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The Five Residences Hanoi

4.0 star property

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Photo gallery for The Five Residences Hanoi

Indoor pool
Indoor pool
Front of property
Apartment, 3 Bedrooms | Premium bedding, pillowtop beds, in-room safe, individually furnished
Dining

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Spa
  • Parking included
  • Housekeeping

Explore the area

Map
343 345 DOI CAN STREET, Hanoi, 10000
  • Lotte Center Hanoi
    ‪10 min walk‬
  • West Lake
    ‪17 min walk‬
  • US Embassy
    ‪2 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪31 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Bathroom | Shower, hydromassage showerhead, designer toiletries, hair dryer

Apartment, 1 Bedroom

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | 57-inch Smart TV with cable channels

Apartment, 3 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | 57-inch Smart TV with cable channels

Apartment, 2 Bedrooms

  • 915 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

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About this property

The Five Residences Hanoi

4-star Hanoi hotel, connected to a shopping center in Ba Dinh
A full-service spa, an indoor pool, and a restaurant are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a bar/lounge, a steam room, and a 24-hour business center are onsite. Change of towels is available on request.
The Five Residences Hanoi offers 116 air-conditioned accommodations with safes and complimentary bottled water. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 57-inch Smart televisions come with premium cable channels. Accommodations at this 4-star hotel have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with hydromassage showerheads, bathrobes, slippers, and designer toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include rice cookers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a steam room.
Guests can indulge in a pampering treatment at the hotel's full-service spa, LEDA Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
In addition to a full-service spa, The Five Residences Hanoi features an indoor pool and a steam room. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 4-star property consist of a 24-hour business center, 2 meeting rooms, and coworking spaces. Event facilities measuring 2153 square feet (200 square meters) include conference space. This business-friendly hotel also offers a children's pool, spa services, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary valet parking is available on site.

The Five Residences Hanoi has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
The Five Residences Hanoi has a restaurant on site.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Indoor pool
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,153 square feet of conference space
  • 24-hour business center
  • Coworking space

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (55 inch wide door)
  • Hardwood flooring in room
  • Hospital bed
  • Smooth flooring in room
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 57-inch smart TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchen
  • Meal delivery service
  • Microwave
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Rice cooker
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 800000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1000000 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: VND 800000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Five Residences Hanoi Hotel
The Five Residences Hanoi HANOI
The Five Residences Hanoi Hotel HANOI

The Five Residences Hanoi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 29 reviews
Rating 8 - Good. 5 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicasio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property for our 10 day vacation in Hanoi and we’re super happy to have found it as a five star residences hotel. The Five residences staff assisted us with transportation to and from the airport in a luxury resort Van. The staff greeted us on arrival and processed our check-in very expeditiously. Our 2 bedroom 2 bathroom apartment was spacious and extremely clean and comfortable. The kitchen in the apartment is very useful and allowed us to cook small meals. The gym, sauna, steam room, hot/cold water spa and a large swimming pool were certainly used by us as part of our end of day relaxation. Overall, I would highly recommend The Five Residences in Hanoi to anyone looking for an inexpensive apartment style accommodations. 5Stars
Stayed 9 nights in Oct 2024

10/10 Excellent

Hilary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five residences was amazing! Very clean rooms and facilities. We thoroughly enjoyed the steam room and sauna. Knowledgeable, warm and efficient staff! Located in a great place where you have access to local spots and large corporations depending on what you're looking for. I will certainly return and recommend to family and friends! Great job!
Stayed 3 nights in Jul 2024

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and so helpful. Accomodation was of high quality. Pool was cold but that was the only issue. Store for food was in the same block so super convenient.
Stayed 1 night in Jul 2024

10/10 Excellent

Regine Fernandez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at The Five Residences. Staff spoke English which was very convenient and helpful. We were a family of 6 and one infant. They provided a baby cot without additional cost. Transportation was provided as requested (with additional cost) to pick us up and drop us off at the airport. Rooms were very clean and property was very safe. The breakfast buffet was also amazing and staff were very accommodating and friendly. If you're looking for a VIP experience while staying in Hanoi, this is the place to be! Thank you, Five Residences for an awesome stay!
Stayed 4 nights in Jun 2024

8/10 Good

MEDICAL FOUNDATION

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

YASUHIRO, Shanghai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5人家族のベトナム旅行で、使わせて頂きました。旧市街の中のホテルは周りが騒がしすぎで、このホテルは駐在員向けのSAとしても利用されていて、とても落ち着いた静かな施設でした。 朝食も美味しかったです、特にオムレツが絶品でしたね！ 市街地には車で15〜20分くらいですが、500円程度でとても安く気になる値段ではなく、タクシー乗りまくった旅行でした！ ハノイに駐在する時はぜひ使わせていただきます。
Stayed 3 nights in Oct 2024

10/10 Excellent

HEEJAE

Stayed 2 nights in Sep 2024

10/10 Excellent

Kilbok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Saeko

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Dear Ms. Mai to 六日間子供連れで滞在しましたが大満足です。部屋はとても清潔で施設は新しく、エントランスに入るといい香りがしました。朝食ブッフェは滞在期間中、毎朝メニューが違いとても楽しめました。朝6時から夜の10時までプールとジャグジーが使え、観光の合間に楽しみました。ホテルの下に小さいスーパーがあり便利です。カフェも併設されているのでベトナムコーヒーもすぐ飲めます。周辺は少し歩くと大通り、旧市街まではタクシーで15分ほとです。ホテルに比べると目の前の通りはあまり綺麗ではないですが歩ける距離に食べる所もたくさんあります。スタッフの方もみなさんとても親切で気持ちのいい旅になりました。ありがとうございました。
Stayed 5 nights in Aug 2024

10/10 Excellent

JUNGHUN

Stayed 1 night in Aug 2024

10/10 Excellent

Jay

Stayed 4 nights in Jul 2024

8/10 Good

CHIKYU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

SANGHOON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
계속 동남아쪽을 여행중 하노이에선 많이 아파서 고생을 좀 했습니다. 시설이나 환경도 좋았지만 스텝들의 세심한 배려에 감사합니다.
Stayed 2 nights in Jun 2024

10/10 Excellent

Hiroki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Y

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service!
Stayed 11 nights in May 2024

10/10 Excellent

Hiromu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kiyofumi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Residence is the most confortable Hotel in Hanoi!
Stayed 4 nights in Mar 2024