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Splendid Star Grand Hotel & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Splendid Star Grand Hotel & Spa

Body treatments, body wraps, body scrubs, facials
Family Room, 2 Queen Beds, City View | Pillowtop beds, minibar, in-room safe, individually decorated
Body treatments, body wraps, body scrubs, facials
Property entrance
Junior Suite, 1 King Bed, Balcony, City View | Balcony view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
No. 14 Tho Xuong Lane, Au Trieu str, Hoan Kiem District, Hanoi, 8443
  • St. Joseph's Cathedral of Hanoi
    1 min walk
  • Hang Gai Street
    5 min walk
  • Hoa Lo Prison Museum
    6 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    46 min drive

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Balcony, City View | Pillowtop beds, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Balcony, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Pillowtop beds, minibar, in-room safe, individually decorated

Deluxe Twin Room

  • 237 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Day Use (Max 4 hours)

Pillowtop beds, minibar, in-room safe, individually decorated

Day Use (Max 4 hours)

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Pillowtop beds, minibar, in-room safe, individually decorated

Superior Twin Room, 2 Twin Beds

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, City View

Family Suite, Multiple Beds, City View | Pillowtop beds, minibar, in-room safe, individually decorated

Family Suite, Multiple Beds, City View

  • 391.4 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Honeymoon Room, 1 Queen Bed

Honeymoon Room, 1 Queen Bed | Pillowtop beds, minibar, in-room safe, individually decorated

Honeymoon Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

Pillowtop beds, minibar, in-room safe, individually decorated

Standard Double or Twin Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Superior Double Room, 1 Queen Bed

Pillowtop beds, minibar, in-room safe, individually decorated

Superior Double Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Pillowtop beds, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Double 1 Single Bed and 1 Sofa, City View

Suite, 1 Double 1 Single Bed and 1 Sofa, City View | Pillowtop beds, minibar, in-room safe, individually decorated

Suite, 1 Double 1 Single Bed and 1 Sofa, City View

  • 355 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Room, 2 Queen Beds, City View

Family Room, 2 Queen Beds, City View | Pillowtop beds, minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, City View

  • 409 sq ft
  • City view
  • Sleeps 5
  • 2 Queen Beds

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About this property

Splendid Star Grand Hotel & Spa

4-star Hanoi hotel, connected to a shopping center in Old Quarter
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and 24-hour room service.
Splendid Star Grand Hotel & Spa offers 28 air-conditioned accommodations with washers/dryers and minibars. These individually decorated and furnished accommodations have separate sitting areas. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Splendid Star Grand Hotel & Spa features a full-service spa. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and coworking spaces. This Art Deco hotel also offers barbecue grills, tour/ticket assistance, and coffee/tea in a common area. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Splendid Star Grand Hotel & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Splendid Star Grand Hotel & Spa has a restaurant serving breakfast only.
24-hour room service is available.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Secured self parking on site (USD 300,000 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 4 for adults and USD 3 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Coworking space

Outdoors

  • Barbecue grill

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-width doorways

More

  • 4 buildings
  • 9 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 350000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 4 for adults and USD 3 for children
  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Secured self parking fee: USD 300000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Grand Hotel Splendid
Splendid Star
Splendid Star Grand
Splendid Star Grand Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel Hanoi
Splendid Star Hotel
Star Grand Hotel
Star Hotel Splendid
Star Splendid Hotel
Splendid Star & Spa Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel & Spa Hotel
Splendid Star Grand Hotel & Spa Hanoi
Splendid Star Grand Hotel & Spa Hotel Hanoi

Splendid Star Grand Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 936 reviews" "
Rating 8 - Good. 194 out of 936 reviews" "
Rating 6 - Okay. 74 out of 936 reviews" "
Rating 4 - Poor. 33 out of 936 reviews" "
Rating 2 - Terrible. 34 out of 936 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ANGELA, Melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff wonderful. Great place to stay in hanoi
Stayed 1 night in Aug 2024

10/10 Excellent

ANGELA, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

10/10 Excellent

ANGELA, Melbourne

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location and very friendly staff. Recommend to all
Stayed 1 night in Aug 2024

