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The Artisan Lakeview Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Artisan Lakeview Hotel

Superior Room | Down comforters, minibar, in-room safe, desk
Deluxe Room, 1 Double or 2 Twin Beds, City View | View from room
Deluxe Room, 1 Double Bed, Lake View | Lake view
Interior entrance
Deluxe Room, 1 Double Bed, Lake View | Lake view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
23B Hang Hanh Street, Hoan Kiem, Hanoi
  • Hang Gai Street
    3 min walk
  • Hoan Kiem Lake
    3 min walk
  • Hanoi Old Town Night Market
    5 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    25 min drive

Room options

View all photos for Family Room

Family Room | Down comforters, minibar, in-room safe, desk

Family Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 Double or 2 Twin Beds, City View

Deluxe Room, 1 Double or 2 Twin Beds, City View | Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 Double or 2 Twin Beds, City View

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Lake View

Deluxe Room, 1 Double Bed, Lake View | Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Lake View

  • 280 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, desk

Superior Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

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The price is $172
per night
$195 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

The Artisan Lakeview Hotel

3-star hotel in Old Quarter
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
The Artisan Lakeview Hotel offers 20 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Hanoi hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area.

The Artisan Lakeview Hotel is a smoke-free property.

Lakeview - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Lakeview

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Sign language-capable staff
  • Stair-free path to entrance
  • Transfer shower

More

  • 1 building
  • 7 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 250000 per vehicle (one way)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Artisan Lakeview
Artisan Lakeview Hanoi
Artisan Lakeview Hotel
Artisan Lakeview Hotel Hanoi
The Artisan Lakeview
The Artisan Lakeview Hotel Hotel
The Artisan Lakeview Hotel Hanoi
The Artisan Lakeview Hotel Hotel Hanoi

The Artisan Lakeview Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 105 out of 304 reviews" "
Rating 8 - Good. 141 out of 304 reviews" "
Rating 6 - Okay. 31 out of 304 reviews" "
Rating 4 - Poor. 22 out of 304 reviews" "
Rating 2 - Terrible. 5 out of 304 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rodney K

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Basic and tired
Room had a lake view but curtains had holes and was like a backpackers room,very basic,so moved to a room at the front of the building with small balcony, curtains very light and my wife could not get much sleep and noise. So we had to move hotels
Stayed 4 nights in Apr 2024

8/10 Good

Alba

Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness
Good value for money. In a great location.

10/10 Excellent

Ð?c

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hanoi You can stay here for a good price and have a very convenient traffic near the lake
Stayed 1 night in Mar 2024

10/10 Excellent

David, Emeryville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Set the correct expectations. A one-star hotel. But we had a beautiful lake view and a great experience. Extremely helpful and friendly staff. The elevator was good. It was a winter time stay. They provided a space heater and extra blankets. Very helpful arranging an economical airport taxi. The best location in Hanoi, in my opinion. Many wonderful food and shopping options just outside the hotel door.
Stayed 3 nights in Jan 2024

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic location in the heart of the Old Quarter. Mai and Sam bent over backwards to help us in any way possible including ringing other hotels and cars to facilitate our onward journey. Brilliant service, lovely staff. The property is a little tired but this was more than made up by the superb staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Scott

Stayed 2 nights in Sep 2023

6/10 Okay

Aria

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tricky to rate this property as it had good and bad elements. The hotel itself was a little run down and they did not have hand soap when requested. However, fantastic location and cute balcony with outlook. The aircon was great and the staff were super lovely and helpful. Transfer to airport was convenient and well priced. Bathroom could do with an upgrade but room was spacious. Mixed feeling about the artisan and value for money.
Stayed 1 night in Jul 2023

4/10 Poor

Hock joo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in the middle of old Hanoi which is convenient to most everything you want to do and see. Incredibly inexpensive but clean. You eat in the local restaurants and get the local flavor.
Stayed 4 nights in Apr 2023

8/10 Good

Lorraine

Stayed 5 nights in Apr 2023

8/10 Good

Julianna, Fort Myers

Stayed 1 night in Feb 2023

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Perfect location. Very friendly and helpful staff. Nice Hotel. Will be back very soon.
Stayed 8 nights in Jan 2023

8/10 Good

Steven

Stayed 7 nights in Oct 2022

8/10 Good

EDMUNDO

Liked: Cleanliness, staff & service
Everything great except for the weather
Great location and service, I will stay again but only on the cool months
Stayed 3 nights in Aug 2022

10/10 Excellent

Troy

Stayed 1 night in Jun 2022

10/10 Excellent

Troy

Liked: Staff & service
Stayed 1 night in May 2022

2/10 Terrible

Dale

Business traveler
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was conveniently located in the middle of Old Quarter. But the celanliness and the facilities were a little less than what I have expected. The staff was amazing and helped with everything we needed. Especially Sam and Tom attended to all our questions and requests together with the handy man.
Stayed 3 nights in Sep 2019

8/10 Good

Eleftherios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Old Town Retreat
Nice, clean basic hotel in the old town. Great location with lots to do and see around. Staff is helpful. Breakfast across the street will get you started for morning sightseeing.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Zhanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
what you see is not what you get...
first they will offer you to go to the hotel across the street... or the room will be so small and not like you would expect from pictures. service was also supposing arrogant, after we ask where is the bus station to the airport; the answer was we only help with taxi or private car. Location is perfect at a small quiet street near old town and the par; the lobby has promising character and charm, but perhaps we were not so lucky with the room and service. good breakfast at the cafe across the street.
Stayed 1 night in Jan 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
I have to say that my rating is not 100% objective because I have not stayed at the hotel. I booked and paid for a room 4 month in advance, but upon arrival, once receptionist confirmed with me that I intend to stay only one night and don't plan to come back after Ha Long Bay cruise, she informed me that the room they had reserved for us had some plumbing problems and they don't have any other rooms available. To rectify the problem they offered us to stay in Old Quarter Family Hotel which is a remodeled hostel and clearly lacks the charm of this hotel. Their selling point was that they are moving us to a bigger room that can accommodate 4 people (it was two of us) which is more expensive, but useless for us. I didn't want to waste my time searching for a new hotel and accepted the offer knowing that I will be moving to a worse hotel. My expectations proved to be correct and I was not happy with the new hotel (see my review of that property). I could be wrong, but it seems to me they don't like to offer rooms for one night in a high season and use their other (cheaper) property to move some people.
Stayed 1 night in Dec 2018

4/10 Poor

Oi Ip Iris

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2018