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Quality Inn Cromwell - Middletown

2.5 star property

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Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Free daily continental breakfast
Desk, laptop workspace, blackout drapes, iron/ironing board
Property grounds
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Free WiFi
  • Laundry
$94
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
111 Berlin Rd, Cromwell, CT, 06416
  • TPC River Highlands
    ‪9 min drive‬
  • Wesleyan University
    ‪9 min drive‬
  • Brownstone Exploration & Discovery Park
    ‪10 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 330 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • 330 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Cromwell - Middletown

Cromwell hotel with coffee shop/cafe
This hotel features a health club, a snack bar/deli, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a health club, barbecue grills, and a vending machine. Complimentary self parking is available on site.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 236 out of 1002 reviews
Rating 8 - Good. 258 out of 1002 reviews
Rating 6 - Okay. 205 out of 1002 reviews
Rating 4 - Poor. 147 out of 1002 reviews
Rating 2 - Terrible. 156 out of 1002 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Srinivas

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front office staff weee very helpful However, rooms were not cleaned despite reminding housekeeping to do so. I also had a $100 refundable deposit that was to be returned within a week and that has not yet happened. Not sure how to follow up on that .
Stayed 2 nights in May 2025

8/10 Good

Max

Stayed 1 night in May 2025

10/10 Excellent

amit

Stayed 6 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
i did not go to the hotel myself i only booked the rooms for my coach drivers, they reported the hotel was nice and the parking was great for large vehicles. i have added the property to our preferred locations list to use whenever we transport in the area.
Stayed 1 night in May 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness
Great Location to visit son at Wesleyan University. Staff was pleasant and helpful
Stayed 2 nights in May 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location to visit son at Wesleyan University and attend graduation. Staff at the hotel were helpful, pleasant and accommodating.

10/10 Excellent

Benjamin

Na
Stayed 1 night in May 2025

4/10 Poor

Christopher Shaun

Business traveler
No hot water room had a smell would not switch me out and front desk trying to tell u that u cannot have a guest crazy
Stayed 3 nights in May 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet was broken, mold in bathroom, curtains broken, 2 cars got broken into the night we stayed
Stayed 1 night in May 2025

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort

Beware hotel.com ratings.. they LIE…

Hotels.com rate this as a three star hotel they clearly misrepresented their ratings. I have immediately deleted my app after this and will never use them again.. Google reviews are worth the time. This property is rundown, moldy, smelly, dank, etc…. We did not feel safe there.. The staff was friendly and helpful, but that was not enough to redeem the experience.. we also feel the price was misrepresented dramatically as we paid $140 a night for our room when they Google going rate was in the 80s. For $80 I expect this for $140. This is not acceptable..
Stayed 2 nights in May 2025

10/10 Excellent

Deividi

Stayed 2 nights in May 2025

2/10 Terrible

Hao

Stayed 2 nights in May 2025

8/10 Good

Wilmarie, waynesville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

An inexpensive option for a night

The rooms themselves are ok but the hotel overall is worn. Prices are in line with the quality of the property. Breakfast was included and decent.
Stayed 1 night in May 2025

8/10 Good

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights for a wedding in Middletown. Room was basic but clean. Hotel is close to two large shopping plazas with restaurants which was helpful.
Stayed 2 nights in May 2025

4/10 Poor

Noe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Does not warrant a second visit.
Stayed 4 nights in Apr 2025

4/10 Poor

Irene

Disliked: Cleanliness, amenities, property conditions & facilities
My room wasn't very clean, there was an artificial finger nail on the floor that someone had apparently lost. The wall in the bathroom was dirty and the furniture by the elevator had stains.
Stayed 4 nights in May 2025

4/10 Poor

Joseph

Stayed 1 night in Apr 2025

10/10 Excellent

Basel

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Shikara

Stayed 1 night in May 2025

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 day stay in Cromwell

Nice hotel comfortable beds clean room excellent location price very reasonable One complaint was breakfast was subpar no eggs or sausage pancakes not very good, but all else worth the stay
Stayed 3 nights in May 2025

8/10 Good

Audra

Traveled with family
Liked: Staff & service
Great location
Stayed 1 night in May 2025

10/10 Excellent

Jesse, West Cornwall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They dealt with our disabilities and understood my life.
Stayed 28 nights in Apr 2025

10/10 Excellent

Weston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quality Inn Cromwell was a delightful stay. I was visitng a friend at the nearby university so the location was perfect; an easy 10 minute drive. The property itself was great, especially for the price. I was in a king room. The bed was comfortable, the ac was cold, shower hot and powerful, and most everything was in pretty good order and clean. The bathroom had some peeling and the chair next to the bed had a stain but nothing out of the ordinary and completely acceptable for the pricepoint. The staff was friendly and accommodating and allowed free late checkout. One issue is that the gym is not well equipped and the barbell came apart while in use which is very dangerous. Even so, the mere existence of a fitness center at this price point exceeds expectations and is perfectly suitable for some light cardio. Overall my stay at the Quality Inn Cromwell surpassed all expectations and for the price I don't see how you could beat it in this area.
Stayed 3 nights in Apr 2025