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Crowne Plaza Harbin Songbei by IHG

4.5 star property

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Photo gallery for Crowne Plaza Harbin Songbei by IHG

Exterior
Exterior
View from property
Premium bedding, in-room safe, desk, iron/ironing board
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Parking included
  • Gym
  • Housekeeping

Explore the area

Map
No. 233 Feng Yuan Street, Song Bei District, Harbin, 150028
  • Harbin Ice and Snow World
    ‪8 min drive‬
  • Zhongyang Street
    ‪13 min drive‬
  • Harbin Exhibition Hall of Arts and Crafts of Ice and Snow
    ‪13 min drive‬
  • Harbin (HRB-Taiping Intl.)
    ‪37 min drive‬

Room options

View all photos for Premium Room, Club Lounge Access (Business Lounge Access)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, Club Lounge Access (Business Lounge Access)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 2 Twin Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Club Lounge Access (Lounge Access)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Twin Beds, Club Lounge Access (Lounge Access)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Non Smoking, Club Lounge Access (Lounge Access)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Twin Beds, Non Smoking, Club Lounge Access (Lounge Access)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Harbin Songbei by IHG

4.5-star Harbin hotel, connected to a shopping center in Song Bei
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and a 24-hour front desk.
Crowne Plaza Harbin Songbei by IHG offers 415 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Harbin Songbei by IHG features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center and meeting rooms. This luxury hotel also offers express check-in, room service (during limited hours), and a front-desk safe. Complimentary self parking is available on site.

Crowne Plaza Harbin Songbei by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM.
Crowne Plaza Harbin Songbei by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 158 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Harbin Songbei Hotel
Crowne Plaza Harbin Songbei
Crowne Plaza Harbin Songbei
Crowne Plaza Harbin Songbei by IHG Hotel
Crowne Plaza Harbin Songbei an IHG Hotel
Crowne Plaza Harbin Songbei by IHG Harbin
Crowne Plaza Harbin Songbei by IHG Hotel Harbin

Crowne Plaza Harbin Songbei by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 32 reviews
Rating 8 - Good. 11 out of 32 reviews
Rating 6 - Okay. 4 out of 32 reviews
Rating 4 - Poor. 1 out of 32 reviews
Rating 2 - Terrible. 6 out of 32 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sam

Stayed 2 nights in Jan 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

2/10 Terrible

Yiming

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not clean at all. Water tap is broken. It is not worth the price
Stayed 3 nights in Sep 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location on Map is Misleading!

The Hotels.com map showed this hotel on Songbei Blvd just north across the river from the Snow and Ice Festival. This is false. The hotel is several kilometers to the northwest of that location and not at all convenient to the festival grounds. Otherwise, the hotel facility is good, and the staff was responsive to my requests (even with my limited Mandarin).
Stayed 2 nights in Dec 2022

8/10 Good

Damon Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel at Harbin

Very nice and comfy hotel, and helpful for my desk staff.
Stayed 1 night in Jul 2021

8/10 Good

Yen Lyn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but service can be improved

Service is quite slow because they were short staffed. But considering the peak festive season they should have planned for more as the hotel was fully booked. Ordered for extra blankets and pillows but didn’t come though we waited till mid night. So we had to ask them to make sure they deliver it the next day as the room was quite cold though we have adjusted it to the max. In room dining was slow as well and had missing and wrong items brought. We had to tell them that there were missing items from the set and was eventually reluctantly topped up.
Stayed 4 nights in Dec 2019

8/10 Good

Lee Woei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relatively fine but need to improve catering staff

Everything is pretty Ok except some of the rooms tend to be lingering cigarette smells even though I had requested smoke free rooms.
Stayed 2 nights in Dec 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very nice and helpful staff.
Stayed 1 night in Feb 2019

10/10 Excellent

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ENtirely Satisfactory Stay

Despite poor reviews by others we found the hotel to be entirely satisfactory in all respects. We had a suite on the 22nd floor which was very comfortable. The service in the Club Lounge was excellent and the dinner and breakfast buffets were pretty good. Main drawback is that the hotel is some distance from the main attractions of Harbin but taxis are cheap and readily available.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Minibar locked , basic amenitiesx not up to 5 star IHG standards
Stayed 5 nights in Jan 2019

10/10 Excellent

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crowne Plaza Harbin

overall really good, although i dont get why they dont have creamy in the room and expected me to pay for milk. I wanted to make some tea and coffee in the room but ended up not having any.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Choose a neighboring hotel.

