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Le Petit Prince Hanoi Hotel & Rooftop Bar

5.0 star property

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Photo gallery for Le Petit Prince Hanoi Hotel & Rooftop Bar

Serves lunch, dinner, and happy hour
Classic Double Room, City View | Premium bedding, minibar, blackout drapes, soundproofing
Reception
Hot stone massages, deep-tissue massages, Swedish massages
Serves lunch, dinner, and happy hour

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Gym

Explore the area

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Classic Double Room, City View

Classic Double Room, City View | City view

Classic Double Room, City View

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window) | Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room (Internal window)

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Classic Double Room (Internal window)

Classic Double Room (Internal window) | Premium bedding, minibar, blackout drapes, soundproofing

Classic Double Room (Internal window)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View | Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Premium bedding, minibar, blackout drapes, soundproofing

Deluxe Triple Room

  • 269 sq ft
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Victor suite room with Balcony

Victor suite room with Balcony | Premium bedding, minibar, blackout drapes, soundproofing

Victor suite room with Balcony

  • 484 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View | Premium bedding, minibar, blackout drapes, soundproofing

Honeymoon Suite, 1 King Bed, Lake View

  • 420 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms, City View

Premium bedding, minibar, blackout drapes, soundproofing

Family Room, Connecting Rooms, City View

  • 538 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 3 Large Twin Beds

View all photos for King Double or Twin room with city view

Premium bedding, minibar, blackout drapes, soundproofing

King Double or Twin room with city view

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Similar properties

Exterior

GRAND HOTEL du LAC Hanoi

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.9 out of 5, Exceptional, (439)
$133 nightly
The price was $261
The price is $133 total
includes taxes & fees
GRAND HOTEL du LAC Hanoi

About this property

Le Petit Prince Hanoi Hotel & Rooftop Bar

5-star Hanoi hotel, connected to a rail/subway station in Old Quarter
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request.
Le Petit Prince Hanoi Hotel & Rooftop Bar offers 99 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch plasma televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include printers, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Victor Luxe Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Le Petit Prince Hanoi Hotel & Rooftop Bar features a full-service spa and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Wired and wireless Internet access is complimentary.

This Beaux Arts hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service.

Le Petit Prince Hanoi Hotel & Rooftop Bar is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM. A complimentary manager's reception is offered on select days.
Victor Rooftop Bar - This rooftop bar specializes in Vietnamese cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Victor restaurant & bar - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Snack bar/deli
  • Tea service

Restaurants on site

  • Victor restaurant & bar
  • Victor Rooftop Bar

Things to do

  • Bicycle tours
  • Books
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Music library
  • TV in common areas

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • On a lake

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Magnifying mirror
  • Wheelchair accessibility
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Built in 2023
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to December 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from September 1 to December 31:
  • Fitness facilities
The property will be renovating from November 21 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 799000.0 per day
Cribs (infant beds) are available for VND 799000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: VND 1777777
  • Valentine's Day (February 14) Gala Dinner per adult: VND 1777777
  • Valentine's Day (February 14) Gala Dinner per child: VND 999999 (up to 9 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 4500000 (one-way), (up to 18 years old)
  • Crib (infant bed) fee: VND 799000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 58585858

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Victor Metropolis Hotel Rooftop Bar
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel
Le Petit Prince Hanoi Hotel & Rooftop Bar Hanoi
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel Hanoi

Le Petit Prince Hanoi Hotel & Rooftop Bar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 609 out of 754 reviews
Rating 8 - Good. 32 out of 754 reviews
Rating 6 - Okay. 41 out of 754 reviews
Rating 4 - Poor. 26 out of 754 reviews
Rating 2 - Terrible. 46 out of 754 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Lovely hotel with cute - polite staffs, nice - clean room, very good location and wonderful rooftop bar. We’re highly recommending.
Stayed 1 night in Jan 2025

6/10 Okay

Kenneth

Traveled with group
It was just OK don’t think it’s a four-star hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location

