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The West Hotel & Spa

4.0 star property

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Welcome to THE WEST, where a grand entrance sets the tone for a luxurious stay.
Enjoy a diverse selection of fresh fruits, vegetables, and prepared dishes at our buffet.
Relax in this inviting room with a large bed, desk, and sliding door leading to an outdoor space.
Relax on the balcony with a view of the surrounding landscape, featuring a comfortable bed and a desk for work.
Relax in a stylish room with a sofa, bench, and artwork, featuring a bathtub and a large mirror.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000
  • Hanoi Old Town Night Market
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪2 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Double Room

1 bedroom, minibar, desk, laptop workspace

Superior Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

1 bedroom, minibar, desk, laptop workspace

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, desk, laptop workspace

Deluxe Room

7.0 out of 10
Good
(2 reviews)
  • 291 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | 1 bedroom, minibar, desk, laptop workspace

Deluxe Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(5 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, desk, laptop workspace

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | 1 bedroom, minibar, desk, laptop workspace

Junior Room, 1 King Bed, City View

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, minibar, desk, laptop workspace

Executive Room

8.0 out of 10
Very good
(2 reviews)
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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About this property

The West Hotel & Spa

4-star hotel in Old Quarter
Along with a full-service spa, this smoke-free hotel has a restaurant and concierge services. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.
The West Hotel & Spa features a full-service spa. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers tour/ticket assistance, concierge services, and laundry facilities. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests.

The West Hotel & Spa is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
The West Hotel & Spa has a restaurant on site.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 88 out of 136 reviews
Rating 8 - Good. 35 out of 136 reviews
Rating 6 - Okay. 4 out of 136 reviews
Rating 4 - Poor. 5 out of 136 reviews
Rating 2 - Terrible. 4 out of 136 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Stayed 3 nights in Mar 2025

10/10 Excellent

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area. The night market is right outside the front door but the rooms are sound proof and we did not hear any of the noise. We love the staff here and the breakfast is so delicious!
Stayed 1 night in Apr 2025

10/10 Excellent

Georgina

Traveled with partner
Liked: Amenities
Great location! The breakfast buffet was so good! Chloe and Travis at the hotel were so kind, helpful, and welcoming. We have already decided they are our besties. We are returning for 3 more nights and are so glad we booked them again for our stay in Hanoi.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. They recommended local food spots to eat at and offered us an early check in
Stayed 1 night in Mar 2025

6/10 Okay

Rod

Traveled with partner
Only issue was smell of sewrage in the dining area
Stayed 1 night in Mar 2025

10/10 Excellent

Hye Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Heung Kwan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick tourism

Convient location, town center
Stayed 3 nights in Jan 2025

10/10 Excellent

Lucy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab hotel in old quarter

Fab location for a close stay right in the middle of the old quarter. Staff were so friendly & helpful & ensured our stay was comfortable. Highly recommend!
Stayed 3 nights in Mar 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service
They looked after us really well 👍
Stayed 3 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was great.Everyone was helpful when phone and wallet were stolen on the street. The breakfast was great. The soundproofing in the room worked very well. We were not in the right area for us, too busy outside.
Stayed 5 nights in Mar 2025

8/10 Good

Micah

Stayed 2 nights in Mar 2025

10/10 Excellent

Micah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in the heart of old town and walking distance to many tourist sites. Chloe at the front desk couldn’t have helped us more and Kai who was just learning also provided excellent service. I would stay here again.
Stayed 1 night in Mar 2025

4/10 Poor

deborah

Disliked: Cleanliness, staff & service, property conditions & facilities

Definitely not 4*

Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return
Stayed 4 nights in Feb 2025

10/10 Excellent

Mia

Stayed 1 night in Feb 2025

10/10 Excellent

oksana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Its very close to the Lake
Stayed 1 night in Jan 2025

10/10 Excellent

Lise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 2 nights in Jan 2025

10/10 Excellent

oksana

Stayed 2 nights in Jan 2025

10/10 Excellent

oksana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, close to main attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Jumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

4/10 Poor

Yaz

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is very dirty. Brown towels and dirty floors. Ther is no safe and nowhere to leave your valuables. Also there is no air conditioning. When I spoke with the reception desk, they said they promise the AC will work....but nothing. I am from Canada and have travelled to SE Asia several times but have never had such a terrible experience for the money. Dirty and Overpriced.
Stayed 1 night in Dec 2024

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10 Excellent

Toby

Stayed 6 nights in Dec 2024