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Mercure Hatfield Oak

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hatfield Oak

Exterior
Breakfast and dinner served
Junior Suite, 1 King Bed with Sofa bed | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels
Standard Room, 2 Twin Beds | Desk, blackout drapes, iron/ironing board, free WiFi
Miscellaneous

Reviews

7.4 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Roehyde Way, Hatfield, England, AL10 9AF
  • University of Hertfordshire
    5 min walk
  • EleHouse
    7 min walk
  • Welham Green Station
    3 min drive
  • Hatfield (HTF)
    3 min drive

Room options

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Privilege, Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free WiFi

Junior Suite, 1 King Bed with Sofa bed

  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room

The Comet London Hatfield

Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (273)
The price is $113
per night
$136 total
includes taxes & fees
Jan 1 - Jan 2
The Comet London Hatfield

About this property

Mercure Hatfield Oak

3-star Hatfield hotel walkable to University of Hertfordshire
Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Mercure Hatfield Oak offers 85 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 3078 square feet (286 square meters) include conference space. This business-friendly hotel also offers laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Complimentary self parking is available on site, along with a car charging station.

Mercure Hatfield Oak is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10 AM on weekdays.
Mercure Hatfield Oak has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 13.95 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3,078 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from December 16 2022 to December 12 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 13.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hatfield Mercure
Hatfield Oak
Hatfield Oak Mercure
Mercure Hatfield
Mercure Hatfield Oak
Mercure Oak
Mercure Oak Hatfield
Mercure Oak Hotel
Mercure Oak Hotel Hatfield
Mercure Hatfield Oak Hotel
Mercure Hatfield Oak Hotel
Mercure Hatfield Oak Hatfield
Mercure Hatfield Oak Hotel Hatfield

Mercure Hatfield Oak Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 100 out of 434 reviews" "
Rating 8 - Good. 179 out of 434 reviews" "
Rating 6 - Okay. 87 out of 434 reviews" "
Rating 4 - Poor. 42 out of 434 reviews" "
Rating 2 - Terrible. 26 out of 434 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

James

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired, Dated and not not spotless
The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Stayed 1 night in Dec 2022

6/10 Okay

Gerry

Business traveler
Disliked: Property conditions & facilities
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 Poor

Graham

Liked: Staff & service
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 Good

Mark

Stayed 1 night in Nov 2022

4/10 Poor

Janet

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

Adam

Stayed 1 night in Nov 2022

4/10 Poor

Peter

Business traveler
Disliked: Cleanliness
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Stayed 1 night in Nov 2022

4/10 Poor

Andrew

Stayed 1 night in Oct 2022

4/10 Poor

RICHARD

Stayed 1 night in Oct 2022

10/10 Excellent

William

Stayed 1 night in Oct 2022

6/10 Okay

Steven T

Liked: Cleanliness, staff & service
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Stayed 4 nights in Oct 2022

4/10 Poor

Jason

Disliked: Cleanliness, staff & service
Confusion at checkout, otherwise good.
Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Stayed 1 night in Oct 2022

6/10 Okay

Crystal

Stayed 2 nights in Oct 2022

8/10 Good

OPM

Stayed 1 night in Sep 2022

2/10 Terrible

S

Stayed 1 night in Sep 2022

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Stayed 1 night in Aug 2022

4/10 Poor

Chi Man Anders

Stayed 5 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location was good.
Stayed 1 night in Aug 2022

8/10 Good

D A

Stayed 1 night in Aug 2022

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Stayed 1 night in Jul 2022

4/10 Poor

Joyce

Stayed 1 night in Jul 2022

10/10 Excellent

frederic

Stayed 1 night in Jul 2022

6/10 Okay

Victoria

Business traveler
Served a purpose but noisy and very impersonal
Stayed 1 night in Jul 2022

6/10 Okay

lee

Stayed 1 night in Jun 2022