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Lotte Hotel Hanoi

5.0 star property

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Photo gallery for Lotte Hotel Hanoi

Indoor pool, outdoor pool
Reception
Royal Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa

Explore the area

Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi
  • Lotte Center Hanoi
    ‪1 min walk‬
  • West Lake
    ‪1 min drive‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Room

Junior Twin Room | 1 bedroom, minibar, in-room safe, desk

Junior Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Room (Club )

1 bedroom, minibar, in-room safe, desk

Junior Twin Room (Club )

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

View from room

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

1 bedroom, minibar, in-room safe, desk

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club )

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club )

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Club)

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room (Club)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Club )

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed (Club )

  • Sleeps 3
  • 1 King Bed

Similar properties

View from room

InterContinental Hanoi Landmark72 by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, (598)
$178 nightly
The price is $178 total
includes taxes & fees
InterContinental Hanoi Landmark72 by IHG

About this property

Lotte Hotel Hanoi

5-star Hanoi hotel, connected to a shopping center in Ba Dinh
4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.
Lotte Hotel Hanoi offers 318 air-conditioned accommodations with minibars and safes. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.
In addition to a full-service spa, Lotte Hotel Hanoi features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 4 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 13870 square feet (1289 square meters) include conference space. This luxury hotel also offers a health club, a hot tub, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Lotte Hotel Hanoi is a smoke-free property.

Grill 63 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Red River - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Tim Ho Wan - This restaurant specializes in dim sum.
Top of Hanoi - Onsite brasserie. Guests can enjoy drinks at the bar.
Pharaohs - This cocktail bar serves light fare only.
24-hour room service is available.

Languages

English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 4 restaurants

Restaurants on site

  • Grill 63
  • Pharaohs
  • Red River
  • Tim Ho Wan
  • Top of Hanoi

Things to do

  • Basketball
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,870 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill

Full-service spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property’s outdoor pool is unavailable on the first Monday of every month for cleaning and maintenance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 822500.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1474200 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: VND 822500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Lotte Hotel Hanoi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1002 reviews
Rating 8 - Good. 155 out of 1002 reviews
Rating 6 - Okay. 37 out of 1002 reviews
Rating 4 - Poor. 10 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Stayed 2 nights in Feb 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

Martin

Stayed 9 nights in Dec 2024

10/10 Excellent

Marika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property. Lots of amenities. We loved it.
Stayed 4 nights in Jan 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Lovely rooms with great bedding.
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Stayed 1 night in Jan 2025

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mhd

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with good restaurants and nice staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Antonio

Stayed 1 night in Jan 2025

10/10 Excellent

Wai Yee

Liked: Cleanliness, amenities, property conditions & facilities
Good hospitality
Stayed 5 nights in Jan 2025

10/10 Excellent

hang

Stayed 4 nights in Jan 2025

10/10 Excellent

Prem

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beside a mall with lots of high end pastries and food.
Stayed 3 nights in Jan 2025

10/10 Excellent

DJR.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up
Stayed 7 nights in Jan 2025

10/10 Excellent

Adam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Easily the most attentive and welcoming staff I've ever known. Facilities are exceptional and well maintained. We absolutely loved it. Only downsides: Pharoah bar singer was so loud we couldn't speak to each other, had to leave straight away.
Stayed 7 nights in Dec 2024

10/10 Excellent

Monica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally was good and food was delicious
Stayed 1 night in Jan 2025

10/10 Excellent

Van Hoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We love spa and sauna in the hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Victor

Stayed 3 nights in Jan 2025

10/10 Excellent

Ranjani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience
Stayed 3 nights in Dec 2024

10/10 Excellent

charles

Stayed 4 nights in Dec 2024

10/10 Excellent

Hiep, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with many dining options and a beautiful roof-top bar. It is a little far from Hanoi Old Quarter, so grab is the way to go. Prices are pretty expensive compare to local prices, so be prepared to pay U.S. prices, but otherwise, amazing hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Martine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was walking distance of where I had to go. There is shopping and grocery at proximity. You can find restaurants in the surroundings
Stayed 6 nights in Dec 2024

8/10 Good

charles

Stayed 3 nights in Dec 2024

10/10 Excellent

Jong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit expensive but will come back.
Stayed 1 night in Nov 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rich experience
Stayed 1 night in Oct 2024