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Western Hanoi Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Western Hanoi Hotel

Outdoor wedding area
Studio Suite | View from room
Lobby
Property amenity
Executive Room | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Lane No.75 Tran Thai Tong Street, Cau Giay District, Hanoi, 10000
  • Indochina Plaza Ha Noi
    ‪14 min walk‬
  • Vietnam Museum of Ethnology
    ‪18 min walk‬
  • Museum of Ethnology
    ‪19 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Superior Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Deluxe Room

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Executive Room

  • 376 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio Suite

Studio Suite | View from room

Studio Suite

  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Western Hanoi Hotel

3.5-star hotel in Cau Giay
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, spa services, and a business center.
Western Hanoi Hotel offers 60 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 3.5-star property consist of a 24-hour business center, a meeting room, and limo/town car service.

Public areas are equipped with complimentary wired and wireless Internet access. This Hanoi hotel also offers spa services, a terrace, and barbecue grills. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Western Hanoi Hotel has designated areas for smoking.

Onsite venue - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • 10 floors
  • 2 buildings
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 350000 per night
Cribs (infant beds) are available for USD 350000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one way)
  • Crib (infant bed) fee: USD 350000.0 per night
  • Rollaway bed fee: USD 350000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Property is also known as

Western Hanoi Hotel
Western Hanoi
Western Hanoi Hotel Hotel
Western Hanoi Hotel Hanoi
Western Hanoi Hotel Hotel Hanoi

Western Hanoi Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 64 reviews
Rating 8 - Good. 27 out of 64 reviews
Rating 6 - Okay. 19 out of 64 reviews
Rating 4 - Poor. 6 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The aircond in the room leaking
Stayed 5 nights in Mar 2019

8/10 Good

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For business ok
Good surrounding with local food.
Stayed 1 night in Jan 2019

8/10 Good

Melvin John

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Recommended
Western Hanoi Hotel is a very nice hotel with great location, comfort, and value for money. A major drawback is just the cleanliness of the property which can be associated with the on-going construction nearby. Overall, the hotel is recommended for your stay in Hanoi.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Mei Jia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall ok
Internet connection is good, and pretty stable. However I don't really feel comfortable with the interior of room. For my very first night, the air conditioner was spoilt and shower room flooded. Requested a change and was given a new room the next day. Good service. However, doesn't feel comfortable with it.

6/10 Okay

Verified traveler

6/10 Okay

Verified traveler

Liked: Staff & service
Not a top market hotel but good enough
The rooms were big compared to ones in Hanoi City, a lot smaller. the food wasn't flash but the staff were very friendly and nice.

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Great Staff but Poor Location
The staff were wonderfully helpful. But the surrounding area had nowhere of interest. It was 10 kilometres from the Old Quarter with construction work and roadworks nearby. Even the nearest supermarket was five minutes by taxi.

6/10 Okay

Pmak, Hong Kong

So so
There are room for improvement. I could hear what my neighbors talk during the night. Advise to install shower curtain

6/10 Okay

Pmak, Hong Kong

Liked: Property conditions & facilities
Disliked: Staff & service
Not very satisfying
No soap, strong smoke scent even for non smoking room, hot water takes 5 minutes

2/10 Terrible

Andrew, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad hotel, please avoid
This hotel is lacking in character, facilities and service. We recommend that you go elsewhere. Firstly, our "Executive suite" room wasn't really a suite, it was actually a medium-sized bedroom with a separate bathroom. It's layout was poor without a convenient place for putting on make-up except the bathroom sink and no convenient place for working. The pressure of the shower was extremely variable with the associated extremes of hot and cold water temperature and also had poor drainage leading to lots of water being left over the bathroom floor. The service was also poor, an item of clothing was stolen from us during our stay and the staff who dealt with our complaint didn't want to reimburse us, claimed it was our fault and ultimately hadn't been given any authority to fix problems. The manager who we asked to speak to never turned up and was always non-contactable when the front-desk staff tried to reach them. The facilities at the hotel are poor. My brother had problems with the laundry service not returning his clothing on time. There's no hotel bar to relax in and the evening food service superficially has a good selection, but when we ordered actually had a much smaller selection of available meals.

10/10 Excellent

??

Stayed 3 nights in Sep 2024

10/10 Excellent

TATSUHIKO

Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
エアコンの効きが悪く、暑かった。
Stayed 3 nights in Jul 2024

8/10 Good

Tsubasa

Stayed 3 nights in Jun 2024

10/10 Excellent

Jaesung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

CHO

Stayed 1 night in Oct 2023

6/10 Okay

JUNICHI

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
モーニングを食べたが、 テーブルに虫がたくさんいた！ ホテルに着いた時フロントに誰もおらず、 音を立てても誰もこなく、 20分待ってたら ようやくホテルのスタッフが来た。
Stayed 3 nights in Oct 2023

8/10 Good

Hiraku

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルは良かった。特に朝食が美味しかった。
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつも宿泊するホテルが満室でしたので、スグ側にある こちらを予約しました。普段はお向いのホテルなのですが、最上階にレストランがイルミに気になっていたので丁度よかったです。バーとレストランは少し今どきな感じ。夜はイルミが可愛いです。食事は朝食ビュッフェでした。美味しいですよ。お部屋も広くて綺麗です。ただ お部屋によって 窓がほとんどない部屋もありました。
Stayed 3 nights in Nov 2019

8/10 Good

JAEGOAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Kyungju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
예약을 지키지 않는 사기(?) 수법
예약된 슈피리어 룸이 아닌 일반 룸으로 배정한 것부터 사기(?) 당한 느낌.
Stayed 3 nights in Sep 2019

4/10 Poor

SANG MIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
딱 그가격
침구가 깨끗하지 않고 눅눅한 냄새가 났습니다.
Stayed 2 nights in Aug 2019

10/10 Excellent

SANG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 직원들이 친절합니다. All employees are kind.
5번째 이용했어요 . 하노이에 갈때마다 이용했는데 모든 직원들이 친절하게 잘 대해 주셨어요. 미딩송다 한인타운과는 택시로10분 미만입니다. It's the fifth time I've used it. I used it every time I went to Hanoi. All the employees were kind to me. It's less than 10 minutes' taxi ride to Miding Songda Korean Town.
Stayed 1 night in Jul 2019