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Splendid Premium Hotel

4.0 star property

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Photo gallery for Splendid Premium Hotel

Family Connecting Room | 1 bedroom, minibar, in-room safe, desk
Reception
Exterior
Splendid Suite Terrace with Private Outdoor Tub | Terrace/patio
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Spa
  • Parking included

Explore the area

Map
36 Lo Su St, Hoan Kiem, Hanoi, 10000
  • Thang Long Water Puppet Theatre
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Family Connecting Room

Family Connecting Room | 1 bedroom, minibar, in-room safe, desk

Family Connecting Room

  • 495 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds OR 1 Queen Bed

View all photos for Deluxe Internal Window Room

Deluxe Internal Window Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Internal Window Room

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Premium with Window Room

Premium with Window Room | 1 bedroom, minibar, in-room safe, desk

Premium with Window Room

  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Executive Room, Balcony, City View

Executive Room, Balcony, City View | 1 bedroom, minibar, in-room safe, desk

Executive Room, Balcony, City View

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite, Balcony, City View

Suite, Balcony, City View | 1 bedroom, minibar, in-room safe, desk

Suite, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Splendid Suite Terrace with Private Outdoor Tub

Splendid Suite Terrace with Private Outdoor Tub | Terrace/patio

Splendid Suite Terrace with Private Outdoor Tub

  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, minibar, in-room safe, desk

Family Quadruple Room

  • 388 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

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About this property

Splendid Premium Hotel

4-star Hanoi hotel, connected to a rail/subway station in Old Quarter
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Splendid Premium Hotel offers 99 air-conditioned accommodations with minibars and safes. 45-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to an indoor pool, Splendid Premium Hotel provides a 24-hour health club and a sauna. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center and a meeting room. This business-friendly hotel also offers spa services, a terrace, and barbecue grills. Guests can use the health club at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary valet parking is available on site. A total renovation of this property was completed in September 2024.

Splendid Premium Hotel is a smoke-free property.

Splendid Premium Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour offsite parking (VND 4,000,000 per night)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site
  • Secured, uncovered self parking on site (VND 300,000 per night)
  • Secured, uncovered extended parking on site (VND 1,000,000 per week)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Designer stores
  • Hiking/biking trails
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Free babysitting
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • In a national park
  • On a lake
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways (2 inches wide)

More

  • 14 floors
  • Built in 2020
  • Reception hall
  • Renovated entire property - September 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Day bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee
  • Wet bar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 600000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Uncovered self parking fee: VND 300000 per night
  • Uncovered extended parking fee: VND 1000000 per week
  • Nearby parking fee: VND 4000000 per night(98 ft away; open 24 hours)
  • Rollaway bed fee: VND 600000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 6:30 AM to 11:00 AM
No pets and no service animals are allowed at this property

Property is also known as

Silk Queen Grand Hotel Hanoi
Silk Queen Grand Hanoi
Silk Queen Grand
Silk Queen Grand Hotel
Splendid Premium Hotel Hotel
Splendid Premium Hotel Hanoi
Splendid Premium Hotel Hotel Hanoi

Splendid Premium Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 119 reviews
Rating 8 - Good. 46 out of 119 reviews
Rating 6 - Okay. 15 out of 119 reviews
Rating 4 - Poor. 6 out of 119 reviews
Rating 2 - Terrible. 4 out of 119 reviews

8.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Manager and Staff and excellent service
Fantastic, friendly staff and Manager Jacky really went above and beyond to ensure our party of 6 were taken care of
Stayed 4 nights in Dec 2024

10/10 Excellent

Tamkhiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend, some wear and tear
Overall would recommend Splendid Premium Hotel for the quality customer service, the great location, and the solid breakfast. Everyone we encountered from the reception staff to the room cleaners have been incredibly helpful and hard working. The towels were lush and comfortable, beds clean. That said, I think our room (206) was a little sad - it’s a room without a window and no decor, you could see some general wear, and the floors, tub, and toilet could have used some attention to detail - all acceptable, but could have been cleaner. Maybe the other rooms are better. All that said, we would recommend for quality customer service and location alone, with a small heads up to have measured expectations of a hotel with some wear and tear that could use some updating.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend staying here! It is conveniently located right in the old quarter. Easy for walking around & sight seeing. The hotel staff was extremely helpful with anything we needed. Everything from picking us up from the airport to looking after any tours we wanted to go on, all for a reasonable price. The room was a very nice size with a super comfortable bed. The breakfast buffet was good & had a lot of options. 2 thumbs up! You wont be disappointed if you stay here.
Stayed 3 nights in Nov 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are a bit small. But, the staff provided impeccable friendly service that is beyond normal staff. The staff all seemed to be interested in you as a person not a one.time fly-by- night traveler. The only complaint I have is the top Administration who you don’t meet miss calculated room charges and double it, but did not change it. But however, I stayed more nights and did not pay at least I don’t think I was charged.
Stayed 1 night in Oct 2024