We stayed with a group of friends and the hotel has an excellent location it’s close to everything. The staff is very kind and helpful. The hotel has a great location close to many restaurants and shops. We will stay there again.
Stayed 1 night in Feb 2025

8/10 Good

David Banda

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Book another hotel

The reception wasn’t very organized. They couldn’t find our reservation with our names. The rooms are on the smaller side and they do not have a window facing the outside, only opened to a thin space that’s inside the building and we can see into the room next door. The insulation was not good, we could hear music from outside and people in the hallway. The water in the shower could not get warm, and the facet on the sink was either really dirty or permanently stained. We asked for a second pillow each and received pillows without linen. There were dirty tissues in the tissue box. Would not recommend this hotel.
Stayed 1 night in Feb 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Granger

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst five star hotel I've ever been to. It felt more like a 2 star hotel. The lobby was really small and there's no gym. There were so many issues with the hotel: The hallway/room smelled moldy and looked old. There were stains on the bed and on the door. When we turned on the AC, a strong smell came out of it. The toilet didn't flush. We called the staff repeatedly and asked if they could fix it. They never showed up until we came downstairs to meet them. We found that the staff was folding napkins the whole time. He tried to fix the toilet by adding water from the bidet. The toilet then worked but the bidet started leaking like crazy. We asked if we could get a refund and was told that's not possible and they would try to repair the bidet for us. We then asked if they could put us in a different room. They said if we didn't like the new room they sent us, we would have to stick with the one on the 9th floor.. Meanwhile, as we were waiting for a new room, a guest came downstairs and said their room on the 8th floor had a clogged sink. The staff gave us another room that was better but then more issues occurred. We woke up to a fire alarm blasting at 7 am and everyone had to get out of their rooms and go downstairs. The staff couldn't figure out how to turn it off and we were stuck down there for some time. The electricity was out and continued to be out for the next three hours. We had to pack and check out in the dark. Imagine carrying a lot of luggage down..
Stayed 3 nights in Feb 2025

2/10 Terrible

Joan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too bad. Don't stay there.

4/10 Poor

james

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not a 5star property, 3 star at best.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family

It's fine.

The location is great. the rooms were small and the bathrooms even smaller. the beds were hard and the pillow (singular) that they give you is terrible. the staff was decently friendly. But really, you stay here for the location.
Stayed 1 night in Dec 2024

6/10 Okay

Teck Heng

Liked: Staff & service
Not worth. The hotel stated it is 6 star? A joke. I reckon be 3 or 3.5 start
Stayed 2 nights in Jan 2025

4/10 Poor

Juan

Traveled with family
Disliked: Staff & service, property conditions & facilities

Trust, book & enjoy all over Vietnam, except here!

I suspect trouble with the Hotel.com algorithm since not only does the Victor Metropolis appears as a five star hotel on their website, but also has many questionable stelar reviews to go with those stars. My biggest problem with this establishment boils down to plain deceit. This is a very well situated 2-3 star/ $60-$80/ night hotel. I would've had no problem with it at all. But instead, here is the blatant deceit: claiming 5 stars it charged me $400/ night. Among many other disturbing pearls they surprised me with an extra charge for their pricey and obligatory (!) New Year's Dinner Celebration and a 3% surcharge for credit card payment. After having a magnificent time on our family vacation in Vietnam and spending much less at every 5 star hotel we went (kindest people, amazing customer service, over the top facilities), we were very disappointed to land at this establishment. It was painfully understaffed, with a sadly austere buffet breakfast, one single tiny, beat-up,and overcrowded elevator, a WiFi connection that worked only sometimes and a bunch of never ending details constantly pointing to the fact that this is a "pig with make-up" type C hotel playing a deceiving on-line roll, fishing for unsuspecting tourists! (fire-place?, no!, sound-proof?, no!, gym?, "temporarily" closed?). I'm ashamed to admit that I stayed here. But I feel it is my duty to tell you: Don't skip the country (you would regret it) but be sure to skip the Victor Metropolis Hotel.
Stayed 4 nights in Dec 2024

4/10 Poor

Amber

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stay elsewhere!

