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Splendid Star Suite

4.5 star property

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Photo gallery for Splendid Star Suite

Honeymoon Room, 1 Double Bed, Church View | Room amenity
Executive lounge
Honeymoon Room, 1 Double Bed, Church View | Balcony
Lobby
1 bedroom, minibar, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
28 AU TRIEU ST, HOAN KIEM DIST, Hanoi, Hanoi Province, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪5 min walk‬
  • Hoa Lo Prison Museum
    ‪6 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 1 Double or 2 Twin Beds

1 bedroom, minibar, in-room safe, individually decorated

Standard Room, 1 Double or 2 Twin Beds

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Suite Triple Room

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double or 2 Twin Beds

Room amenity

Deluxe Room, 1 Double or 2 Twin Beds

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, 2 Double Beds

1 bedroom, minibar, in-room safe, individually decorated

Family Room, 2 Double Beds

  • 430 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

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About this property

Splendid Star Suite

4.5-star hotel in Old Quarter
This smoke-free hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. WiFi in public areas is free. Additionally, spa services, 24-hour room service, and a business center are onsite.
Splendid Star Suite offers 22 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 4.5-star property.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco hotel also offers spa services, tour/ticket assistance, and coffee/tea in a common area. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service.

Splendid Star Suite is a smoke-free property.

Splendid Star Suite has a restaurant serving breakfast only.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages
  • Thai massages

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 342000 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Rollaway bed fee: VND 342000 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Splendid Star
Splendid Star Hotel
Splendid Star Suite
Splendid Star Suite Hanoi
Splendid Star Suite Hotel
Splendid Star Suite Hotel Hanoi
Suite Star Hotel
Splendid Star Suite Hotel
Splendid Star Suite Hanoi
Splendid Star Suite Hotel Hanoi

Splendid Star Suite Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 507 out of 732 reviews
Rating 8 - Good. 128 out of 732 reviews
Rating 6 - Okay. 47 out of 732 reviews
Rating 4 - Poor. 28 out of 732 reviews
Rating 2 - Terrible. 22 out of 732 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

3.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Vithjaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2018

6/10 Okay

LT, London

Liked: Cleanliness, staff & service, room comfort
Not sure how to rate this hotel properly. The hotel really needs work to bring it back to its former glory. Having said that, rooms are big, bed is comfortable. Everything works and rooms are clean. 2 things that may score against it 1. There are no lifts 2. It is right next to St Joseph Cathedral, the bells toll every 15 minutes (very briefly). Those who are easily woken may find annoying.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disappointed
The room Was with ant, moss on the wall and not clean at all. In the fifth floor without elevator.
Stayed 1 night in Sep 2018

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well located hotel, good service but basic rooms
We booked this hotel primarily due to it's great location in the heart of Hanoi, literally next to the cathedral square and a short walk from major attractions. The staff were very friendly and professional but the quality of the room was a little disappointing. The photos give an impression of a high quality room but in reality the room was average at best. There were only beds and no bedside tables, the bathroom had a transparent glass wall allowing you to see the feet and body outline of the person using it which was frankly quite bizarre. Also, there was no elevator and the room was on the 4th floor, although on arrival our bags were carried to our room it was difficult bringing them down in the morning. If you are looking for a crash pad while you are enjoying the city this place will be fine (as long as you are well acquainted with your room mate already!), but if you are planning to relax in the room then other options provide more comfort.
Stayed 1 night in Aug 2018

2/10 Terrible

Eagle, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
No Elevator
Their profile says they have elevator, l arrive check in and they want me to talk 4 flights of narrow stairs which means up and down everytime l leave room, at 69 years old this is not safe or healthy stsirs also slippery when it rained. Had to fight manager for what l booked they swapped hotels to a shoe box room and bathroom that was unusable as shower was super small OVER the toiket, I am 192cm only 105kgs, anyway everything was a fight, and even door keys old and hard to use, they agreed to credit first night and swap rooms next day l still had to climb one flight of stairs which l did cautiously. When checking out it was another fight about the agreed credit. Such terrible service and I emailed them twice 3 days before about it do check would be simple, they never replied to my emails.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Hanoi
Hotel is very conveniently located within walking distance to shopping n eateries. Staff are all very friendly n they made out stay at the hotel a very memorable one. Hotel is right beside the st Joseph catholic cathedral. A beautiful quaint church. Hotel is quite clean but a bit old. Value for money though. Breakfast was included n there was a set menu for us to choose from. Limited choice though. It’s a 5 story walk up hotel with no elevator so be prepared ! Walking distance to the famous Hoan Kiem lake. 20 mins walk to the night market. Guests from Malaysia.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Overall, you can get way better value staying somewhere else. I am a pretty low maintenance traveler, but I often felt like I was inconveniencing the staff when I made requests or had questions. Downsides: the rooms facing the Cathedral are loud on the top floors--bells ringing, strange barking or pipes, etc.; there was black mold in one of our rooms; the shower fixtures were falling apart; one of our air conditioners kept breaking; 6th floor walkup with a lot of mosquitos in the hallways; no free breakfast which we didn't know until after the fact; staff attitude. Upsides: Perfect location for exploring old town; decent accommodations. I recommend staying across the alley at Splendid Grand (note: there are three "Splendid" hotels right next to each other). We spent a night there and it was fantastic.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money, great service/location
Excellent hotel, well located with very good staff. We had no issues and I wouldn't hesitate to stay there again, very good value for money.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff

10/10 Excellent

doyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, great location

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, central, spacious room”

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC was not working
The first day AC was not working, didn’t go to sleep until 5am when front desk gave me his fan. They changed room for us the next day,

8/10 Good

Kiwires , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Budget accomodation doesn't disappoint.
Tom, Hannah, Martin and Alex go out of their way to make your stay very pleasant. There are 3 Splendid hotels in very close proximity to each other. They provide free drinks including fresh juice on arrival and on request. Location is great and a 10 minute walk to Hoàn Kiếm Lake. Even closer to the Old Quarter.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Skip, northern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel in Hanoi old quarter
Splendid Star isa great little boutique hotel in the old quarter of Hanoi. The staff is extremely friendly and helpful. Aftet a month in Vietnam the very comfortable beds in a spacious suite were wonderful. The breakfasts were delicious. There is no elevator and our bell carried both our heavy suitcases to the 5th floor. We would stay here again.
Stayed 1 night in Mar 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
great location and friendly staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Hotel in Hanoi
Lovely team in a discreet hotel where the rooms are exactly what you see on the pictures. Great comfort and location.