Air conditioning broken in the hotel for the duration of my stay. Staff lied about it for the whole time until admitting it was broken in the whole hotel on my last night. Gym equipment limited, and in poor condition considering the age of the hotel. Sauna doesn't work and whole change room smells like fermented urine. Breakfast poorly cooked and left me feeling sick all day. There are 10 other hotels in this neighbourhood and I cant imagine any being worse. I wont be returning and others should think twice about staying at this property. Oh ya, staff also refused to honour my IHG Ambassador status as they said they were not associated with the chain. What kind of Crowne Plaza is this??
Stayed 3 nights in Sep 2018

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Hot and no air conditioning

Check-in was easy. The several of the front desk staff were fluent in English. The room was nicely appointed. The bed was comfortable. However, the air conditioning was not working. The room was 25C when I arrived and within an hour, it had risen to 27C. I complained about it twice and after an hour, a technician came and poked the vent with a screw driver. He gave me a big smile and thumbs up, then left. After an hour, the temperature was still at 27. I complained a third time before I went out for dinner. When I returned late, I found that nothing had been done. I waited until morning and complained once more. The front desk staff tried changing rooms (finally), but the air conditioning in the new room also did not work. A technician came to the room and explained that it was set between 22 and 24C. So, according to him, everything was working fine, and he refused to do anything. This was odd since my first room was at 27 and this second room was at 25. At this point, I asked for my reservation to be cancelled and my money to be returned. The services that I had paid for were not being provided. Another guest spoke to me and said that the air conditioning in this hotel is very poor.
Stayed 4 nights in Aug 2018

8/10 Good

Sam, NC

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel only has two twin bed or one king back there is no topper and twin bed for family it was not convenience
Stayed 5 nights in May 2018

8/10 Good

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, with great staff!

On a whole the hotel was great, with very helpful staff. We only had one issue in that we were unable to change the air conditioning in the room, which meant that it was very hot throughout the night!
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Front Desk Service Leaves Much to Be Desired

Check in service was horrible. The Front Desk staff could not be bothered to check-in guests and claimed she was busy with other paperwork when there was clearly a queue building up behind the front desk. (Behind me were 2 to 3 others). I waited for at least 20 minutes after a 6 hour long flight before I was attended to. Apart from that the hotel was new and in good condition. Stayed there one night in the last week of December 2017. A service robot brought the additional amenities and water when I called for some, which was pretty cool. If check-in can be done by the service robot, I am sure the service would improve dramatically. The location was somehow close to Harbin Ice and Snow world but still you would need to be take a car (about 20 mins drive). It is about 400 meters away from Wanda indoor ski slope and Wanda mall but it is not connected so you would need to walk outdoors which in winter can be pretty cold and windy (minus 20 degrees in the night without windchill) Rooms were well appointed, shower was as your would expect from a 5 star hotel. Downsides: The heating was far too hot. It was 27 degrees in the room and the temperature could not be adjusted. The soundproof was terrible and you can hear a couple fighting next door or out in the corridor.
Stayed 1 night in Dec 2017

10/10 Excellent

Ki ho

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店附近叫车不方便
Stayed 2 nights in Dec 2024

8/10 Good

RYOTA

Liked: Cleanliness, staff & service, property conditions & facilities
主要エリアからは離れますが、清潔で良かったです
Stayed 3 nights in Oct 2024

10/10 Excellent

YUWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです
Stayed 3 nights in Jun 2024

2/10 Terrible

noboru

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Waleed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ضعيف

الاقامه لم تكن مريحه التكييف حار الغرفتان بها غبار الإفطار اختيارات قليله لغتهم الانجليزيه ضعيفه الغرف صغيره
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and facilities. Will come back again.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018