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Victor Metropolis Hotel & Rooftop Bar

5.0 star property

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Photo gallery for Victor Metropolis Hotel & Rooftop Bar

Serves lunch, dinner, and happy hour
Hot stone massages, deep-tissue massages, Swedish massages
Exterior
Serves lunch, dinner, and happy hour
Classic Double Room, City View | Premium bedding, minibar, blackout drapes, soundproofing

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000
  • Hang Gai Street
    ‪1 min walk‬
  • Hoan Kiem Lake Weekend Walking Street
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

View all photos for Classic Double Room, City View

Classic Double Room, City View | Premium bedding, minibar, blackout drapes, soundproofing

Classic Double Room, City View

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window) | Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room (Internal window)

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Classic Double Room (Internal window)

Classic Double Room (Internal window) | Premium bedding, minibar, blackout drapes, soundproofing

Classic Double Room (Internal window)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View | Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Premium bedding, minibar, blackout drapes, soundproofing

Deluxe Triple Room

  • 269 sq ft
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Victor suite room with Balcony

Victor suite room with Balcony | Premium bedding, minibar, blackout drapes, soundproofing

Victor suite room with Balcony

  • 484 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View | Premium bedding, minibar, blackout drapes, soundproofing

Honeymoon Suite, 1 King Bed, Lake View

  • 420 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms, City View

Premium bedding, minibar, blackout drapes, soundproofing

Family Room, Connecting Rooms, City View

  • 538 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 3 Large Twin Beds

View all photos for King Double or Twin room with city view

Premium bedding, minibar, blackout drapes, soundproofing

King Double or Twin room with city view

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About this property

Victor Metropolis Hotel & Rooftop Bar

5-star Hanoi hotel, connected to a rail/subway station in Old Quarter
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request.
Victor Metropolis Hotel & Rooftop Bar offers 99 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch plasma televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include printers, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Victor Luxe Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Victor Metropolis Hotel & Rooftop Bar features a full-service spa and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Wired and wireless Internet access is complimentary.

This Beaux Arts hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service.

Victor Metropolis Hotel & Rooftop Bar is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM. A complimentary manager's reception is offered on select days.
Victor Rooftop Bar - This rooftop bar specializes in Vietnamese cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Victor restaurant & bar - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Snack bar/deli
  • Tea service

Restaurants on site

  • Victor restaurant & bar
  • Victor Rooftop Bar

Things to do

  • Bicycle tours
  • Books
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Music library
  • TV in common areas

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • On a lake

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Magnifying mirror
  • Wheelchair accessibility
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Built in 2023
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to May 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from September 1 to December 31:
  • Fitness facilities
The property will be renovating from November 21 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 799000.0 per day
Cribs (infant beds) are available for VND 799000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1777777
  • Valentine's Day (14 February) Gala Dinner per adult: VND 1777777
  • Valentine's Day (14 February) Gala Dinner per child: VND 999999 (up to 9 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 4500000 (one-way), (up to 18 years old)
  • Crib (infant bed) fee: VND 799000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
Property Registration Number 58585858

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Victor Metropolis Hotel & Rooftop Bar Hotel
Victor Metropolis Hotel & Rooftop Bar Hanoi
Victor Metropolis Hotel & Rooftop Bar Hotel Hanoi

Victor Metropolis Hotel & Rooftop Bar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 495 out of 596 reviews
Rating 8 - Good. 21 out of 596 reviews
Rating 6 - Okay. 29 out of 596 reviews
Rating 4 - Poor. 16 out of 596 reviews
Rating 2 - Terrible. 35 out of 596 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Nov 2024

8/10 Good

Eric

Liked: Staff & service, amenities, property conditions & facilities
I liked my stay overall. The staff was always nice and helpful. The bath tub is tiny for me (6 ft tall). Also the shower controls don't work well. Water barely comes out the shower. The faucet part doesn't aim into the tub. Also the drain didn't work properly. I felt the bathroom could be cleaner as well. I didnt use the restaurant, spa or roof bar.
Stayed 4 nights in Nov 2024

8/10 Good

GUILLERMO, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are too small. Shower acces is very difficult. Breakfast is good
Stayed 1 night in Nov 2024

4/10 Poor

Andrea

Disliked: Staff & service, property conditions & facilities
Put in a room with very strong paint fumes.Complained moved to another room.Things nissing.2 out of 3 breakfasts terrible with no clean plates cutlery fruit coffee water .This occured ad large groups had been at breakfast prior to us.Asked for pan cakes refused to make them then agreed but took 20 mins to arrive.
Stayed 3 nights in Nov 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok

6/10 Okay

Hugh L.

