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The West Hotel & Spa

4.0 star property

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Reception
Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes
Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes
Free daily buffet breakfast
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000
  • Hanoi Old Town Night Market
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪2 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

  • 291 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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About this property

The West Hotel & Spa

4-star hotel in Old Quarter
Along with a full-service spa, this smoke-free hotel has a restaurant and concierge services. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.
Some rates at The West Hotel & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The West Hotel & Spa features a full-service spa. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers tour/ticket assistance, concierge services, and laundry facilities. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests.

The West Hotel & Spa is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
The West Hotel & Spa has a restaurant on site.

All inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 130 reviews
Rating 8 - Good. 34 out of 130 reviews
Rating 6 - Okay. 4 out of 130 reviews
Rating 4 - Poor. 5 out of 130 reviews
Rating 2 - Terrible. 3 out of 130 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

deborah

Disliked: Cleanliness, staff & service, property conditions & facilities

Definitely not 4*

Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return
Stayed 4 nights in Feb 2025

10/10 Excellent

Mia

Stayed 1 night in Feb 2025

10/10 Excellent

oksana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Its very close to the Lake
Stayed 1 night in Jan 2025

10/10 Excellent

Lise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 2 nights in Jan 2025

10/10 Excellent

oksana

Stayed 2 nights in Jan 2025

10/10 Excellent

oksana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, close to main attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Jumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

4/10 Poor

Yaz

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is very dirty. Brown towels and dirty floors. Ther is no safe and nowhere to leave your valuables. Also there is no air conditioning. When I spoke with the reception desk, they said they promise the AC will work....but nothing. I am from Canada and have travelled to SE Asia several times but have never had such a terrible experience for the money. Dirty and Overpriced.
Stayed 1 night in Dec 2024

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10 Excellent

Toby

Stayed 6 nights in Dec 2024

8/10 Good

John

Liked: Staff & service
Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
Stayed 1 night in Dec 2024

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were really nice and spoke good English. Breakfast had some nice options as well. However, our room did not have a hot water in the shower. There was a hot water running from the sink faucet, but not in the shower. Staff tried to fix it, but the water would not stay warm for long - it was changing from warm to cold every few seconds and made taking shower almost impossible (unless you enjoy cold one, I don’t)
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not sure where the 4 star qualification comes in

Though the person on the night shift when we checked in was wonderful, nothing else about this hotel merits a 4 star rating. The room was indeed large, but not super clean and lacked amenities (ie: bathrobe, which we had had in every 3 star hotel we stayed at prior). The spa was a joke - it's billed as a "rooftop spa" and it just a room on the top floor. We booked a 45 minute massage and our masseuses arrived 10 minutes late, didn't give us the massage we asked for and then asked us for a tip at the end. I wanted to love this hotel, but it's really not what we expected. Like I said, most of the reception staff were great, but it was otherwise a very lackluster stay. I had high hopes, given the hotel manager reached out soon after booking, which was a nice personal touch. We stayed at a different 3 star hotel in Hanoi prior and that was a much better experience all around.
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación.
Stayed 2 nights in Nov 2024

2/10 Terrible

Esmond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Stayed 1 night in Nov 2024

10/10 Excellent

Liliane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

6/10 Okay

LAN

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

siew kiang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great over all

Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside. Friday to sunday there is a night market just outside the hotel!
Stayed 1 night in Nov 2024

8/10 Good

Maria

Stayed 2 nights in Oct 2024

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but the doors were noisy because you had to slam it because of the alarm.
Stayed 1 night in Oct 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend

10/10 Excellent

yan ki ada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars Butler Service

I was thoroughly impressed with the exceptional service. From the moment I booked, I received a WhatsApp confirmation, ensuring I had a direct line of communication for any issues, especially handy for arranging airport transfers. This real-time communication with a live agent provided great peace of mind. A special thank you to Chloe Ly for her outstanding service and dedication to making our stay memorable. She truly went above and beyond to ensure we had a wonderful experience. The room was impeccably clean, the location incredibly convenient, and the breakfast offered a delightful variety each day. My heartfelt thanks to the entire team for making our stay so enjoyable.
Stayed 4 nights in Oct 2024

4/10 Poor

Quy, Worcestershire

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Would not come back
Stayed 1 night in Sep 2024