4/10 Poor
Donna
Jan 1, 2025
Disliked: Staff & service
The hotel has a beautiful ambiance, and one male front desk staff member stood out for his professionalism and willingness to answer my questions clearly and respectfully. Unfortunately, my overall experience was overshadowed by instances of unprofessional, rude, and inconsiderate behavior from other staff members. Noise was a recurring issue during my stay. A cleaning staff member spoke loudly with another employee while working in the room next to mine, disrupting my sleep. Additionally, room service knocked aggressively on my door as early as 9 a.m., and the lawn was mowed at 7 a.m., creating unnecessary disturbances.
I chose this hotel based on a friend's recommendation and its affiliation with a hospitality institute, which set my expectations high for professionalism and courtesy. Unfortunately, these expectations were not met. Upon check-in, the kitchen staff was dismissive when I asked about the breakfast menu, responding, “I don’t know.” A more appropriate response would have been, “The menu changes daily, but we typically offer options like x, y, and z.” Furthermore, there appeared to be little consideration for plant-based or vegetarian guests, which was disappointing.
When I reported the noise issue to the front desk, they notified the staff, but rather than addressing the matter professionally, I overheard a staff member outside my door saying, “Who the hell does she think she is?” This comment was shocking and disrespectful. Later, the staff called my room and
Donna
Stayed 3 nights in Dec 2024