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Pan Pacific Hanoi

5.0 star property

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Photo gallery for Pan Pacific Hanoi

Front of property - evening/night
Flat-screen TV
Reception
2 bars/lounges, lobby lounge, rooftop bar
City view from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Spa

Explore the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • West Lake
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪3 min drive‬
  • Hanoi Old Town Night Market
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Lake View

  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Balcony Suite

Down comforters, minibar, in-room safe, desk

Studio Balcony Suite

  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, Lake View

Down comforters, minibar, in-room safe, desk

Premier Room, 2 Twin Beds, Lake View

  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Club, 2 Twin Beds

Pacific Club, 2 Twin Beds | Down comforters, minibar, in-room safe, desk

Pacific Club, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

Flat-screen TV

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Down comforters, minibar, in-room safe, desk

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Down comforters, minibar, in-room safe, desk

One Bedroom Deluxe Serviced Suite

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

  • 430 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

One Bedroom Premier Serviced Suites | Down comforters, minibar, in-room safe, desk

One Bedroom Premier Serviced Suites

  • 640.5 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment | Down comforters, minibar, in-room safe, desk

Executive Apartment

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King | Down comforters, minibar, in-room safe, desk

Pacific Club Lakeview King

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

Down comforters, minibar, in-room safe, desk

One Bedroom Executive Serviced Suites

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, (1084)
The price is $272
per night
$308 total
includes taxes & fees
Apr 15 - Apr 16
InterContinental Hanoi Westlake by IHG

About this property

Pan Pacific Hanoi

5-star hotel in Ba Dinh
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a snack bar/deli.
Pan Pacific Hanoi offers 273 accommodations with minibars and safes. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.
In addition to a full-service spa, Pan Pacific Hanoi features an indoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

Event facilities measuring 13143 square feet (1221 square meters) include a conference center. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Pan Pacific Hanoi has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (13,143 square feet of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 1450000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0100113141

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 479 out of 882 reviews
Rating 8 - Good. 301 out of 882 reviews
Rating 6 - Okay. 69 out of 882 reviews
Rating 4 - Poor. 23 out of 882 reviews
Rating 2 - Terrible. 10 out of 882 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such great attention to detail. Responsive staff. Impeccable.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was a little outdated with old furniture but the view of the river made up for it .
Stayed 3 nights in Nov 2024

10/10 Excellent

Hernán, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel increíble con facilidades y muy conveniente en Honai
Stayed 1 night in Nov 2024

10/10 Excellent

Baron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every way!
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Stayed 2 nights in Oct 2024

10/10 Excellent

Chín-Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

6/10 Okay

Tiffany

Stayed 3 nights in Oct 2024

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
I want to live here.
Stayed 1 night in Oct 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2024

10/10 Excellent

Quoc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
upscale property. I get what i paid for
Stayed 1 night in Aug 2024

10/10 Excellent

Hemal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Stayed 1 night in Jun 2024

10/10 Excellent

Dennis

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
Stayed 3 nights in Apr 2024

8/10 Good

Nishant

Business traveler
Liked: Cleanliness, room comfort
Pan Pacific - not really a 5 star in Hanoi
The fixtures were old and unlike any other five star hotel, it charged me for extra bottle of water beyond 1 litre per day. The bathroom fixtures need to be re looked and food options as well
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Jeannette

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty carpet and smelled like mold
The hotel overall is not bad however my room was not clean it look unkept. The carpet was dirty and the walls and feeling was dirty as well . The room smell like mold. We cancelled the next reservation we had for another day and change hotels
Stayed 1 night in Apr 2024

8/10 Good

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Ma, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! I highly recommend this property!
Stayed 7 nights in Mar 2024

10/10 Excellent

Cynthia, American Canyon

Traveled with family
Very nice property.
Stayed 1 night in Mar 2024

10/10 Excellent

Ifechukwu Pious, Desa Park City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Stayed 2 nights in Mar 2024

8/10 Good

Fabrizio

Traveled with partner
Liked: Cleanliness
Staff not always friendly, property dated, need renewal
Stayed 2 nights in Feb 2024

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024

6/10 Okay

Maryna

Traveled with group
Liked: Staff & service, room comfort
I stayed at this hotel twice this year, first tine experience was good second time I wasn’t happy. There were some black hair on my bathtub when I checked in. Duvet cover had a hole, shower faucet was not attached to the wall property. I also went for a massage with a friend at the hotel and both of us were not happy with the way the massage was done, it wasn’t professional, the day before in old town for half price we got a better quality massage. I rate this hotel 4 star.
Stayed 1 night in Dec 2023