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Quality Inn Cromwell - Middletown

2.5 star property

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Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Exterior
Point of interest
Property grounds
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Free WiFi
  • Laundry
  • Parking included

Explore the area

Map
111 Berlin Rd, Cromwell, CT, 06416
  • Cromwell Commons Shopping Center
    ‪11 min walk‬
  • Wesleyan University
    ‪7 min drive‬
  • TPC River Highlands
    ‪9 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 330 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • 330 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 Queen Bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

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  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.3 out of 5, (1003)
$77 nightly
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The price is $77 total
includes taxes & fees
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About this property

Quality Inn Cromwell - Middletown

Cromwell hotel with coffee shop/cafe
This hotel features a health club, a snack bar/deli, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a health club, barbecue grills, and a vending machine. Complimentary self parking is available on site.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 231 out of 1006 reviews
Rating 8 - Good. 264 out of 1006 reviews
Rating 6 - Okay. 215 out of 1006 reviews
Rating 4 - Poor. 146 out of 1006 reviews
Rating 2 - Terrible. 150 out of 1006 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Joel

Traveled with partner
Disliked: Amenities, property conditions & facilities
Our first room smelled like cigarettes and had a broken door handle to get into the room, they moved us into another room and the metal bar that holds the shower curtain was completely broken and hanging out of the wall
Stayed 4 nights in Feb 2025

4/10 Poor

Leszek

Disliked: Cleanliness, staff & service, property conditions & facilities
Lock in the door,did not work properly,problem with a toilet,problem with booking.I booked and paid on Expedia,I had confirmation.When I arived I have to pay again higher price .I did not reservatin.This was vary bad experience
Stayed 1 night in Feb 2025

10/10 Excellent

Samean

Liked: Property conditions & facilities
The stay was nice I was upgraded to a king size bed when checked in elevator was a lil slow lol but other than that it was good stay
Stayed 1 night in Feb 2025

2/10 Terrible

Leszek

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so good
Stayed 1 night in Feb 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay over

Nice place. Room was great. New air freshener needed
Stayed 1 night in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

ISAAC

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Maria

Traveled with family
Disliked: Property conditions & facilities
Did not check in for my stay. From the moment you walk in the pictures on line are not what this place looks like. And the smell of the place is horrible. Looks run down
Stayed 2 nights in Jan 2025

6/10 Okay

Daniel

Liked: Staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Randy

Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality Inn surprised me with their quality

I booked a room at the Quality inn at the last minute because of a snowstorm coming in and my daughter was in a tournament in Hartford. I could not afford an expensive hotel and it was a 2 and 1/2 hour drive back home. I did not expect the room to be as clean as it was. I did not expect the bed to be as comfortable as it was. I really just needed a place to sleep for the night. I was pleasantly surprised. I slept great!! I also appreciated how the parking lot had been plowed the best it could be the next morning by 6:30 a.m. The staff were very friendly. I believe it was a great value for the cost.
Stayed 1 night in Jan 2025

6/10 Okay

Muhammad

Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 1 night in Jan 2025

2/10 Terrible

Skylar

Disliked: Staff & service

Wrong room, would not help

Paid for a queen bed, only provided us with a room with two full beds. Could not work with us to fix the issue.
Stayed 1 night in Jan 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness

Clean and comfortable budget stay

Suitable for my needs and clean. The interior of the rooms could use updating but the bed was comfortable and for a budget stay it was great.
Stayed 1 night in Jan 2025

8/10 Good

Meghan

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Al, Davie

Liked: Staff & service, amenities
I stay for a week. The property looks good. did not go to eat breakfast. The property needs an upgrade. the rugs and the rooms can be a bit better. New paint job can make everything looks lot better. Over all, the stay was pleasant, no noise. There were stores and gas nearby the hotel.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joanne

Stayed 7 nights in Dec 2024

2/10 Terrible

Christine

Disliked: Staff & service, amenities, property conditions & facilities
You get there and need a bathroom; SURPRISE there is no public bathroom. You select the hotel on Expedia because it is "pet friendly"; SURPRISE you get an email from the property that pets are not allowed. You select the property at a certain price on Expedia; SURPRISE they tell you at check in that they are adding an extra $50 to your card. Oh and the elevator does not work all the time. Don't stay here unless you are good with surprises.
Stayed 2 nights in Dec 2024

6/10 Okay

Sandra

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Tianna

Stayed 9 nights in Dec 2024

6/10 Okay

Sandra

Disliked: Property conditions & facilities

Economical

It is good for its price. Make sure to tip the people who clean your room.
Stayed 7 nights in Dec 2024

2/10 Terrible

Patrick

Disliked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

crystal

Stayed 1 night in Dec 2024