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Oriental Suites Hotel & Spa

4.0 star property

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Photo gallery for Oriental Suites Hotel & Spa

Royal Suites, big balcony | Terrace/patio
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Reception
1 bedroom, premium bedding, pillowtop beds, minibar
Daily cooked-to-order breakfast (USD 10 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
$58
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior Suite, City View

1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, City View

  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • 861 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

1 bedroom, premium bedding, pillowtop beds, minibar

Royal Suites, big balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, pillowtop beds, minibar

Superior Double Room

9.0 out of 10
Wonderful
(13 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

1 bedroom, premium bedding, pillowtop beds, minibar

Family Suite, Connecting Rooms, City View (Oriental)

9.0 out of 10
Wonderful
(2 reviews)
  • 592 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Twin Room

7.4 out of 10
Good
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Oriental Suites Hotel & Spa

4-star hotel in Old Quarter
A full-service spa, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and massage/treatment rooms. Housekeeping is available on request.
Oriental Suites Hotel & Spa offers 40 air-conditioned accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Oriental Suites Hotel & Spa features a full-service spa. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This Art Deco hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle.

Oriental Suites Hotel & Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2008
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Fireplace
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.
Property Registration Number 0106639879

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1000 reviews
Rating 8 - Good. 216 out of 1000 reviews
Rating 6 - Okay. 45 out of 1000 reviews
Rating 4 - Poor. 16 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central location in Hanoi right in the heart of the old quarter. Staff are very friendly and the room was clean and tidy.
Stayed 3 nights in May 2025

10/10 Excellent

Brian, Charlottesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Such wonderful staff. Tony and Tracey are the best. Highly recommend you stay here.
Stayed 1 night in May 2025

10/10 Excellent

Robert, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for exploring old town. The street in front of the hotel hosts the night market on weekends. During the night market the area is closed to cars, so if arriving on a weekend night, talk to hotel first, they will help. Staff fulfilled many little extra wishes with a smile. Rooms were clean and spacious. Rooms with "balcony" face a quiet courtyard, rooms with "city view" the market street.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in old town. The area is noisy but couldn't hear it from the room. Included area is a nice touch. Staff is very friendly!
Stayed 3 nights in Apr 2025

10/10 Excellent

Brian, Charlottesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with the friendliest staff (ask for Tony and Tracy)
Stayed 1 night in May 2025

2/10 Terrible

Jordan

Stayed 4 nights in Apr 2025

10/10 Excellent

Robert, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Subhrojyoti

Traveled with family and small children
Liked: Cleanliness, staff & service
Very friendly staff always willing to assist. The valet helped with our luggage across the block as the street was closed off for cars due to night market.
Stayed 3 nights in Apr 2025

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Night market is just outside of the hotel. Tourist attractions are just nearby. Friendly staff!
Stayed 2 nights in Apr 2025

8/10 Good

Zoe

Stayed 1 night in Apr 2025

8/10 Good

Zoe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property was good. Staff were helpful and a great source of advice and information.
Stayed 1 night in Apr 2025

8/10 Good

Diem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room need more light
Stayed 1 night in Apr 2025

10/10 Excellent

Liliana

Stayed 2 nights in Apr 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice. Staff helped us with tours and transportation to the airport. Staff were very friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yotam

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay, stuff are nice and friendly. I received amazing massage as wel
Stayed 2 nights in Mar 2025

10/10 Excellent

Brooks, Lebanon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was welcoming and helpful arranging transportation. I loved the night market being right outside the hotel. Breakfast was delicious and the room was fabulous
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan

Excellence!

Perfect location, the workers are so nice and helpful. The breakfast is delicious and the rooms are comfortable. I would definitely stay there again.
Stayed 2 nights in Mar 2025

6/10 Okay

Dennis

Stayed 1 night in Mar 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, very friendly and helpful but unfortunately the room was very noisy with the night market being right outside the window so it was noisy until midnight also the property next door was being renovated so drilling and banging starting before 8am
Stayed 4 nights in Mar 2025

2/10 Terrible

Dennis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold on the side and ceiling wall!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oriental Suites and Spa Hotel

The staff were amazing. Evelyn was particularly helpful in arranging our trip to Halong Bay which was amazing. She also took good care of our oversized luggage while we were away. The front desk staff were also very friendly and helpful. Breakfast provided a variety of great items.
Stayed 1 night in Mar 2025

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great , only stayed for one night due to Halong bay cruise . Will keep luggage which on cruise which is really good.
Stayed 1 night in Feb 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, street closes weekends for Markets at your door. Lake 5 Minute Walk, Beer Corner 10 Minute Walk. One of the most comfortable beds in our last 30 nights in Vietnam. Good Breakfast Selection. Rooms are a bit small but the bed was a winner for us.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oriental Hotel and Spa

Stay was ok. Night market was right outside our door. We had a it of a miscommunication upon arrival and the driver did not speak English. Hotel staff were exceptional. Room was spacious and clean. Breakfast was also excellent.
Stayed 1 night in Mar 2025