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Best Western Plus New England Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus New England Inn & Suites

Exterior
Lobby
Suite, 1 King Bed, Non Smoking, Kitchen | Private kitchen | Fridge, microwave, coffee/tea maker, highchair
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$101
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
2253 Berlin Tpke, Berlin, CT, 06037
  • Place, Safari Golf
    ‪3 min walk‬
  • Place, Checkered Flag Raceway
    ‪2 min drive‬
  • Place, Silver Lake State Access Area
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.2 out of 10
Very good
(42 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Microwave

9.2 out of 10
Wonderful
(53 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen

Suite, 1 King Bed, Non Smoking, Kitchen | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Kitchen

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave, Refrigerator, High Speed Internet Access

  • Sleeps 2

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Jacuzzi, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave, Refrigerator, High Speed Internet Access

  • Sleeps 4

2 Queen Beds, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, High Speed Internet Access, Microwave and Refrigerator, Coffee Maker, Hairdryer

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Kitchen, High Speed Internet Access

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Jacuzzi, Sofabed, Fireplace, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

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About this property

Best Western Plus New England Inn & Suites

Berlin hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Best Western Plus New England Inn & Suites offers 57 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus New England Inn & Suites features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Best Western Plus New England Inn & Suites is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • High chair
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western New England
Best Western Plus New England
Best Western Plus New England Berlin
Best Western Plus New England Inn
Best Western Plus New England Inn Berlin
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Berlin Best Western
Plus England & Suites Berlin
Best Western Plus New England Inn Suites
Best Western Plus New England Inn & Suites Hotel
Best Western Plus New England Inn & Suites Berlin
Best Western Plus New England Inn & Suites Hotel Berlin

Best Western Plus New England Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1008 reviews
Rating 8 - Good. 290 out of 1008 reviews
Rating 6 - Okay. 100 out of 1008 reviews
Rating 4 - Poor. 40 out of 1008 reviews
Rating 2 - Terrible. 41 out of 1008 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Glynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb quick and. Smooth check in. Room was fresh and clean.
Stayed 1 night in Oct 2025

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my time at the hotel. Peace, cleanliness and quiet were my favorites. Breakfast options were decent. Overall, there is nothing about the establishment I didn’t like.
Stayed 1 night in Oct 2025

8/10 Good

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Cynthia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
They didn't have my reservation listed, but fortunately there was a room available. The room was comfortable, but small things like tissues in the bathroom weren't placed for our convenience. The breakfast was very limited. No juices, yogurts, waffle maker made for a small choice to eat.
Stayed 1 night in Sep 2025

6/10 Okay

Vanessa, Cortlandt Manor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

sashane

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very relaxing
Stayed 1 night in Sep 2025

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel. Every time I go to CT that is where I stay. Won’t stay no where else.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert, Labelle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel breakfast decent. Great coffee machine avaliable 24 hours. Clean rooms
Stayed 6 nights in Sep 2025

4/10 Poor

Jennifer

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
Roadside hot
Stayed 1 night in Sep 2025

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Will go back
Stayed 1 night in Sep 2025

10/10 Excellent

sheila, cromwell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property I would stay at this location again
Stayed 6 nights in Sep 2025

10/10 Excellent

Terez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean. The breakfast was excellent, and the shuttle to the airport was convenient
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay, and a good breakfast. Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Amelia Yorke

Stayed 1 night in Sep 2025

10/10 Excellent

Haben

Stayed 1 night in Aug 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean but definitely outdated. The price is right for what you get. Thebes was not very containable
Stayed 1 night in Sep 2025

10/10 Excellent

Tanmeng, Miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent all around
Stayed 1 night in Aug 2025

10/10 Excellent

Mahomed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stayed there overnight after attending a weddin

Stayed 1 night in Aug 2025

10/10 Excellent

Randi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious with so many options. The pool was quiet, clean and open much later than most hotel pools. Room was clean but could hear the next room over well into the early morning hours.
Stayed 3 nights in Aug 2025

6/10 Okay

Scott

Traveled with partner
Disliked: Property conditions & facilities
Paper thin walls, breakfast is limited.
Stayed 1 night in Aug 2025

10/10 Excellent

Shayna

Stayed 1 night in Aug 2025

10/10 Excellent

Travess

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

avraham

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

madelyn

she is a very nice her name is sarah
Stayed 1 night in Aug 2025