10/10 Excellent

Manuela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just steps away from St-Joseph’s Cathedral, close to many sights and great dining options. The hotel is very clean, the satff is incredibly friendly and focused on catering to their customers’ needs. The breakfast buffet was delicious. This place is a hidden gem in Hanoi.
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from James and Rose and Kevin and the rest of the staff. Always greeted with a smile and helped us with recommendations for food and activities
Stayed 3 nights in Jul 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the small alley, taxi is not able to go in. You will need to walk around 5 minutes. Take note if you have many luggages or in the raining day. It could be an hassle 😅 Otherwise, the location is convenient, we just behind the Church, plenty of food choices 😍
Stayed 2 nights in Jun 2024

10/10 Excellent

Dion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for getting around Hanoi. Close to a lot of sights to see. Plus Harry was fantastic for helping us book our walking food tour.
Stayed 3 nights in May 2024

6/10 Okay

Jennifer

Traveled with partner, Traveled with family
Liked: Staff & service
Great location, room was dusty so had to wipe it down. But service was great overall.
Stayed 1 night in Apr 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Wuon Yee Ellen

Liked: Staff & service
Convenient street food and restaurant
Stayed 1 night in Apr 2024

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Great central location, very helpful and attentive staff, and overall, good value for money
Stayed 2 nights in Apr 2024

10/10 Excellent

nuraldi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr.Harry was helpful and amazing, we had the best experience in the this hotel. Many thanks to Mr. Harry And hope to see you again. This place is highly recommended
Stayed 3 nights in Apr 2024

6/10 Okay

Jahan, Saint Charles

Traveled with group
Liked: Cleanliness, staff & service
I enjoy creature comforts while traveling. Many of which this hotel had: "turbo" air conditioner, comfortable beds, clean towels, hot shower, friendly and helpful staff. The lack of an elevator for a 6 level hotel made things a bit dicey for a BIG American Guy like myself. But, let me be clear this "budget hotel" meets expectations. No more, no less. They do a good job and you'll get a good night's rest.
Stayed 5 nights in Apr 2024

2/10 Terrible

Aref

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID THIS HOTEL The service provided by Dong and Harry were magnificent BUT the rooms we got were not what was advertised, they were run down, across the road and part of another hotel, no lift and the rooms were in the 6th and 3rd floor with very steep and narrow stairs. Also, we had belongings STOLEN from our room by the hotel staff but nothing was done about this other than waiving airport pickup and drop off fees which weren’t even a quarter the price of the stolen goods. Don’t stay here, your belongings are not safe.
Stayed 5 nights in Mar 2024

8/10 Good

Michael, Ringwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location. Being very near the cathedral made it easy to find amongst the maze of narrow streets in the old town. The staff were all lovely and couldn’t have been more helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tom

Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Hanoi
Stayed in this hotel for one night on the way back from ha long bay and it was a great place to stay when visiting the city. Set back off the main road makes it a lot quieter than some of the other hotels in the city. The staff were super friendly and helpful providing us with everything we needed. They even booked us a very cheap transfer to the airport which made it a lot easier when grab can be a bit hit and miss from the airport. With a really good breakfast included too this hotel was a great price and just as good as the one we stayed in the other night we were in Hanoi which was double the price.
Stayed 1 night in Apr 2024

4/10 Poor

cliff

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Harry was a bit pushy on the halong boat trip Demanded we pay in american dollars which we did with travel card then did his own conversion to dong which added more to the trip.Blue Daimond was not the luxury boat that Harry and the brochure made it out to be, with overpriced drinks and overcrowded buffet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was convenient, close to everything we needed. The staff were very friendly and helpful. Lovely breakfast, would highly recommend this hotel xx
Stayed 6 nights in Mar 2024

2/10 Terrible

An

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Manisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay at Splendid Star. The staff is exceptional and helped a lot with booking an overnight bus to Sa Pa and to the airport. They were able to throughly explain our options for transportation and book the right one for us. Location is convenient to many points of interest and there’s great food/coffee all around. Note, since it’s a narrow street, cars cannot come directly to the hotel, but that was not a problem as the pickup person from any of the excursions / bus came to get us on foot and we walked to the vehicle. Other than that it’s a pretty standard 3/3.5 star hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Abdolrahman

Stayed 1 night in Mar 2024

6/10 Okay

leah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location and staff. Not so much the room or property.
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Front staff were nice, but the rooms were old and beds dirty. There were shoe prints on the bed linen and mold on the shampoo bottle and shower head. They switched us rooms, which was a little cleaner, but not by much. Witnessed the hotel cleaners on their phones and eating more than cleaning.
Stayed 4 nights in Mar 2024