Stayed 4 nights in Dec 2024

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Kim-Trang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 3 nights in Jan 2025

2/10 Terrible

Kim-Trang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 1 night in Jan 2025

2/10 Terrible

Kim-Trang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 1 night in Dec 2024

4/10 Poor

ATHANASIOS

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location, poor cleaning. Early in the morning there was no hot water for shower. We were upgraded but on the last day asked to change room because they had done some mistake obviously. We refused to get into that.
Stayed 4 nights in Jan 2025

2/10 Terrible

Cristina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS PLACE TRAVELLERS!!!! We arrived in Hanoi on the 30th of December and when we wanted to check in, we were asked by the receptionist to pay extra $120 for the NYE dinner which we refused to do so and she kept saying it is mandatory and we need to pay and she started shouting at us and being extremely rude. We attended the dinner on the NYE which it was supposed to be a 5 course dinner but we only got 4 and it was TERRIBLE, we had to leave to find a place to eat. They are also advertising the rooms with gym but there’s no gym and one receptionist said they closed it and another one said it’s in renovations. When we checked out, we had a list of complaint to mention and the receptionist was listening to us and once the phone rang, her manager told her to pick up the phone whilst we were standing there and explain y our frustrations, he then became extremely rude and told us to get out. We’ve never experienced anything like this before and we both travelled quite a bit around the world but this is definitely the worst place we’ve stayed in. The only positive fact about this hotel is the location. Please save your money and stay else where, there are many other hotels around here.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jinran

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fake! SCAM! Disgusting!

Scammer, fake, disgusting, not a real hotel! Hotels.com has not taken down after many people has reported this including us, through phone calls and messages. Typical open and shut scam. We paid 500USD per night after the scamming extra hidden fees! Twice as much as a real 5 star at intercontinental which we moved to half way through the unbearable stay. Zero control by Hotels.com other than ‘we will contact the fake hotel’. Fake photos of a gym that doesn’t exist!
Raw food served
Fake menu of a Christmas dinner that looks nothing like what is served
Robe from another hotel
Kids can fall off windows
Stayed 5 nights in Dec 2024

4/10 Poor

Paul

Traveled with family
Disliked: Staff & service
Staff was uncooperative handling reservation issues!
Stayed 3 nights in Dec 2024

2/10 Terrible

Tricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TRAVELERS BEWARE!!!!

TRAVELERS BEWARE!!! This hotel is not exactly how it was advertised, nothing like the pictures. The rooms are disguising and dirty. Flies were all over breakfast; down to the breads, food, etc. I upgrade my room to upper floor with balcony; Even the balcony is filthy, seems like no one dust nor sweep. The front desk girl hustles and chargers everything even tho I already paid through Hotels.com. DON’T RECOMMEND this place to anyone except if you want the convenience of location and don’t mind the dust and insects in your food. The food is NOT great, just eat outside hotel is your best bet. The hallway appears to be a storage for the housekeeper. Towels, cleaning products all over the tiny hallway. You cannot seem to move with the tiny walking space. If you like living in a hostel environment, this is the hotel for that. NOTHING LUXURIOUS about this hotel. DON’T recommend staying here for the money. There’s so many hotel better than this old, dirty hotel. By the time you check out, the front desk girl (host) will charge you for everything, down to the key cards. What hotel chargers for key cards?!?! Please book elsewhere.
Stayed 1 night in Dec 2024

2/10 Terrible

Tricia

Stayed 1 night in Dec 2024

6/10 Okay

Janie

The room smelt and we asked to move. A little long winded but we got there in the end!
Stayed 1 night in Dec 2024

2/10 Terrible

Tameron

Stayed 3 nights in Dec 2024