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Hanoi Paon Hotel & Spa

4.0 star property

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Photo gallery for Hanoi Paon Hotel & Spa

Outdoor pool, open 8:00 AM to 9 PM, sun loungers
Reception
City view from property
Rooftop terrace
Day care

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Spa

Explore the area

Map
27 Hang Thung, Hoan Kiem, Hanoi
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪6 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Double or Twin Room, Balcony

Minibar, in-room safe, desk, laptop workspace

Executive Double or Twin Room, Balcony

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Large Twin Bed

View all photos for Junior Suite, 1 Bedroom, City View (with Bathtub)

Junior Suite, 1 Bedroom, City View (with Bathtub) | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, City View (with Bathtub)

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Paon Suite

Paon Suite | Minibar, in-room safe, desk, laptop workspace

Paon Suite

  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, No Windows

Family Room, No Windows | Minibar, in-room safe, desk, laptop workspace

Family Room, No Windows

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Business Double Room

Business Double Room | Minibar, in-room safe, desk, laptop workspace

Business Double Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, desk, laptop workspace

Superior Double or Twin Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room (With Window)

Minibar, in-room safe, desk, laptop workspace

Family Room (With Window)

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

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About this property

Hanoi Paon Hotel & Spa

4-star hotel in Old Quarter
This hotel features a full-service spa, an outdoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Hanoi Paon Hotel & Spa offers 51 air-conditioned accommodations with minibars and safes. 39-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Jasmin Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.
In addition to a full-service spa, Hanoi Paon Hotel & Spa features an outdoor pool and a fitness center. The hotel offers a restaurant. A poolside bar is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

A 24-hour business center is on site at this 4-star property. This business-friendly hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Guests can use the outdoor pool at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge. A total renovation of this property was completed in January 2022.

Hanoi Paon Hotel & Spa has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Hanoi Paon Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (VND 300,000 per night)

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: VND 230,000 for adults and VND 115,000 for children
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Scooter/moped rentals
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2022
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 470000 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately VND 230000 for adults and VND 115000 for children
  • Airport shuttle fee: VND 380000 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: VND 300000 per night
  • Rollaway bed fee: VND 470000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 9 PM
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Sunline Paon Hotel Hanoi
Sunline Paon Hanoi
Sunline Paon
Sunline Paon Hotel
Hanoi Paon Hotel Spa
Hanoi Paon Hotel & Spa Hotel
Hanoi Paon Hotel & Spa Hanoi
Hanoi Paon Hotel & Spa Hotel Hanoi

Hanoi Paon Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 28 reviews
Rating 8 - Good. 7 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 2 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend - Good location
It was a great location. In the old distract, close to the lake and French quarter. My room was on the 5th floor and I didn't hear any traffic at night. Lovely breakfast. Reception (Leo) and bell boy (Kelvin and another guy) all so friendly and welcoming. Would definitely recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly hotel in the Old Quarter, my room was super clean and comfortable and the breakfast was fantastic with views across the city from the restaurant on the roof. Had a great Vietnamese massage in the hotel spa which I would totally recommend. All of the staff went out of their way to make the stay as good as possible. Special thanks to Kelvin the bell hop for always being welcoming and helpful. Top hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City break in hanoi.. nice hotel in old quater.. Staff fruendly and very nice room
Stayed 3 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very well located. Staff super friendly. We are staying at this hotel three times over a two week period. They stored our luggage for our trips out to Sapa and Halong Bay. Rooms are lovely
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Very kind. Good value. Pool is a life saver when it is hot. Breakfast was great and worth the extra money for the convenience of having it as an option.
Stayed 3 nights in Apr 2024

4/10 Poor

Willie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures on the website make this property look nice but you can tell immediately upon arrival that the property is not very clean. Check-in was great and the staff was helpful but our room smelled bad as if people had smoked in the room previously and also the walls were dirty, water-damaged, and had mold on it. The floors were worn and also not very clean. We left the hotel shortly after check-in and went to a different hotel in the Old Quarter for less money but much nicer.
Stayed 1 night in Mar 2024

10/10 Excellent

danièle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne adresse
Accueil excellent, hôtel très bien situé pour visites, chambre très calme et bien entretenu. Le petit dejeuner est copieux et de bonne qualité avec une vue splendide car au sommet de l immeuble. Je recommande
Stayed 1 night in Nov 2024

10/10 Excellent

Humberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble hotel! El servicio maravilloso, las habitaciones con muy buen espacio y excelente ubicación. La terraza es maravillosa y los desayunos ricos.
Stayed 3 nights in Nov 2024

10/10 Excellent

Merete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel, great location close to the cities main attractions. Friendly and helpful staff. Very nice view from the rooftop pool/terrace.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lars

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastisch hotel met aardig en behulpzaam personeel.
Stayed 2 nights in Sep 2024

4/10 Poor

Thanh Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kirjautuessa sisään pyysimme apua skootterin vuokrauksessa ja hotelli pyysi kaksinkertaista vuokraa mitä markkinoilta saa. Edellisessä hotellissa asiaa katsottiin palveluna asiakkaalle. Kerroin mutta hinta ai muuttunut. Otin muualta.
Stayed 3 nights in Aug 2024

10/10 Excellent

frederic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel propre et chambre très confortable. Piscine et salle de restauration agréable. Très bon petit déjeuner. A conseiller.
Stayed 2 nights in Aug 2024

8/10 Good

Tove

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

MICAEL

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Tout était parfait, le personnel très bienveillant, le service, le petit déjeuner. Grosse déception lorsque nous avons fait le Check ou, ils ont insisté lourdement pour nous faire payer 2 bouteilles d eau du mini bar que nous n avions bien sûr pas utiliser. J ai dû m enerver au bout d un moment pour qu ils lâchent l affaire. Dommage
Stayed 2 nights in Jun 2024

8/10 Good

Mickaël

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi retreat
Great stay and perfect location. Staff is super friendly as well. Could try to fix the wobbly ladder in the pool.
Stayed 3 nights in May 2024