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Sen Grand Hotel & Spa managed by Sen Group

3.5 star property

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Premium Double or Twin Room, City View | Minibar, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served
Combined shower/tub, free toiletries, hair dryer, bathrobes
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Spa
  • Breakfast available
  • Gym

Explore the area

Map
20/118 Nguyen Khanh Toan St, Hanoi, Hanoi
  • Lotte Center Hanoi
    ‪2 min drive‬
  • West Lake
    ‪4 min drive‬
  • Ho Chi Minh Mausoleum
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View | Minibar, in-room safe, desk, laptop workspace

Premium Double or Twin Room, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Grand Executive Room

City view

Grand Executive Room

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | City view

Suite, 1 King Bed, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Queen Bed

About this property

Sen Grand Hotel & Spa managed by Sen Group

3.5-star Hanoi hotel, connected to a shopping center in Cau Giay
This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Sen Grand Hotel & Spa managed by Sen Group offers 90 air-conditioned accommodations with washers/dryers and minibars. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool and a hot tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages and facials.
In addition to a full-service spa, Sen Grand Hotel & Spa managed by Sen Group features an outdoor pool and a hot tub. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This business-friendly hotel also offers a fitness center, a steam room, and spa services. Guests can use the outdoor pool at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.
Sen Grand Hotel & Spa managed by Sen Group has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: VND 200,000 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Family friendly

  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 200000 per person
  • Airport shuttle fee: VND 910000 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Sen Grand Hotel Hanoi
Sen Grand Hotel
Sen Grand Hanoi
Sen Grand
Sen & Spa Managed By Sen Group
Sen Grand Hotel & Spa managed by Sen Group Hotel
Sen Grand Hotel & Spa managed by Sen Group Hanoi
Sen Grand Hotel & Spa managed by Sen Group Hotel Hanoi

Sen Grand Hotel & Spa managed by Sen Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 2 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was extremely comfortable. I wanted to take it home with me. The receptionist and doormen were really friendly and helpful. I rarely write a review but had to this time because this hotel is a rare gem. I will be back.
Stayed 1 night in Aug 2024

6/10 Okay

Ezekiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relaxing get away
Stayed 5 nights in May 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic and rooms very clean and spacious
Stayed 1 night in Mar 2024

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a non-touristy area so good local food stalls, and well located.
Stayed 6 nights in Jan 2024

10/10 Excellent

Christine Y

Stayed 6 nights in Oct 2023

4/10 Poor

Lara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reception staff are polite and helpful. They were welcoming and lovely but everything else wasnt great Breakfast their were many fruit flys and not that many options, just a few bread options, salad bar, pho and egg station. The room was okay, the tv was only in Vietnamese could not change it. Only stayed here 3 nights wouldn't have stayed any longer The location is at the end of an alley way, quiet location but about 25/40 minute drive from main tourists shops, train street, note coffee, banh mi 25 etc. The massage ladies in Lotus Spa the hotel massage ladies - STAY AWAY - they are inappropriate and disrespectful. I attended with my husband and the lady tried to get a tip by offering sexual services very disrespectful, the street massages were more respectful
Stayed 3 nights in Aug 2023

10/10 Excellent

CHUI XIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Kenneth

Disliked: Staff & service, amenities, property conditions & facilities
Terrible bathroom layout, bad sound isolation, no good bed and poor breakfast choices
Stayed 1 night in Jan 2021

6/10 Okay

YOSHIKAZU

Business traveler
Liked: Cleanliness, staff & service
The staff are friendly and have a nice smile.
Stayed 3 nights in Oct 2024

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sen Grand hotel and spa was marvelous. The whole staff is very nice and helpful, especially the receptionists and cleaning ladies. I'll definitely come back next time i'm in Hanoï. Thank you for such a great expérience
Stayed 8 nights in Sep 2024

10/10 Excellent

Chaehwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything is wonderful

They are very polite and sweet.. I'll stay at the hotel next visit to Hanoi.. I was touching them perfect services..
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2024

10/10 Excellent

HAEHOON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

HAEHOON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Chaehwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The services is always awesome

They are very polite and the services always awesome..
Stayed 2 nights in May 2023

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable.
Stayed 1 night in Feb 2023

10/10 Excellent

NAM GON

Stayed 1 night in Jan 2023

10/10 Excellent

AKIHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

8/10 Good

TOSHIHIKO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
清潔感あり　エリア内おすすめ
Stayed 4 nights in Oct 2022

10/10 Excellent

Thai hai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

HAKYONG

Liked: Cleanliness, staff & service, room comfort

Experience of Sengrand hotel

Hotel is very clean. Employees are very kind. Blackfast is delicious and many food. The room is good but Toliet water not go down well.
Stayed 4 nights in Aug 2019

8/10 Good

SANGSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요.

전체적으로 만족스럽고, 2% 부족한 부분들이 있지만 그런 부분들은 직원들이 친절하게 보완해줍니다. 직원들이 굉장히 친절하고, 조식이 맛있습니다.
Stayed 5 nights in Jun 2019

10/10 Excellent

Kihwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

맘에 드는 호텔

미딩에서 10여분 떨어진곳으로 하노이 롯데타워 미딩 중간지점 호텔 컨디션은 최근 지어진 곳으로 나무랄데가 없슴 주변에 괜찮은 카페들이 많이 있으나 출장등이 아니면 하루정도 묶을만한 거리 직원들의 친절함 청결도 좋음 한국어대응 안됨, 영어 베트남어 대응은 완벽 일이 바뻐서 스파엔 못가봤지만 가본사람 얘기론 좋다고 함 조식은 5성급 보단 조금 떨어지지만 맛과 종류는 정말 다양하고 좋음 쌀국수 자체는 조금 비릿하지만 이것저것 첨가해서 먹으면 해장으로 최고~ 샤워실 수압도 좋고 컨디션 좋음 미딩쪽이나 중심지에 있으면 이가격으로 부킹 어려울듯 가성비도 그렇고 청결 친절 다 맘에 듬
Stayed 2 nights in Mar 2019