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Quality Inn Cromwell - Middletown

2.5 star property

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Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Front of property
Free daily continental breakfast
Desk, laptop workspace, blackout drapes, iron/ironing board
Ice skating

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
$68
includes taxes & fees
Mar 5 - Mar 6

Explore the area

View in a map
111 Berlin Rd, Cromwell, CT, 06416
  • Place, Cromwell Commons Shopping Center
    ‪10 min walk‬
  • Place, Cromwell Dog Park
    ‪1 min drive‬
  • Place, Wilcox Park
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Garden view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Garden view
  • 330 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Garden view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Garden view
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • City view
  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Cromwell - Middletown

Cromwell hotel with coffee shop/cafe
This hotel features a health club, a snack bar/deli, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a health club, barbecue grills, and a vending machine. Complimentary self parking is available on site.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 244 out of 999 reviews
Rating 8 - Good. 246 out of 999 reviews
Rating 6 - Okay. 204 out of 999 reviews
Rating 4 - Poor. 146 out of 999 reviews
Rating 2 - Terrible. 159 out of 999 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Alfredo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff! Nice hotel to stay in.
Stayed 1 night in Nov 2025

8/10 Good

Kevin

Stayed 2 nights in Nov 2025

6/10 Okay

KWAME

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Lack of breakfast setup, no milk, no one there to ask questions. Not to be here again
Stayed 1 night in Nov 2025

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, amenities
Parking easy
Stayed 1 night in Nov 2025

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was fine. The breakfast is terrible. They put out the bare minimum possible. Small amounts of everything. One small jug of milk. 4 Activia yogurts. Should not use Activia as it can trigger stomach issues. A pancake machine was there but no batter, syrup or anything to make the pancakes. Why bother??
Stayed 2 nights in Nov 2025

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service
Nothing it was very clean the air was in so I was cold but that’s a easy fix
Stayed 1 night in Nov 2025

6/10 Okay

Traci

Traveled with group
Better than the comfort inn in wethersfield!
Stayed 2 nights in Aug 2025

4/10 Poor

Tony

Stayed 2 nights in Sep 2025

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Replace the torn carpet, and improve the breakfast choices (no decaf, no bagels).
Stayed 1 night in Nov 2025

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Outdated but the staff and property is clean and kind. Felt safe and comfortable.
Stayed 8 nights in Apr 2025

8/10 Good

Jamie, bennington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for our three night stay. Very clean and friendly staff
Stayed 3 nights in Oct 2025

2/10 Terrible

Wyatt

Stayed 1 night in Oct 2025

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, room comfort

Nice staff

The front desk staff was great, room just so so, needs new finishing, wallpaper etc.
Stayed 1 night in Oct 2025

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
The bedding was disgusting! It had urine and blood stains! Staff nonchalant. Was switched to a different room. Shower was awkwardly built. The shower head was in the ceiling and it sprayed in all different directions soaking the floor. This is the worst hotel I’ve ever stayed at. Only settled and stayed because we were only in town for one night. Will never stay at this hotel ever again.
Stayed 1 night in Oct 2025

4/10 Poor

russ

Disliked: Cleanliness, staff & service, property conditions & facilities
A run-down dump. The elevator was out-of-service. Based on the conditions of the out-of-service signs, I'd say it has been out-of-order for quite some time. The curtains in the room were ripped and tattered. The desk chair seating pad was ripped. The toilet was about 15 inches off the ground - bring a rope to get up. The wallpaper was peeling. But other than that, it was great. The franchise owners clearly don't want to invest any money in the property. My first time at a Quality Inn. Likely my last.
Stayed 2 nights in Oct 2025

2/10 Terrible

Doris

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Ghastly Bathroom

Desk staff was courteous. The elevator didn't work, which should have been a clue. The bathroom was horrid. 4 of us were in the room. Not one of us felt inclined to step foot into the shower. The room was functional at best. There was a tear in the bedspread. The price of this room is what I would pay for a 4 star hotel. This was a 2 at best.
Stayed 1 night in Oct 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2025

6/10 Okay

Ann

Stayed 1 night in Oct 2025

6/10 Okay

Rosana

Liked: Staff & service
Disliked: Property conditions & facilities
They need to change carpets and paint hallways. Dirty stairs and carpets. Broken elevator. Holes in my bedroom. TV control didn’t work. Staff were nice. Clean sheets and towels. Decent bathroom.
Stayed 3 nights in Oct 2025

2/10 Terrible

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting, I had to leave!!! We arrived late Friday, too late to stay elsewhere and I had to book elsewhere for our second night in CT!!! Shower wouldn’t turn on, sink was clogged, peeling paint, TV was broken, breakfast was too gross to eat!!! FILTHY!!! THEY ABSOLUTELY HAVE BED BUGS!!!! DO NOT STAY HERE!!!!! THEY MADE ME PAY FOR THE SECOND NIGHT EVEN THOUGH I CHECKED OUT!! Poorly managed, poorly ran, the worst hotel I’ve ever been to!!!!
Stayed 2 nights in Oct 2025

6/10 Okay

Adrianne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast we very limited and everything was stained except the beds. Not impressed. You get what you pay for!
Stayed 1 night in Oct 2025

6/10 Okay

Valentino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Shannon

Disliked: Cleanliness, property conditions & facilities
The bed was nice and sheets were clean. Heat worked. Wifi was fine. However, the floor was sticky and the shower didn't look clean so I avoided it. Elevator was down the night I stayed. The hallway carpets are in need of a very deep clean.
Stayed 1 night in Oct 2025

6/10 Okay

Chris

Traveled with partner
Disliked: Amenities
This was a last minute stay and it was OK
Stayed 1 night in Oct 2025