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The Lapis Hotel

4.5 star property

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Photo gallery for The Lapis Hotel

Outdoor pool, sun loungers
Lobby sitting area
Sauna
Concierge desk
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
21 Tran Hung Dao Str, Hoan Kiem Dist, Hanoi
  • Hanoi Opera House
    ‪7 min walk‬
  • Trang Tien Plaza
    ‪9 min walk‬
  • Hoan Kiem Lake
    ‪13 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living area | 43-inch flat-screen TV with cable channels, TV

Executive Suite

  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Connecting Rooms

Room, Connecting Rooms | Minibar, in-room safe, desk, blackout drapes

Room, Connecting Rooms

  • 645 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Double or Twin Room, City View

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, City View

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double or Twin, Internal Window, No View

Standard Double or Twin, Internal Window, No View | Minibar, in-room safe, desk, blackout drapes

Standard Double or Twin, Internal Window, No View

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About this property

The Lapis Hotel

4.5-star hotel in Hoan Kiem
Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
The Lapis Hotel offers 70 accommodations with minibars and laptop-compatible safes. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
In addition to an outdoor pool, The Lapis Hotel provides a health club and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 538 square feet (50 square meters) include a conference center. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

The Lapis Hotel is a smoke-free property.

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (538 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 600000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Lapis Hotel Hanoi
Lapis Hotel
Lapis Hanoi
The Lapis Hotel Hotel
The Lapis Hotel Hanoi
The Lapis Hotel Hotel Hanoi

The Lapis Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 304 out of 475 reviews
Rating 8 - Good. 136 out of 475 reviews
Rating 6 - Okay. 25 out of 475 reviews
Rating 4 - Poor. 4 out of 475 reviews
Rating 2 - Terrible. 6 out of 475 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Lovely hotel and all the staff were really friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Timothy John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Fresh, bright, hotel with attentive staff
Stayed 1 night in Sep 2024

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jul 2024

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premier rooms are wonderful. City views. I was surprise that the rooftop infinity pool was so large with gorgeous Hanoi skyline views. The front desk staff is awesome. I spent 3 nights in regular room, so worth it for the price but no views. I was OK with it, then I like the hotel so much I decided to upgrade to premier room and pay the different for two additional nights. I like the neighbored as lots of high quality cafes and restaurants without the international tourists. I've been coming to Hanoi for business for over 15 years and will definitely stay here again. One thing. It is an easy 15-17 minute walk to Ho Kiem Lake. The streets to and from the lake from the hotel are broad and quiet before 7:30am. Lots of embassies and government offices so great security. Every morning, I would walk to and around the lake and back to hotel taking about 50-55 minutes. Wonderful way to start the day. Also, the beds are amazing. Great sleep. Thank you, thank you.
Stayed 2 nights in May 2024

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Characterful hotel. Nice rooms. Comfortable bed. Decent breakfast. Staff were lovely. Enjoyed rooftop pool. Could do with a bit of a clean up/ maintenance around spa area. Steam room handle is all decayed and coming apart leaving pieces of mouldy wood everywhere. Flickering light by pool. Pool fountain not working.
Stayed 6 nights in Apr 2024

2/10 Terrible

Justin

Stayed 1 night in Apr 2024

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Only stayed one night between flights- nice pool. Coffee shops and restaurants nearby.
Stayed 1 night in Mar 2024

8/10 Good

Christopher, Berkeley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, clean and adequate sized room, good location.
Stayed 3 nights in Nov 2023

8/10 Good

Mai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs upgraded my rooms for free of charge , that was very nice . The location is good , near many restaurants or lot of street foods are available around the area . We enjoyed the pool , jacuzzi worked ok but didn’t have warm water . We loved the steam room , overall we like the hotel . Just not walking distance from the central old quarter.
Stayed 2 nights in Sep 2023

6/10 Okay

KF

Liked: Cleanliness, staff & service, amenities
The WiFi is not stronger and stable in the room. It's very important to the guests. This weakness will make customers not to stay in again.
Stayed 4 nights in Sep 2023

6/10 Okay

Nicole

Liked: Staff & service, room comfort
Not quite as expected
The hotel is a bit dated and old. The photos show more modern rooms but that's not what we got. The lights in the room are a headache and very difficult to figure out. The TV was a nightmare to operate. The pool was good. Reception was very helpful. Bed comfy. Bathrooms need a bit of love as mould building up on seals. Location isn't great. You are quite far from everything. We wouldn't stay again.
Stayed 1 night in Aug 2023

6/10 Okay

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Tu, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Pho Thin and Bun Cha Obama. Great staff.
Stayed 2 nights in Jul 2023

8/10 Good

ANJU

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast
Stayed 2 nights in May 2023

6/10 Okay

Jeff

Traveled with group
Liked: Cleanliness, staff & service
Good for price
Stayed 2 nights in May 2023

8/10 Good

Shlomo

Liked: Cleanliness, staff & service, amenities
All was fine. Staff was friendly, but one think only was very disappointing: the hot water in the room was terrible! It changes literally every 5 seconds between cold and extremely hot. Not possible to take a good enjoyable shower.
Stayed 4 nights in May 2023

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the Executive Suites. Everything about the hotel was great. Comfortable bed. Very good walk -n shower. Two A/C units kept the room perfect. Breakfast was more than adequate. Eggs cooked to order. Good coffee. Super helpful staff. 4 block walk to Hoam Kiem Lake and the Old Quarter.
Stayed 1 night in May 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in an excellent location. Walking distance from a lot of main places. The hotel itself is very modern and clean.
Stayed 3 nights in Mar 2023

10/10 Excellent

Dorothy

Stayed 1 night in Apr 2023

10/10 Excellent

geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Ardeshir

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the location. Bathrooms were moldy in 2 different room we were staying. They charged us for dirty towel!! Breakfast featured stale bread and powder made Orange Juice.
Stayed 2 nights in Jan 2023

6/10 Okay

Ram Krishna

Liked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Sita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Dimarie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!! The lobby smells so good and it is located in a nice area.
Stayed 2 nights in Aug 2022