8/10 Good
Hilary
Apr 4, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, welcoming staff. Beautifully decorated hotel - if you are looking for high class, but also a truly Vietnamese feeling, in the heart of the old quarter. My room was beautiful - felt very special to stay in (though a little smaller than I expected, and the balcony was really just the size of the chair). The roof terrace is amazing, with multiple levels and incredible views - and I was served one of the best Espresso Martinis I've ever had! A few less brilliant things. I found the breakfast a little disappointing. Plenty food, but lots of things that didn't appeal much. Eg scrambled eggs were served totally plain, I think even without seasoning, and no 'add ins' offered. There were several things that felt a bit bland, meat slightly dry e.t.c.. Was ok but not a big pleasure. An annoyance was that the hotel information wasn't all correct. I think they are quite new, so have ideas that haven't yet been completed (March 2025). For example, The info says it has a restaurant for lunch and dinner - both online and in the in-room info, but they don't (yet?). The in-room info also says they have 24-7 room service, and again they don't. As a solo woman traveler, I pick hotels with on-site restaurants, so I don't need to go out late at night - and got a bit 'stranded' here because of the info being wrong. The receptionist helped me order in a delivery, but it wasn't great! Other than that, a beautiful hotel and lovely stay.