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Mercure Hanoi La Gare

4.0 star property

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Photo gallery for Mercure Hanoi La Gare

Enter a stylish hotel with a glass door and signboard, supported by large columns and a shaded pergola.
Stay fit on the go with our fully equipped gym featuring treadmills, stationary bikes, and weight machines.
Reception area with a digital display and a vase with flowers, surrounded by framed pictures and wooden panels.
Relax in a stylish room with a comfortable bed, desk, and flat-screen TV.
Enjoy al fresco dining at Brasserie Le Pavillon, where classic European charm meets a welcoming outdoor seating area.

Popular amenities

  • Bar
  • Room service
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
94 Ly Thuong Kiet Street Hoan, Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪12 min walk‬
  • Hoan Kiem Lake
    ‪17 min walk‬
  • Hanoi Old Town Night Market
    ‪20 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed with Sofa bed, City View

Deluxe Room, 1 Queen Bed with Sofa bed | 1 bedroom, minibar, in-room safe, desk

Privilege, Room, 1 Double Bed with Sofa bed, City View

  • 366 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Superior Room, 1 Double Bed, City View

Classic Superior Room, 1 Double Bed, City View | 1 bedroom, minibar, in-room safe, desk

Classic Superior Room, 1 Double Bed, City View

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, City View

Classic Room, 1 Double Bed, City View | 1 bedroom, minibar, in-room safe, desk

Classic Room, 1 Double Bed, City View

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds, City View

Classic Room, 2 Twin Beds, City View | 1 bedroom, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Hanoi La Gare

4-star hotel in Hoan Kiem
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
Mercure Hanoi La Gare offers 100 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, meeting rooms, and limo/town car service.

A computer station is located on site and wired and wireless Internet access is complimentary. This Colonial hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Mercure Hanoi La Gare has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Children aged 11 and younger eat free breakfast.
Brasserie Le Pavillion - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 330,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasserie Le Pavillion

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 11 and younger eat free breakfast
Rollaway/extra beds are available for VND 975000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 330000 per person
  • Airport shuttle fee: VND 1267000 per vehicle (roundtrip)
  • Rollaway bed fee: VND 975000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hanoi Mercure
Mercure Gare
Mercure Gare Hanoi
Mercure Gare Hotel Hanoi
Mercure Hanoi
Mercure Hanoi Gare
Mercure Hanoi La Gare Hotel Hanoi
Mercure Hanoi Gare Hotel
Mercure Gare Hotel
Mercure Hanoi La Gare Hotel
Mercure Hanoi La Gare Hanoi
Mercure Hanoi La Gare Hotel Hanoi

Mercure Hanoi La Gare Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 103 out of 248 reviews
Rating 8 - Good. 113 out of 248 reviews
Rating 6 - Okay. 25 out of 248 reviews
Rating 4 - Poor. 4 out of 248 reviews
Rating 2 - Terrible. 3 out of 248 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Choon Kah Adrian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort

Unacceptable for a Mercure

Location of the hotel is convenient for my work around the area however the room itself is not the most desirable. The pillows provided was flat so I took the extra pillows from the cupboard and I couldn’t sleep the whole night. My neck and my upper back was itching so bad that I threw the 2 pillows from the cupboard onto the floor. Then I wrapped the soft pillow with towel before I could sleep. I suspect it was dust mites from the 2 pillows in the cupboard. For a Mercure, I find this unacceptable
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an excellent hotel at a very reasonable price "next door" to the old quarter of Hanoi.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tarun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Xuong

Stayed 1 night in Jan 2025

8/10 Good

Trung

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and in a good location, close to many eateries. Bathroom lacked amenities.
Stayed 1 night in Dec 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff
Stayed 1 night in Nov 2024

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept room with very kind and helpful staff. Breakfast was excellent!
Stayed 1 night in Oct 2024

8/10 Good

Lai Ka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Latha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The washroom is so tiny. No proper door in washroom. Washroom door can’t be fully opened as the toilet obstructs. I’m a short (5ft) and even for me the sink was really, really low. Water splashes everywhere, when tap is turned on.
Stayed 4 nights in Jun 2024

10/10 Excellent

Pamela

Liked: Staff & service, amenities, property conditions & facilities
Nice accommodations just not crazy about Hanoi
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

4/10 Poor

husna

Traveled with family
Disliked: Staff & service
I will be making a formal complaint about this hotel! After a very long and tired day, I was feeling cold and there was limited hot water! I was showering and the water went cold. We called reception who quickly sent someone to look at the issues and they said that this is an ongoing problem and we would have to wait for the water to warm up. This is a joke, I would never have stayed there if I had known this. We stayed there for 2 days (4 of us in 2 rooms) and we all had that problem.
Stayed 2 nights in Nov 2023

8/10 Good

Chen Hong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 star service indeed

Very new room and good location. Definitely a 4 star room and service. But the breakfast is a bit disappointing. Coffee is bad and not many variety of food
Lobby
Breakfast
Too
Toilet
Stayed 2 nights in Oct 2023

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
hotel staff was very helpful and accommodating, great breakfast fare, very clean hotel.
Stayed 2 nights in Oct 2023

8/10 Good

Shigeru

Stayed 1 night in Jul 2023

4/10 Poor

Lamisa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Raffles Kean Yee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
There is a lack of restaurant for breakfast around the hotel. The safest option is to purchase a room with breakfast.
Stayed 1 night in May 2023

8/10 Good

Eddie

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Masatoshi, Osaka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋はいつも綺麗でした。 毎日の掃除もきちんとしていてスタッフも礼儀正しく印象良かったです。ネット接続が部屋の場所によっては少し不安定でした。

10/10 Excellent

Viliam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, cleanness, room comfort, breakfast.
Stayed 2 nights in Oct 2022

10/10 Excellent

Peng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Soo Khee

Stayed 1 night in Aug 2022

8/10 Good

Yuichi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Aug 2022