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Best Western Hartford Hotel & Suites

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Hartford Hotel & Suites

Lobby sitting area
Reception
Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, laptop workspace
Exterior
Premium bedding, pillowtop beds, in-room safe, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
185 Brainard Rd, Hartford, CT, 06114
  • Webster Theater
    ‪4 min drive‬
  • Hartford Hospital
    ‪4 min drive‬
  • Trinity College
    ‪4 min drive‬
  • Hartford, CT (HFD-Hartford - Brainard)
    ‪2 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Best Western Hartford Hotel & Suites

Hotel in South Meadows
A fitness center, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Best Western Hartford Hotel & Suites offers 129 accommodations with safes and coffee/tea makers. Accommodations are furnished with king sofa beds and day beds. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels and first-run movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Best Western Hartford Hotel & Suites features a fitness center and a seasonal outdoor pool. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 920 square feet (85 square meters) include conference space. This Hartford hotel also offers a terrace, barbecue grills, and a vending machine. Complimentary self parking is available on site.

Best Western Hartford Hotel & Suites has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 920 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to May 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Holiday Inn Express Convention Center Hotel Hartford Area
Holiday Inn Express Hartford Convention Center Area
Best Western Hartford Hotel
Best Western Hartford
Holiday Inn Hartford
Holiday Inn Express Hotel Hartford
Hartford & Suites Hartford
Best Western Hartford Hotel & Suites Hotel
Best Western Hartford Hotel & Suites Hartford
Best Western Hartford Hotel & Suites Hotel Hartford

Best Western Hartford Hotel & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 412 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 158 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 81 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, run down, definitely not worth the money….
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in early. The breakfast Was good. They rooms were clean so was the rest of the property. I had no complaints.
Stayed 1 night in Oct 2024

6/10 Okay

richard

Business traveler
Liked: Staff & service
F e fir a stop over
Just a stop over for me & a friend. Rooms are dated but it was cheap & clean. Shower was good & bed was very comfortable. Didn't have breakfast as we left at 5.30am.
Stayed 1 night in Oct 2024

2/10 Terrible

Scott

Had reservation hotel didn't honor it. Expedia had to book me at another hotel.
Stayed 1 night in Oct 2024

8/10 Good

KIMBERLY

Stayed 1 night in Oct 2024

4/10 Poor

Amyn

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel was in an industrial area, but close to highways, making it easy to get around. However, there was a strong sulfur or sewage-like smell outside the hotel that was horrible.
Stayed 1 night in Oct 2024

6/10 Okay

Donna

Traveled with family
Liked: Staff & service
Not well kept Needs updating and a thorough cleaning Walls and light switches dirty Missing lightbulbs etc
Stayed 1 night in Oct 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Sanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very good
Stayed 1 night in Oct 2024

6/10 Okay

Barbara A

Liked: Staff & service
Bathrooms not great shape
Stayed 1 night in Oct 2024

8/10 Good

Valiyar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Better luck next time
Missing shampoo. Bed was uncomfortable. You could hear the neighbors alarm and voices. Toilet seat would not close. Noisy heater unit.
Stayed 1 night in Oct 2024

8/10 Good

Curtis

Clean room. Clean bed. Bathroom shower is aggravating but other than that, good experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Nathalie

Stayed 1 night in Oct 2024

8/10 Good

Mavis

Liked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great!!!
Stayed 2 nights in Oct 2024

6/10 Okay

Rosa

Traveled with partner
Disliked: Staff & service
Hotel was out of towels and never came in to clean the room or change towels.
Stayed 3 nights in Oct 2024

6/10 Okay

Patricia

I had bought my daughter to cross body bags and someone stole them out my dufflebag and it had a lock on it they broke the lock and left it on the floor in the closet was hurt
Stayed 3 nights in Oct 2024

4/10 Poor

Sharon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated. Not clean . Shabby.
Stayed 2 nights in Sep 2024

6/10 Okay

Jessica

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I set my alarm and got up early to stay on track and get my workout in while on vacation, only to find my key didn’t work. Went to the front desk and waited to be acknowledged by the 2 ladies looking in the back of computers to charge a phone and finally one asked if I needed something. I let her know my key wasn’t working and she informed me the fitness center doesn’t open until 8AM… The sign says open 24 hours. She says at 8AM your key will work. There was paper “out of order” signs on the elevator, maybe tape up new gym hours and cover the sign.
Stayed 1 night in Oct 2024

4/10 Poor

Shannon

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No shampoo in the room, asked for some and was rudely spoken to and told to come down to the front desk if I wanted some. It is not my job to stock a room, it is the properties.
Stayed 1 night in Oct 2024

8/10 Good

Christina, Lake Grove

Traveled with group
Liked: Cleanliness, staff & service, amenities
I liked the free breakfast and the amenities. The bathrooms need fans because parts are beginning to rust. Also they only gave 1 garbage can for the whole room.
Stayed 2 nights in Oct 2024

10/10 Excellent

Howard

Stayed 1 night in Oct 2024

10/10 Excellent

Giovani, Baton Rouge

Stayed 4 nights in Sep 2024