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The Capitol Hotel, Ascend Hotel Collection

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Capitol Hotel, Ascend Hotel Collection

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Exterior
Lobby
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
440 Asylum St, Hartford, CT, 06103
  • Bushnell Park
    1 min walk
  • XL Center
    4 min walk
  • Connecticut State Capital
    9 min walk
  • Hartford, CT (HFD-Hartford - Brainard)
    11 min drive

Room options

View all photos for Premium Room, 1 King Bed, Non Smoking, View

Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Non Smoking, View

  • 198 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, View (Premium View)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, View (Premium View)

  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 198 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

  • 260 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Best Western Hartford Hotel & Suites

Pool
Breakfast included
Parking included
Free WiFi
3.9 out of 5, Good, (1004)
The price is $110
per night
$126 total
includes taxes & fees
Jan 6 - Jan 7
Best Western Hartford Hotel & Suites

About this property

The Capitol Hotel, Ascend Hotel Collection

3-star hotel in Downtown Hartford
A 24-hour fitness center, a snack bar/deli, and self parking are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. Housekeeping is available on request.
The Capitol Hotel, Ascend Hotel Collection offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This 3-star property offers access to a business center and 2 meeting rooms. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and an arcade/game room. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in 2016.

The Capitol Hotel, Ascend Hotel Collection is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 15 per day; includes in/out privileges)

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals

Family friendly

  • Arcade/game room
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1960
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 35.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Holiday Inn Express Hartford-Downtown
Holiday Inn Express Hotel Hartford-Downtown
Hartford Holiday Inn
Red Roof PLUS Hartford Downtown Hotel
Holiday Inn Express Hartford-Downtown Hotel Hartford
Holiday Inn Hartford
Red Roof PLUS Hartford Downtown
Red Roof Inn PLUS Hartford Downtown Hotel
Red Roof PLUS+ Hartford Downtown
Red Roof PLUS Hartford
Capitol Hotel Hartford
The Capitol Hotel, an Ascend Hotel Collection Member Hartford
Hotel The Capitol Hotel, an Ascend Hotel Collection Member
Red Roof PLUS+ Hartford Downtown
Red Roof PLUS Hartford Downtown
Holiday Inn Express Hartford Downtown
Red Roof Inn PLUS+ Hartford Downtown
Capitol Hartford
Capitol Hotel
Capitol
The Capitol Hotel, Ascend Hotel Collection Hotel
The Capitol Hotel, Ascend Hotel Collection Hartford
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel, Ascend Hotel Collection Hotel Hartford

The Capitol Hotel, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 326 out of 964 reviews" "
Rating 8 - Good. 259 out of 964 reviews" "
Rating 6 - Okay. 186 out of 964 reviews" "
Rating 4 - Poor. 92 out of 964 reviews" "
Rating 2 - Terrible. 101 out of 964 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Brandi

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here.
Stayed 1 night in Sep 2024

10/10 Excellent

Lynwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Ying

Liked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Devon

Liked: Cleanliness, staff & service
The charge me 25 for parking which is ridiculous
Stayed 1 night in Sep 2024

4/10 Poor

Cassidy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a room that was already taken. Random people from outside were freely walking into the hotel and the front desk did nothing about it.
Stayed 1 night in Sep 2024

4/10 Poor

Alyssa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very dirty and smelled musty. The most offensive part was the toilet - If you kept the seat up, water splashed everywhere when you flushed. If you put the seat down, water splashed on the cover and then back on the seat (there was a sizable gap), so the next time you went to sit, you'd be sitting in whatever you flushed last. We had to clean the toilet after every flush.
Stayed 2 nights in Sep 2024

6/10 Okay

Sha'Kyi

Liked: Staff & service
Disliked: Property conditions & facilities
Could have been better
This is not a boutique Hotel ! It served its purpose for what we needed, which has a place to lay our head at night. I first started off with a good time. I have an issue customer service to correct whatever the problem was very friendly to the negatives the room key card need to be updated because the system that they have now is outdated and terrible. Most people’s wallets are on their phones. My room did not have a phone in it and when I asked you about that I have no idea I cannot call the front desk to tell them I need more towels or a blanket because there was no phone in my room and I tried to call my cell phone, but no one picked up. Over all my stay was a 6 out of 10
Stayed 2 nights in Sep 2024

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

ALANAH

Stayed 1 night in Aug 2024

2/10 Terrible

Debbie-Ann

We were unable to stay due to illness and after multiple attempts between us and hotel.com staff we were unable to reach anyone at the site, neither was the corporate office able to get through to their own property. This speaks volumes to me and we were still charged. I will never book with any Ascend hotel again.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
It was a great room with a beautiful view. We were close to a lot of historic and federal places.
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

LEZA

Stayed 5 nights in Aug 2024

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of capital from my room. Wonderful breakfast. Personnel very friendly. Walked to dinner. Wonderful park across the street with a carousel.
Stayed 2 nights in Aug 2024

4/10 Poor

LAURIE

Disliked: Staff & service, property conditions & facilities
Front desk staff rude. Ice machines do not work
Stayed 2 nights in Aug 2024

10/10 Excellent

yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通非常好，机场transit直达，我打了Uber，好吧我checkin完机场的transit也到了。评分不高，但是入住感觉完全可以接受，所以想写一些避免大家误会这家店。因为他坐火车太方便了。酒店后面有一家餐厅，牛尾做得好好，晚上九点多还满满都是人，热闹而有序。坐火车应该首选。
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Good view.
Stayed 1 night in Sep 2024

4/10 Poor

Timothy, Roscoe

Business traveler
Disliked: Staff & service, amenities
You should know the parking costs 15$/day
Stayed 2 nights in Sep 2024

8/10 Good

Ian

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Megan

Stayed 2 nights in Aug 2024

10/10 Excellent

Vermalyn

Stayed 9 nights in Aug 2024

10/10 Excellent

Lauren

Stayed 1 night in Aug 2024

2/10 Terrible

Andrea

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That same night I arrived, I asked for my refund. The lady at the counter treated me terribly and gave me a dirty room, a sticky floor, open drawers, hair in the bathtub as if they had showered before I arrived. There were no towels and she didn't want to give me even two towels. They didn't give me my money back. I don't recommend you
Stayed 3 nights in Aug 2024

10/10 Excellent

Vermalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great I was looking to relocate to Hartford and I spent 2 weeks there while searching for an apartment the staff was friendly and the property was clean
Stayed 3 nights in Aug 2024