10/10 Excellent
David Van
Traveled with group
Feb 24, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've traveled overseas quite a bit, and Hotel du Lac is the absolute best experience I've had. Hotel arranged transport to/from airport. Upon arrival, staff met us on the busy street to help us out of car and take luggage inside. Sit down check-in with hot tea, map, and explanations of hotel amenities and area restaurants and points of interests. After helping us to the rooms with luggage, we were ready to go with the information they already gave us! EVERY time we passed through the hotel, hotel staff greeted us by name and gave us information when applicable, such as ride information to HaLong Bay. This team was absolutely perfect and made the holiday so much more enjoyable. EACH and every one of them. The rooms were good, clean and everything we needed, plus fresh bananas, water, coffee, and tea. We also ate at the hotel one night, and the food was superb....a little more expensive as expected, but worth it for a no-hassle meal. The morning included breakfast was a beautiful buffet, and they also offered to cook western breakfast if wanted. But again, the staff at this location provided the most personal stay ever....words really cannot express our gratitude. Thank you team....you are all so special and will be remembered. Next time in Hanoi, there will be no question on where we'll stay. Praying that this beautiful city retains its culture so we can continue exploring more. Thank you again Hotel du Lac, best holiday ever!!!!!
David Van
Stayed 5 nights in Feb 2025