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Best Western Plus New England Inn & Suites

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus New England Inn & Suites

Exterior
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Interior entrance
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Suite, 1 King Bed, Non Smoking, Kitchen | Private kitchen | Fridge, microwave, coffee/tea maker, highchair

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

Map
2253 Berlin Tpke, Berlin, CT, 06037
  • Webster Square Shopping Center
    ‪4 min drive‬
  • Wesleyan University
    ‪16 min drive‬
  • Wadsworth Mansion
    ‪18 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Microwave

9.2 out of 10
Wonderful
(41 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen

Suite, 1 King Bed, Non Smoking, Kitchen | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Kitchen

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Breakfast included
Parking included
Free WiFi
4.0 out of 5, Very Good, (1003)
The price is $87
per night
$100 total
includes taxes & fees
Feb 3 - Feb 4
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About this property

Best Western Plus New England Inn & Suites

Berlin hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
Best Western Plus New England Inn & Suites offers 57 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus New England Inn & Suites features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Best Western Plus New England Inn & Suites is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western New England
Best Western Plus New England
Best Western Plus New England Berlin
Best Western Plus New England Inn
Best Western Plus New England Inn Berlin
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Berlin Best Western
Plus England & Suites Berlin
Best Western Plus New England Inn Suites
Best Western Plus New England Inn & Suites Hotel
Best Western Plus New England Inn & Suites Berlin
Best Western Plus New England Inn & Suites Hotel Berlin

Best Western Plus New England Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Franz Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good but the bathrooms are a bit small and the air conditioning is a bit noisy but other than that the people are great and very nice
Stayed 1 night in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Oct 2024

10/10 Excellent

Magali, Bernville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love thia place .. As you go in the first thing you see make you feel welcome already. Room are so clean amd quiet.. will definitely stay here again
Stayed 1 night in Sep 2024

4/10 Poor

April

Liked: Property conditions & facilities
Disliked: Staff & service
Checked in approx 3:52 pm 9/17/2024. Went to get food. Returned approx 5:pm. The room upon entering smelled stale very strong scent of male cologne. Gray chair sitting to the side of bed very dingy from dirt settled in material. The carpet which is aged and with settled in dirt, also worn/torn with separation in multiple areas.That's a law suit waiting to happen. Honestly staff should have made it known so can avoid injury to others.The jetted tub was my entire reason for picking Best Western. Worthless, never been in a jetted tub that didn't have a timer for jets or labeled knobs for jets. B/w Tub will only run jets while water is running. How to relax and soak in a jetted tub if you have to turn off water so it wont overflow? You can pull the plug for water but tub will empty quickly! The toilet seat not only was the incorrect size for that toilet but it was so loose. Traveled 3 hours to stay in this hotel for two days. By 7:pm, decided I would check out. Immediately contacting and requesting pickup, not driving myself was a part of starting my relaxation. By 11:42, I at front desk to check out. Once person returned I proceeded, noting it was 11:42pm and making sure I would not be charged for the 2nd day. Also speaking on the toilet seat and room.I was told would only be charged for the one day of $154. After see a charge $23.room tax. Expedia collects double amount in tax from consumer via the ability to provide info for bookings. Best western applies more tax4 the room.
Stayed 2 nights in Sep 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of options for breakfast
Stayed 2 nights in Sep 2024

10/10 Excellent

Jaylin

Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Stayed 5 nights in Sep 2024

10/10 Excellent

Trevor

Stayed 2 nights in Sep 2024

6/10 Okay

Erin

Traveled with partner
Disliked: Cleanliness, amenities
The room we stayed in offered a jetted tub… we filled it and got in but didn’t stay in it long because we kept finding hair and other particulate floating around. Clearly hadn’t been fully cleaned in awhile. The rest of the room was mostly fine but wasn’t really comfortable. On the plus side, it was pretty quiet… it felt like we were the only ones there (we might’ve been).
Stayed 2 nights in Sep 2024

8/10 Good

Yarieli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean and staff was very friendly and accommodating. However, avoid rooms near the breakfast area. Alot of noise. Hard to sleep Alot of kids in the property this weekend.
Stayed 1 night in Sep 2024

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Eric

Stayed 1 night in Aug 2024

4/10 Poor

Dave

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and kind!
Stayed 1 night in Sep 2024

10/10 Excellent

Gretel

Stayed 4 nights in Aug 2024

10/10 Excellent

Isaias, Stratfrld

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place as always
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, again.
Uniformly service was excellent. All was good, except faint smell of smoke at times from guests breaking the rules.
Stayed 2 nights in Sep 2024

4/10 Poor

Brianna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Wouldn’t go back
Wouldn’t stay here again, ended our trip a day early. The pool which is indoors is freezing. I went to take a shower and the water would not get hot even when I left it running for ten minutes. The tv wasn’t a smart tv which isn’t the end of the world but it was small and it’s the kind where the image is only half the screen, not ideal with kids. The food was okay. Staff was friendly.
Stayed 3 nights in Sep 2024

8/10 Good

SANDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent employees Tiffany and Maria great service
Stayed 1 night in Sep 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jaylin

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Sep 2024