Liked: Cleanliness, staff & service
Started off poorly as the car did not arrive to pick me up at the airport as agreed. On arrival at the hotel they seemed to have no idea I was arriving. Construction underway on the 4th floor was a surprise. No wifi in the room made for a difficult start. Breakfast was good though. And the room itself was as expected.
Stayed 1 night in Nov 2024

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful, completely not what the photos suggested, massively misleading and absolute rip off. There was no gym even though it was advertised. We heard other people complaining as well as us. I feel sorry for the staff who have to listen to people’s complaints. The management is poor and they should be more considerate to their staff
Stayed 2 nights in Nov 2024

8/10 Good

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern bathroom- great! Room very clean. Amazing location. Breakfast very good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Don Murry, Pittsburgh

Stayed 5 nights in Sep 2024

2/10 Terrible

Shawn

Disliked: Amenities
I was booked for 5 nights based solely on the pics of a pretty nice looking gym facility. When I arrived I asked what floor the gym was on, which confused the staff because there is in fact NO GYM. Expedia tried to get the hotel to issue a refund based on their fraudulent listing, however the manager denied the request. Expedia took steps to make me whole, but it was a process that took far too long and went through several departments. Bottom line, as long as you aren’t worried about the gym the place is fine. I just hate being misled and then treated poorly for calling it out.
Stayed 5 nights in Oct 2024

2/10 Terrible

hiep

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
bẩn thỉu, quản lý kém.

6/10 Okay

Jefferey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely NOT a 5 star or luxury property.
The hotel is located in a nice area, with EXTREMELY kind and accommodating staff but definitely not as advertised online. There is no gym, the propriety is old and run down and not clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2024

8/10 Good

Lisa

Stayed 1 night in Sep 2024

6/10 Okay

cyndi

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel has no gym at all Pricey laundry service Nothing like described or pictured on line False advertisement Staff was helpful and friendly Convenient location Hotel itself need. A lot of updating This hotel in 3 stars category not 5
Stayed 3 nights in Oct 2024

6/10 Okay

Hoa

Traveled with family
Liked: Staff & service
Good and bad
Good location to explore Hanoi old town. Service was great, specially Ly anh Ha. But rooms are not good as advertised, the shower does not have curtains, so the water will be all over the bathroom. We also bought the tour with the hotel tour agent. She said the price we paid cover all the tickets and services on the tour but during the tour we’ve asked to paid 200k vnd more, kind of disappointed to the hotel tour agent.
Stayed 5 nights in Oct 2024

10/10 Excellent

Hiarin

Liked: Cleanliness, staff & service, property conditions & facilities
It's very near to the city center. The staff are nice. Our room is surprisingly more spacious than expected. We love it and decided to extend our stay.
Stayed 1 night in Oct 2024

2/10 Terrible

Khaled

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is over rated and I found it within the average, small rooms, no lobby, little restaurant, no parking area and no swimming pool. Also, I send messages to the hotel but no one is responding back till I checked out
Stayed 2 nights in Oct 2024

8/10 Good

Naveena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel in the Old Quarter within close proximity to tailors-shoe shops/ counterfeit merchandise shopping/ restaurants/ spas etc. Great staff who were super helpful. Arranged taxi pick up from Airport ( USD 18-20). They stored our bags for which we were wry grateful for. Especially if you are staying here check out King Roti for some amazing flavour filled buns!
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and location
Amazing hotel and central to everything we wanted to see and do whilst in Hanoi
Stayed 4 nights in Sep 2024

10/10 Excellent

Naveena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in the Old Quarter of Hanoi. Very helpful staff especially Ruby at the front desk. Reasonable breakfast option. Room was comfortable though the 2 double beds were off different comfort levels
Stayed 1 night in Oct 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Minutes walk to coffee places, restaurants and shopping. Hotel is facing the main road but the room was quiet allowing for a good night's rest. Bathroom however needs improvement especially no shower curtain so the bathroom gets totally wet each time someone takes a shower. Staff were very helpful with enquires and all were quite fluent in English.
Stayed 1 night in Sep 2024