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Pentstudio West Lake Hanoi

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pentstudio West Lake Hanoi

LCD TV
Executive Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds
Exterior
Premier Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Pet friendly
  • Breakfast available
  • Room service

Explore the area

Map
699 Lac Long Quan Street, Hanoi, 10000
  • Lotte Mall Tay Ho
    6 min walk
  • Ho Tay Water Park
    12 min walk
  • West Lake
    13 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    20 min drive

Room options

View all photos for Deluxe Loft, 1 Bedroom

Deluxe Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Loft, 1 Bedroom

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 Bedroom

Executive Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Executive Loft, 1 Bedroom

  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Loft, 1 Bedroom

Premier Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Premier Loft, 1 Bedroom

  • 980 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Loft, 2 Bedrooms

Premier Loft, 2 Bedrooms | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Premier Loft, 2 Bedrooms

  • 1894 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Pentstudio West Lake Hanoi

4-star hotel in Tay Ho
An indoor pool, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a business center. Limited housekeeping is available.
Pentstudio West Lake Hanoi offers 151 air-conditioned accommodations with washers/dryers and safes. Accommodations at this 4-star hotel have kitchenettes with separate dining areas. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Pentstudio West Lake Hanoi features an indoor pool and a 24-hour fitness center. The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This Hanoi hotel also offers spa services, dry cleaning/laundry services, and room service (during limited hours). For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Pentstudio West Lake Hanoi has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Madam Sen - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 195,000 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Madam Sen

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Playground

Family friendly

  • Free crib
  • In-room kitchenette
  • In-room washer/dryer
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of VND 577500 per pet, per night
2 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 940000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 195000 per person
  • Airport shuttle fee: VND 867000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: VND 577500 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 940000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Pentstudio West Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel
Pentstudio West Lake Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel Hanoi

Pentstudio West Lake Hanoi Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 13 out of 19 reviews" "
Rating 8 - Good. 2 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tariena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Sep 2023

4/10 Poor

Jung Hyun

Stayed 1 night in May 2023

8/10 Good

Brian, Crewe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location to be close enough to the heart of Hanoi but far enough out to enjoy some peace! A beautiful location in a beautiful city with plenty of room to spread out and relax.

10/10 Excellent

Vanloan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new property with large glass windows that let in a lot of light. I stayed in a studio with a loft on an upper floor, and it was a pleasant experience due to the view of the city below. The studio has a tall ceiling, which made it an airy and open space. The kitchen was useful, because I could do some light cooking, and gave it a more home-y experience. The one concern I did have was accessibility. One needs to climb a tall staircase to get up to the loft. Therefore, I would not recommend it to an elderly or disabled person.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious suites
My colleague and I stayed here in separate suites for a business trip. I'm not sure I've ever had a more spacious suite anywhere! I loved that they provided a massive jug of water on arrival, so you aren't nickel and dimed for little water bottles. In-suite laundry and a beautiful bathroom rounded out the experience. The restaurant is good, but a bit pricy with limited hours. Customer service is lacking. As a business traveler, I will consider other options in the future due to their inflexibility and leaning on "policy" as an excuse. Most visitors like to stay in the Old Quarter of Hanoi, but we loved walking to the West Lake area for cafes, art, and culture.
Stayed 8 nights in Nov 2022

2/10 Terrible

anh, Glen Cove

Stayed 1 night in Oct 2022

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully managed property that worked out well in a pinch for my wife and me when our flight was cancelled. Staff was very courteous and accomodating. The rooms were very spacious and clean.
Stayed 1 night in Sep 2022

10/10 Excellent

Ratchanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superrrrrrrrrrrrrrrrrr
Stayed 1 night in Jun 2022

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昨年もお世話になりとても素晴らしかったのでリピートです。
Stayed 5 nights in Nov 2023

10/10 Excellent

HANKYU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격 대비 최고!
가격 대비 매우 훌륭해요!
Stayed 4 nights in Oct 2023

10/10 Excellent

Carl Mikael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
どのstaffも感じがよく快適に9日間を過ごせました。

2/10 Terrible

UNI MILK

Stayed 2 nights in Nov 2022

10/10 Excellent

Nobuaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
おしゃれな設備です。
Stayed 1 night in Jun 2022

10/10 Excellent

DEOG JU

Stayed 5 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the amenities are well prepared. But the swimming pool was closed during the stay. I don’t know if it was because of the virus or not. Without that, everything is great.
Stayed 4 nights in Feb 2020