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The Hanoi Club Hotel & Residences

4.0 star property

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Photo gallery for The Hanoi Club Hotel & Residences

Golf
Superior Twin Room, 2 Twin Beds (City View) | Minibar, in-room safe, blackout drapes, soundproofing
Lobby sitting area
Outdoor pool
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Gym
  • Spa
  • Pool
  • Room service
  • Housekeeping

Explore the area

Map
76 Yen Phu Street,Tay Ho District, Hanoi, 10000
  • West Lake
    ‪1 min walk‬
  • Tran Quoc Pagoda
    ‪10 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪20 min drive‬

Room options

View all photos for Premier Double Room, Lake View

Premier Double Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Premier Double Room, Lake View

  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (City View)

Studio, 1 King Bed (City View) | Minibar, in-room safe, blackout drapes, soundproofing

Studio, 1 King Bed (City View)

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room, Lake View

Premier Twin Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Premier Twin Room, Lake View

  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed (Partial Lake View)

Deluxe Double Room, 1 King Bed (Partial Lake View) | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Double Room, 1 King Bed (Partial Lake View)

  • 291 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (City View)

Superior Double Room, 1 King Bed (City View) | Minibar, in-room safe, blackout drapes, soundproofing

Superior Double Room, 1 King Bed (City View)

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds (City View)

Superior Twin Room, 2 Twin Beds (City View) | Minibar, in-room safe, blackout drapes, soundproofing

Superior Twin Room, 2 Twin Beds (City View)

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

The Hanoi Club Hotel & Residences

4-star hotel in Tay Ho
This smoke-free hotel features a full-service spa, a casino, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include a restaurant, a fitness center, and outdoor tennis courts. Change of towels is available on request.
The Hanoi Club Hotel & Residences offers 140 air-conditioned accommodations with fireplaces and minibars. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a steam room, and a fitness center.

Children under 3 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, The Hanoi Club Hotel & Residences features outdoor tennis courts and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. This 4-star property offers access to a business center and 5 meeting rooms.

Wired and wireless Internet access is complimentary. This family-friendly hotel also offers a casino, a children's pool, and a fitness center. For a surcharge, an airport shuttle (available on request) is offered to guests. Complimentary self parking and covered valet parking are available on site.

The Hanoi Club Hotel & Residences is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
The Hanoi Club Hotel & Residences has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM on request
  • Free self parking on site
  • Free covered valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 300,000 for adults and VND 300,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 outdoor tennis courts
  • Casino
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Slot machine
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Built in 2010
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Fireplace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 28 to January 30:
  • One of the swimming pools
  • Fitness facilities
  • Golf course
  • Laundry facilities
  • Meeting facilities
  • Spa
  • Tennis courts

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 700000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: VND 500000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately VND 300000 for adults and VND 300000 for children
  • Airport shuttle fee: VND 660000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 700000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 3 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Club Hotel & Palais Residences
Club Palais Residences
Hanoi Club Hotel & Lake Palais Residences
Hanoi Club Lake Palais Residences
The Hanoi Club Hotel Hanoi
Hanoi Club Hotel Lake Palais Residences
Club Hotel Lake Palais Residences
Club Lake Palais Residences
The Hanoi Club Hotel Lake Palais Residences
The Hanoi & Residences Hanoi
The Hanoi Club Hotel Residences
The Hanoi Club Hotel & Residences Hotel
The Hanoi Club Hotel & Residences Hanoi
The Hanoi Club Hotel Lake Palais Residences
The Hanoi Club Hotel & Residences Hotel Hanoi

The Hanoi Club Hotel & Residences Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 468 reviews
Rating 8 - Good. 200 out of 468 reviews
Rating 6 - Okay. 49 out of 468 reviews
Rating 4 - Poor. 8 out of 468 reviews
Rating 2 - Terrible. 10 out of 468 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

INGO, Brooksville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay great breakfast Nice rooms few drinks in mini bar free
Stayed 1 night in Oct 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 1 night in Oct 2024

10/10 Excellent

john, Havelock

Liked: Amenities
All services are 5 stars rated, excellent facilities and services are great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lake front. Good breakfast and friendly staff.
Stayed 5 nights in Aug 2024

8/10 Good

Louis

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel. Clean. Great entrance and friendly and helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Amera

Stayed 1 night in Jun 2024

10/10 Excellent

Nuwan

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding of the hotel was good as it is located next to the sea. However the streets outside were dirty and full of chaotic traffic.
Stayed 4 nights in May 2024

10/10 Excellent

Wayes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stay. Comfortable beds and good rate. Loved the pool and gym facilities
Stayed 2 nights in May 2024

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Overall, a nice stay and good value for all amenities available. Staff was nice and most helpful. Nice to see renovations counting as updating is required.
Stayed 4 nights in Apr 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Zuhra

Disliked: Staff & service, property conditions & facilities
I recently stayed at Hanoi Club and Residence for 9 nights, paying a premium for what I expected to be a four-star experience. Unfortunately, the hotel's location in a narrow alley proved to be inconvenient, as taxis, cars, and buses struggled to pick up guests. The crowded, narrow streets filled with motorbikes made walking around feel unsafe. Moreover, I was disappointed by the unprofessionalism of the staff and management. Their lack of manners and disregard for guests' comfort was evident throughout my stay. I was asked to check the room for a hairdryer without them inspecting it properly first. However, upon checking, the hairdryer was indeed in the room. This lack of attention to detail was concerning and not what I would expect from a hotel of this caliber.
Stayed 7 nights in Apr 2024

10/10 Excellent

Thi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean with great service
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Stayed 1 night in Feb 2024

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay overall other than accessibility.
Stayed 1 night in Feb 2024

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel by the lake
Friendly staff. Room and bathroom are spacious and clean. good breakfast buffet, Not walking distance from Old quarters but easy access by taxi. Cost around 50K VND (approx. $2),
Stayed 4 nights in Feb 2024

10/10 Excellent

John, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the lake. Peaceful and quiet. Awesome restaurant and staff are very kind and pleasant.
Stayed 8 nights in Jan 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kamal, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient!
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Amenities
Great property on West Lake with helpful and efficient staff. Very good breakfast buffet, gym and pool facilities. Plenty of coffee shops in the area and good local restaurants for noodle and bbq.
Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super helpful and the front desk ladies speak excellent english. Also, the rooms and property are beautiful.
Stayed 1 night in Dec 2023

10/10 Excellent

Atlantis

Stayed 3 nights in Dec 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful !!!!
Great service
Stayed 2 nights in Dec 2023