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SQ HANG GAI HOTEL & SPA

4.0 star property

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Photo gallery for SQ HANG GAI HOTEL & SPA

Stunning hotel entrance with a grand archway, glass door, and potted plants.
Enjoy a variety of food options at our central buffet island, surrounded by a stylish floor design and modern decor.
Enjoy the city view from this balcony with a glass enclosure, wicker sofa, and potted plant.
Enter a stylish lobby with a spacious floor, a green sofa, and a wicker chair.
Relax by the rooftop pool with city views, surrounded by lounge chairs and tables.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
100 Hang Gai Street, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Hanoi Old Town Night Market
    ‪5 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, Balcony, City View

Suite, Balcony, City View | 1 bedroom, premium bedding, down comforters, minibar

Suite, Balcony, City View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Double or Twin Room, 1 Bedroom, City View

Luxury Double or Twin Room, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, minibar

Luxury Double or Twin Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(6 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Executive Double or Twin Room, City View

Executive Double or Twin Room, City View | 1 bedroom, premium bedding, down comforters, minibar

Executive Double or Twin Room, City View

7.4 out of 10
Good
(3 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Double or Twin Room

8.4 out of 10
Very good
(6 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Triple Room, 1 Bedroom, City View

Family Triple Room, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, minibar

Family Triple Room, 1 Bedroom, City View

8.0 out of 10
Very good
(4 reviews)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Suite with Terrace

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

SQ HANG GAI HOTEL & SPA

4-star hotel in Old Quarter
This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
SQ HANG GAI HOTEL & SPA offers 60 accommodations with tablet computers and DVD players. Beds feature down comforters and premium bedding. 32-inch LED televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Microwaves and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Silk Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa. There are hot springs/mineral springs on site.
In addition to a full-service spa, SQ HANG GAI HOTEL & SPA features an outdoor pool and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

This luxury hotel also offers a fitness center, spa services, and a terrace. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Only motorcycle parking is offered.

SQ HANG GAI HOTEL & SPA has designated areas for smoking.

A complimentary manager's reception is offered each day.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Silk Queen Bar - Onsite bar.
Room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Silk Queen Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • Free babysitting
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels
  • DVD player
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 600000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 600000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:30 AM to 10 PM
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision

Property is also known as

Silk Queen Hotel Hanoi
Silk Queen Hotel
Silk Queen Hanoi
Silk Queen
Silk Queen Hotel
SQ HANG GAI HOTEL & SPA Hotel
SQ HANG GAI HOTEL & SPA Hanoi
SQ HANG GAI HOTEL & SPA Hotel Hanoi

SQ HANG GAI HOTEL & SPA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 63 reviews
Rating 8 - Good. 18 out of 63 reviews
Rating 6 - Okay. 5 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

lindsey Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff at reception, restaurant and housekeeping were all very helpful and friendly. I was happily surprised to be able to check in a couple hours early. The room was huge, very comfy king bed and I highly recommend the balcony room. The breakfast selection is a smaller buffet but has all the hits and delicious croissants. The pool is small but a nice reprieve from walking around during the day!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathleen, Bonnyrigg Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located very centrally within the Old Quarter of Hanoi and it is so easy to walk around to many other parts of the city. The room was spacious and very clean. The staff were very helpful. Excellent value for money.
Stayed 6 nights in Apr 2025

8/10 Good

Lisa, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Nigel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay. Can’t thank the hotel enough for the ease in which we felt welcomed. From days and weeks before the stay, emailing/whatsapping to make sure I had everything planned. All the way through the stay with booking taxis and offering advice for best things to do in Hanoi. Thank you
Stayed 2 nights in Apr 2025

8/10 Good

Phillip, San Francisco

Stayed 3 nights in Mar 2025

10/10 Excellent

Masashi

Stayed 3 nights in Mar 2025

10/10 Excellent

Jasmin, Mesquite

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms weren't really clean but the staff was really nice and helpful I usually travel with my own blankets and disinfectant so was no big deal the breakfast buffet was really good
Stayed 3 nights in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

4/10 Poor

eric

Liked: Staff & service
Disliked: Property conditions & facilities

No internet in the room

There wss no Internet in the room and no hot water for our last day
Stayed 3 nights in Mar 2025

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but the staff need to work

The hotel rooms are new and modern with great AC and very comfortable beds. The hotel is in the perfect location for exploring Hanoi. There were a few things we really didn’t like, the staff and cleaners seemed to congregate outside our room at 6:30/7am and shout and talk extremely loudly. Even after I’d spoken to reception about this issue it still happened, I went out to them and asked if they could keep it down but they still persisted. Very unprofessional and rude to customers. The general sound proofing of the room was awful we could hear every shut door and bathroom sink. We would stay here again but the staff need to learn to be more professional.
Stayed 5 nights in Mar 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the heart of the action...

A very comfortable hotel in a great location, moments from the Water Puppets Theatre. Right in the heart of the city, easy access to the Night Market and Train Market. The only slight niggle was our City View room looked over an alleyway to an adjacent building (see photo) Good pool on the roof.
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central spot in Hanoi. Very easy to stay here, breakfasts were delicious and everything is as described.
Stayed 3 nights in Feb 2025

10/10 Excellent

Loretta

Stayed 2 nights in Mar 2025

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with shops, eateries and massage spas everywhere in walking distance.
Stayed 7 nights in Feb 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more dinning options eg lunch and or dinner. Bar area would also be good. Overall was a good stay but could be better wrh above changes
Stayed 4 nights in Feb 2025

10/10 Excellent

Donald, Lochgilphead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Hotel very clean and comfortable. Lovely breakfast every day. Very pleasant and helpful staff. Would stay here again.
Stayed 20 nights in Jan 2025

10/10 Excellent

jonathan

Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door on room needs to be pulled very hard to properly lock. Watch out for this so someone doesn’t have access to your room. Clean, good bed, great location. Friendly staff and a good breakfast. Pool was too cold to use but looked nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff, nice room/bed.
Stayed 3 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness
.
Stayed 1 night in Nov 2024

6/10 Okay

Teck Heng

Liked: Cleanliness, staff & service, property conditions & facilities
So so only. Although clealiness is very good, how the toilet bow was bad, keep having problem flushing out. Also there is no "Do not disturb" sign at the door, every morning the cleaner will press door bell to wake you up, then they will try open the door when you are slow to response !
Stayed 4 nights in Nov 2024

10/10 Excellent

Svein Atle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Nice place
Stayed 4 nights in Apr 2025

8/10 Good

Søren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025