2/10 Terrible
Jeanette
Apr 15, 2025
I called on Saturday morning to cancel my Saturday reservation, if possible, because of a last-minute change of plans. I was told that I could not do that but that the front desk manager would try her best to get me a refund and she would talk to the general manager on Monday. And she would call me back. I never received a phone call Monday, and had to call back Tuesday morning, only for the GM to tell me that even if he refunded me, Expedia probably would not. I inquired about a possible credit for future use and was also told that was not a possibility. I will make sure not to book with this company again. Highly recommend you don’t book them through Expedia either, as it will become Expedia that’s the problem if a last minute change/problem arises.
Both the front desk manager and general manager were polite. I’ve learned my lesson though. The recommendation is that you book directly through them every time. Don’t use a third-party site.
Strangely enough, I had the same experience with Hilton and they were able to accommodate a refund. I guess it depends on the hotel chain and how much they want to do to ensure guests return to their hotel for future bookings.
Jeanette
Stayed 1 night in Apr 2025