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Classic Lodges The Old Swan Hotel

3.5 star property

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Photo gallery for Classic Lodges The Old Swan Hotel

Exterior
Property amenity
Bar (on property)
Exterior
Gazebo

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar

Explore the area

Map
Swan Road, Harrogate, England, HG1 2SR
  • Turkish Baths and Health Spa
    ‪3 min walk‬
  • Harrogate Convention Centre
    ‪6 min walk‬
  • RHS Garden Harlow Carr
    ‪4 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪23 min drive‬

Room options

Executive Double Room

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Twin Bed

View all photos for Single Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Single Room

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Suite

Superior Suite | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Suite

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Queen Bed

Executive Double or Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • 2572 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Executive Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Double Room

8.0 out of 10
Very good
(22 reviews)
  • 1937 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double or Twin Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Classic Double or Twin Room

8.4 out of 10
Very good
(15 reviews)
  • 1937 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Property amenity

Crown Hotel Harrogate

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.2 out of 5, Very Good, (1006)
$86 nightly
The price is $86 total
includes taxes & fees
Crown Hotel Harrogate

About this property

Classic Lodges The Old Swan Hotel

Hotel in Harrogate City Centre
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 24-hour room service, dry cleaning, and a 24-hour front desk.
Classic Lodges The Old Swan Hotel offers 136 accommodations with hair dryers and irons/ironing boards. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a library, a terrace, and barbecue grills. Parking is available onsite for a surcharge.

Classic Lodges The Old Swan Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Wedgwood Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 9:00 AM for a fee: GBP 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Wedgwood Restaurant

Things to do

  • Library

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.95 per person
  • Self parking fee: GBP 12.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Old Swan Hotel Harrogate
Old Swan Hotel
Old Swan Harrogate
Old Swan
Classic Lodges Old Swan Hotel Harrogate
Classic Lodges Old Swan Hotel
Classic Lodges Old Swan Harrogate
Classic Lodges Old Swan
Classic Lodges The Old Swan
Classic Lodges The Old Swan Hotel Hotel
Classic Lodges The Old Swan Hotel Harrogate
Classic Lodges The Old Swan Hotel Hotel Harrogate

Classic Lodges The Old Swan Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 373 out of 980 reviews
Rating 8 - Good. 353 out of 980 reviews
Rating 6 - Okay. 163 out of 980 reviews
Rating 4 - Poor. 60 out of 980 reviews
Rating 2 - Terrible. 31 out of 980 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Alan Edward

Liked: Cleanliness
Disliked: Staff & service, room comfort

beware room149 is not fit for purpose

we arrived about 8pm and was allocated a very small and noisy room - next to the hall fire doors which banged closed all evening/night and near the boiler which hummed very loudly all evening and during the night. there was only one chair in the room or no soap dispenser over the bath/shower so did not shower that night. the next morning we found the only soap dispenser empty. so we phoned reception and asked for some soap. this was at 7am and was told housekeeping did not start until 8.30 am. they had no soap in reception. so we asked to be moved to another room so we could have a shower. the receptionist at first said that there was no other room available - hotel was fully booked. she then rang back and said there had been a no show. so we had to pack up and move to the new room which was luckily on the same floor. the new room was lovely. it had 2 chairs! was much bigger than the one we had just left, separate shower and bath and full soap dispensers. we went down to breakfast to be ignored by the waitress - we had to ask for coffee. that was the last straw. so we decided to make a complaint. we spoke to housekeeping as them manager was not available. we told them we were very disappointed with our stay at the hotel. they were very supportive and said they would report back to the manager. we asked for the manager to phone us to discuss this matter. this was two weeks ago. no one has phoned us to discuss our complaint, hence this feedback. 4* stay?
Stayed 1 night in Mar 2025

8/10 Good

Kathryn

Stayed 2 nights in Mar 2025

6/10 Okay

Homera

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the hotel was good in its way but although they allow dogs you are ostracized for having one.They dispatch you to the corner of the bar to eat and they promptly forget you are there. I thought the hotel was not particularly welcoming. The first night we were there, we ate dinner at the hotel ( corner of the bar again), the price of a burger and a small portion of meat was extremely high. The presentation of the menu itself not what you expect from a decent hotel. Two tatty A4 paper stapled together was not my idea of a good presentation. All these little details are what makes a hotel exceptional and the Old Swan was not.
Stayed 2 nights in Mar 2025

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities, room comfort

Don’t pay twice.

On check in arrival we were asked to pay for our room again ( already paid online ) to which I doubted myself and actually approved the second payment but then doubled checked my booking. Our room was small & the bed was awful , I know this is an old building but there was around 3” of crossfall on our room and felt like we were in the funhouse at Blackpool. Breakfast was nice and that’s about it.
Stayed 1 night in Mar 2025

6/10 Okay

faye

Disliked: Room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Doreen

Business traveler
Liked: Cleanliness, staff & service
Rather past its sell by date, dated decor & furniture Breakfast very good & staff helpful enough
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old world elegance
Stayed 2 nights in Mar 2025

8/10 Good

Des

Stayed 1 night in Mar 2025

6/10 Okay

Geoffrey

Traveled with partner
My wife and I are 80 . Wife has a spinal injury so the ability to dine where we stay is vital. Booked dinner for 6-30 online at same time as online check in. Upon arrival was told dining was full. No thought given to informing us beforehand. Bad manners which means we will never return.
Stayed 1 night in Mar 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
The historical building. The timeless quality. Helpful staff. Good breakfast. Comfortable bedroom. Look forward to coming back.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Mar 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Iola

Traveled with group
Disliked: Property conditions & facilities
Lovely location. Young staff in restaurant attentive and friendly. Good breakfast. Hotel itself very dated. Needs a complete upgrade. Noisy pipes. Cold bedroom. Price paid does not reflect this.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Stephen

£12 parking

£12 for parking which was a surprise as I chose this hotel for parking thinking it was part of the hotel and therefore free
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort

Dated

Looking it's age
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cosy. Staff very friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Karla Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Good service.
Stayed 2 nights in Feb 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable clean hotel polite staff close to the centre
Stayed 1 night in Feb 2025

6/10 Okay

Mrs C Silmon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were lovely but the room had issues for us. The heating was pumping out with no means of turning it down, it was daft to have to unplug the TV in order to use the plug & boil a kettle! No plugs near our beds to charge phones.
Stayed 2 nights in Feb 2025

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort

Great price, good location

Abit of noise outside room being near lift , but room was enormous, building looks amazing , breakfast was okay , very good for price and in a good location , only downfall is having to pay to use there own car park and it’s a bit of a walk
Stayed 1 night in Feb 2025

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful welcoming staff and pleasant atmosphere. A lovely place to stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Su

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 1 night in Feb 2025