10/10 Excellent

Clementine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
The staff is absolutely awesome. They are always willing to help us navigate very the busy commerce of Hai noi
Stayed 1 night in Oct 2024

4/10 Poor

Robert

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is remarkably helpful, cheerful and friendly
Stayed 2 nights in Oct 2024

8/10 Good

Matthew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Easy and the Team were terrific.
Stayed 2 nights in Oct 2024

10/10 Excellent

Xuyen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn mới được sửa lại rất mới và sạch sẽ, bể bơi rộng, vị trí trung tâm chỉ mất 2 phút để đi bộ ra hồ Hoàn Kiếm, rất hài lòng!
Stayed 1 night in Sep 2024

10/10 Excellent

Tran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers excellent service, with highly attentive and friendly staffs. They always try their best to ensure guests have a comfortable stay. The breakfast is also delicious. I had fantastic experience here. I’m sure that I’ll be back ♥️
Stayed 1 night in Sep 2024

10/10 Excellent

giang

Liked: Cleanliness, staff & service, property conditions & facilities
Splendid Premium Hotel is the place to be 5 stars This place is awesome!!! From the time you check in to the time you check out the team led by Mr Lee are amazing. The beds were comfortable and the happy hour drinks at the rooftop bar watching the sunset was definitely a highlight!!! The location is where you want to be, its central to everything . We will be staying here again when my family and I return to Vietnam. Well done and its attachments BIG 5 STARS for me.
Stayed 1 night in Sep 2024

8/10 Good

Christine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
What the property lacked in facilities, which they are in the midst of renovating, the staff truly made up for. As we only slept there is was fine for us. The hotel is close to the Old Quarter for easy access for walking and eating. Looking forward to seeing the hotel completed on our next holiday.
Stayed 3 nights in Sep 2024

10/10 Excellent

Quang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the old quarter . The location of the hotel is amazing. A walking distance from numerous main attraction points . Our room was well-appointed, very comfortable and clean. The bed was perfect with quality linens. Dining room was lovely, great views, plentiful selection for breakfast. A great rooftop bar & Swimming Pool overlooking the city . And the Splendid Premium Hotel really excells with its staff, they were all exceptional, professional and helpful. A beautiful experience.
Stayed 1 night in Sep 2024

10/10 Excellent

Mia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this hotel has good location, only 1min to Hoan Kiem lake. Their staffs are very nice and friendly. they upgraded my room, a really enjoyable experience. High recommend you should try delicious banh mi next to this hotel. I will come back on my next business trip. Sure
Stayed 1 night in Sep 2024

10/10 Excellent

DONG

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet rooms and a large and beautiful rooftop pool, delicious breakfast with helpful and friendly staff who did their best to ensure we enjoyed our stay. We will definitely be back.
Stayed 1 night in Sep 2024

10/10 Excellent

Andie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in during our trip to Vietnam. Really comfortable bed and breakfast was varied & tasty. Very helpful staff who gave us tips and shared local knowledge to explore hanoi.a big mention to Mr Tony - Customer Services. omg 😲 He was super helpful and went beyond her duties to assist us in a rather happy and memorable stay .
Stayed 1 night in Sep 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Neil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Henrik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verdensklasse service
Meget meget god service. Smilende og hjælpende personale. Rigtig god beliggende i forhold Hoan Kiem søen
Stayed 3 nights in Dec 2024

10/10 Excellent

Anders

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay at Splendid Premium Hotel. The staff’s attitude truly impressed me. They were friendly, attentive, and always ready to assist whenever I needed, from check-in to throughout my stay. The hotel’s location is perfect, right in the city center, making it extremely convenient for getting around and visiting popular attractions. I could easily access various tourist spots without worrying about time or traffic. Additionally, the hotel’s facilities are quite modern and well-maintained, offering a comfortable and pleasant atmosphere. The room was clean, well-equipped, and everything worked perfectly. Overall, if you're looking for a hotel with great service, a central location, and modern facilities, I highly recommend Splendid Premium Hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Lok Sun

Traveled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2024