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Lotte Hotel Hanoi

5.0 star property

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Photo gallery for Lotte Hotel Hanoi

Relax by the pool surrounded by a deck and enjoy the view of the surrounding area.
Experience the grandeur of our lobby, featuring large columns, a seating area with sofas and accent pillows, and expansive windows offering a view of the outside.
Enjoy a city view from the large bed in this stylish room, featuring a flat-screen TV and a comfortable desk area.
LOTTE stands tall with a sleek glass facade and a striking central feature.
Relax with a drink at our outdoor bar, featuring a curved counter and comfortable seating options.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa

Explore the area

Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi
  • Lotte Center Hanoi
    ‪1 min walk‬
  • West Lake
    ‪1 min drive‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Room

Junior Twin Room | Minibar, in-room safe, desk, soundproofing

Junior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Room (Club )

Minibar, in-room safe, desk, soundproofing

Junior Twin Room (Club )

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

View from room

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Minibar, in-room safe, desk, soundproofing

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club )

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Club )

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Club)

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room (Club)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Club )

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed (Club )

  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Spa
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4.8 out of 5, Exceptional, (612)
$142 nightly
The price is $142 total
includes taxes & fees
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About this property

Lotte Hotel Hanoi

5-star Hanoi hotel, connected to a shopping center in Ba Dinh
This hotel features 4 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.
Lotte Hotel Hanoi offers 318 air-conditioned accommodations with minibars and safes. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.
In addition to a full-service spa, Lotte Hotel Hanoi features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 4 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 13870 square feet (1289 square meters) include conference space. This luxury hotel also offers a health club, a hot tub, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Grill 63 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Red River - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Tim Ho Wan - This restaurant specializes in dim sum.
Top of Hanoi - Onsite brasserie. Guests can enjoy drinks at the bar.
Pharaohs - This cocktail bar serves light fare only.
24-hour room service is available.

Languages

English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 4 restaurants

Restaurants on site

  • Grill 63
  • Pharaohs
  • Red River
  • Tim Ho Wan
  • Top of Hanoi

Things to do

  • Basketball
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,870 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill

Full-service spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property’s outdoor pool is unavailable on the first Monday of every month for cleaning and maintenance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 822500.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1474200 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: VND 822500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Lotte Hotel Hanoi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1001 reviews
Rating 8 - Good. 157 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 9 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Seidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

JunHo

Stayed 3 nights in Mar 2025

10/10 Excellent

Ba Truong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice views of the city. Friendly staff and great service. Would come stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Aidan, Westmount

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very wonderful stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Trac

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

TAEHWAN

Stayed 2 nights in Apr 2025

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and the staff were very obliging and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Neeraj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place not that far from Hanoi old town
Stayed 4 nights in Mar 2025

10/10 Excellent

Adis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Teong

Stayed 3 nights in Mar 2025

10/10 Excellent

SHIN WOO, Namdong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was located heart of everthing you need
Stayed 3 nights in Mar 2025

10/10 Excellent

Feng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always satisfied, highly recommended!
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexander, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Lotte. I stayed in one of the Suites with club lounge access. The gym, the spa, and pool are wonderful. The men’s sauna and indoor pools are well maintained and cleaned regularly. The club lounge is basically free dinner in the evenings, in case you don’t want to eat out. However, the best part of the lounge was AN, who works there. She was incredibly attentive to my business and personal needs while I stayed there. I joked that she was more of a concierge. Honestly, she made the best ça phe da I had my entire years of coming to Hanoi for business. I ventured often to Pharaoh bar too during my stay. One of the best jazz clubs in Hanoi. I will definitely stay again. One warming, beware the elevators…it’s a process as you have to one elevator to another if you have club access. I got embarrassingly lost twice.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kelly

Stayed 2 nights in Feb 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

Martin

Stayed 9 nights in Dec 2024

10/10 Excellent

Marika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property. Lots of amenities. We loved it.
Stayed 4 nights in Jan 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Lovely rooms with great bedding.
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Stayed 1 night in Jan 2025

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mhd

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with good restaurants and nice staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Antonio

Stayed 1 night in Jan 2025

10/10 Excellent

Wai Yee

Liked: Cleanliness, amenities, property conditions & facilities
Good hospitality
Stayed 5 nights in Jan 2025