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L7 WEST LAKE HANOI BY LOTTE

5.0 star property

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Photo gallery for L7 WEST LAKE HANOI BY LOTTE

Outdoor pool
House, 2 Double Beds (Upper, Double) | Living area | 65-inch Smart TV with cable channels, TV
Poolside bar
Lake view
Children's play area - indoor

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Gym
  • Spa

Explore the area

Map
683 Alley, Lac Long Quan Street, Phu Thuong Ward, Tay Ho District, Hanoi, 100000
  • West Lake
    ‪7 min walk‬
  • Ho Chi Minh Mausoleum
    ‪7 min drive‬
  • Hoan Kiem Lake
    ‪8 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed (Double)

Studio Suite, 1 King Bed (Double) | Living area | 65-inch Smart TV with cable channels, TV

Studio Suite, 1 King Bed (Double)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio (Suite Twin)

Studio (Suite Twin) | Minibar, in-room safe, desk, iron/ironing board

Studio (Suite Twin)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room (CONVERTIBLE)

Minibar, in-room safe, desk, iron/ironing board

Superior Room (CONVERTIBLE)

  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Superior Room, 1 Double Bed, Lake View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed, Lake View

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Lake View

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, Lake View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, Lake View (CONVERTIBLE)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, Lake View (CONVERTIBLE)

  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed (Club)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed (Club)

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Lake View (Club)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed, Lake View (Club)

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room (Family)

Minibar, in-room safe, desk, iron/ironing board

Superior Room (Family)

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for House, 1 King Bed (Upper)

Minibar, in-room safe, desk, iron/ironing board

House, 1 King Bed (Upper)

  • Sleeps 3
  • 1 King Bed

View all photos for House, 2 Double Beds (Upper, Double)

Minibar, in-room safe, desk, iron/ironing board

House, 2 Double Beds (Upper, Double)

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 Double Bed (Handicap)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed (Handicap)

  • Sleeps 3
  • 1 Double Bed

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About this property

L7 WEST LAKE HANOI BY LOTTE

5-star Hanoi hotel, connected to a shopping center in Tay Ho
This hotel features 2 restaurants, a golf course, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
L7 WEST LAKE HANOI BY LOTTE offers 264 air-conditioned accommodations with minibars and safes. 65-inch Smart televisions come with cable channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
In addition to a golf course, L7 WEST LAKE HANOI BY LOTTE features an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business center, 4 meeting rooms, and coworking spaces. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance. Onsite covered self parking is complimentary.

L7 WEST LAKE HANOI BY LOTTE has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Layered - Onsite restaurant.
Tim Ho Wan - This restaurant specializes in dim sum. Open daily.
Hedonist - Onsite rooftop bar. Open daily.
Lush Salon - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 554,400 for adults and VND 277,200 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hedonist
  • Layered
  • Lush Salon
  • Tim Ho Wan

Things to do

  • 9-hole golf course
  • Golf clubs/equipment
  • Gym
  • Outdoor pool
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (20 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property’s pool will not be available on the first Monday of every month.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 554400 for adults and VND 277200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

L7 West Lake Hanoi
L7 West Hanoi By Lotte Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel
L7 WEST LAKE HANOI BY LOTTE Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel Hanoi

L7 WEST LAKE HANOI BY LOTTE Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 222 out of 266 reviews
Rating 8 - Good. 24 out of 266 reviews
Rating 6 - Okay. 9 out of 266 reviews
Rating 4 - Poor. 5 out of 266 reviews
Rating 2 - Terrible. 6 out of 266 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zhang

Stayed 2 nights in Jan 2025

8/10 Good

Yuen Li

Stayed 3 nights in Jan 2025

10/10 Excellent

Stephany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - attached to the Lotte Mall. Staff was super attentive and helpful. The pool views of Hanoi was great. Location is a little far from other things to do.
Stayed 1 night in Dec 2024

10/10 Excellent

HAE IN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good!

very good~
Stayed 1 night in Jan 2025

10/10 Excellent

HWANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Zaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and very friendly staff all of them. Thank you
Stayed 3 nights in Dec 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and convenient with a mall nearby. Service is excellent!!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect! Exceptional!
Stayed 1 night in Dec 2024

10/10 Excellent

Ammar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing and the staff was very friendly
Stayed 3 nights in Nov 2024

8/10 Good

Jagbir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room is small, hardly any space to move around the room and place the luggage
Stayed 3 nights in Nov 2024

10/10 Excellent

Meridith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Oct 2024

10/10 Excellent

Hong Thiam Lucas Joel

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 3 nights in Oct 2024

10/10 Excellent

KWANGNAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Son

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean hotel. Rooms are spacious. Nice infinity pool on 23rd floor. It is conveniently attached to Lotte mall and there are a lot of excellent shopping and dining options there.
Stayed 2 nights in Oct 2024

10/10 Excellent

CHULWOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5days biz trip

Service excellent, room in good new condition. Great location as next to lotte mall with plenty of shopping, restaurant, supermarket and amenities. Only issue is, room service menu should hv more choices but food quality served is good!
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch location, condition and amenities.. service staff need to be better equiped and trained, they seem mostly in experienced to provide slow check in and handle questions properly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed here for a few days and loved it! The staff was so friendly and helpful. They got us appointments to get our eyelashes done and the place was amazing. They helped me call around looking for something at pharmacies and more. The rooms are fantastic with only an area rug under the beds so no icky carpet. When our flight was cancelled and we had to stay another night they were great at accomodating a nights stay and getting us into a room early and eazily. I would highly recommend this property.
Stayed 3 nights in Jun 2024

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 5 stars hotel experience

Top 5 stars hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 5 stars hotel

Top class hotel in all facilities
Stayed 3 nights in Jul 2024

8/10 Good

Pui Man Heidi

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
My room was room was not cleaned completely, need to ask the staffs to clean again. But overall the hotel is good and comfortable, also the breakfast is really nice. Staffs are friendly and helpful!
Stayed 1 night in Jun 2024

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property. It is attached to the fabulous Lotte mall so you don't even have to go outside to go to the mall. The roof top bar and infinity pool are superb. Our room on 20th floor with a balcony offered a fabulous view of West Lake and privacy. The staff were extremely helpful. We had a minor problem with the sliding glass door to the balcony making wind noise one evening and the building team immediately fixed it. I would suggest making your own transportation arrangements, however, if you are on a budget.
Stayed 4 nights in May 2024