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InterContinental Hayman Great Barrier Reef by IHG

5.0 star property

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Photo gallery for InterContinental Hayman Great Barrier Reef by IHG

Exterior
Room, 4 Bedrooms (Hayman Residence) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Suite, 3 Bedrooms (Hayman) | 1 bedroom, premium bedding, down comforters, pillowtop beds
Room, 4 Bedrooms (Hayman Residence) | 1 bedroom, premium bedding, down comforters, pillowtop beds
4 restaurants, breakfast, lunch, dinner served; local cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
$574
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
Hayman Island, Whitsundays, QLD, 4801
  • Whitsunday Lookout
    ‪10 min walk‬
  • Dolphin Point Lookout
  • Hayman Island Reef
    ‪1 min drive‬
  • Hamilton Island, QLD (HTI-Great Barrier Reef)

Room options

View all photos for Suite, 2 Bedrooms (Pool Ocean View)

Suite, 2 Bedrooms (Pool Ocean View) | View from room

Suite, 2 Bedrooms (Pool Ocean View)

  • 1227 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Lagoon Ocean View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Twin Beds (Lagoon Ocean View)

10.0 out of 10
Exceptional
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Lagoon View

1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Twin Beds, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, Lagoon View

View from room

Premium Room, 1 King Bed, Lagoon View

  • 581 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Courtyard View (Retreat)

Classic Room, 1 King Bed, Courtyard View (Retreat) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Room, 1 King Bed, Courtyard View (Retreat)

10.0 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Hayman)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom (Hayman)

10.0 out of 10
Exceptional
(1 review)
  • 990 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool Access (Adults Only)

Suite, 1 Bedroom, Pool Access (Adults Only) | View from room

Suite, 1 Bedroom, Pool Access (Adults Only)

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Lagoon)

1 bedroom, premium bedding, down comforters, pillowtop beds

Family Suite (Lagoon)

  • 1550 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 3 Bedrooms (Hayman)

Suite, 3 Bedrooms (Hayman) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 3 Bedrooms (Hayman)

  • 2045 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Lagoon View

  • 969 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Beach Access)

Premium Room, 1 King Bed (Beach Access) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed (Beach Access)

  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Hayman)

Suite, 2 Bedrooms (Hayman) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms (Hayman)

8.0 out of 10
Very good
(1 review)
  • 1722 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic Room, 1 King Bed

View from room

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

View from room

Suite, 1 Bedroom, Accessible

  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 4 Bedrooms (Hayman Residence)

Room, 4 Bedrooms (Hayman Residence) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 4 Bedrooms (Hayman Residence)

  • 6997 sq ft
  • 4 bedrooms
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for House, 3 Bedrooms (Hayman Beach)

1 bedroom, premium bedding, down comforters, pillowtop beds

House, 3 Bedrooms (Hayman Beach)

  • 4306 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Villa, 1 King Bed, Beachfront (Pool, Adults Only)

Villa, 1 King Bed, Beachfront (Pool, Adults Only) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Villa, 1 King Bed, Beachfront (Pool, Adults Only)

8.0 out of 10
Very good
(1 review)
  • 1292 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Lagoon Ocean View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed (Lagoon Ocean View)

9.8 out of 10
Exceptional
(7 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Room

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

View from room

Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 807 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About this property

InterContinental Hayman Great Barrier Reef by IHG

5-star Whitsundays hotel steps from Coral Sea
Catch some rays at the beach or spend the day relaxing at InterContinental Hayman Great Barrier Reef by IHG's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
InterContinental Hayman Great Barrier Reef by IHG offers 182 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Whitsundays hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor tennis courts and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hayman Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 6 years old are not allowed in the spa.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At InterContinental Hayman Great Barrier Reef by IHG you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This luxury hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center.

InterContinental Hayman Great Barrier Reef by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Pacific - This beachfront restaurant specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Amici Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
BamBam - This poolside restaurant specializes in Pan-Asian cuisine and serves lunch only. Open daily.
Aqua - This restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:30 PM on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amici Trattoria
  • Aqua
  • BamBam
  • Pacific

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Boat tours
  • Children's club
  • Children's pool
  • Designer stores
  • Ecotours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorized watercraft
  • Pickleball
  • Pilates classes
  • Playground
  • Private wine tours
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Volleyball
  • Water sports equipment
  • Wine tasting room
  • Wine tours
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Conference center (205,248 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • In a national park
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • iPad
  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must transfer to the property via boat or floatplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.9 percent for credit card payments
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 150.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 95 per person (one-way)
  • Airport shuttle fee per child: AUD 50 (one-way), (from 5 to 11 years old)
  • Rollaway bed fee: AUD 150.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 6 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Hayman Island
InterContinental Hayman
InterContinental Hayman Island Resort
InterContinental Hayman Great Barrier Reef
InterContinental Hayman Island Resort an IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Whitsundays

InterContinental Hayman Great Barrier Reef by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 155 reviews
Rating 8 - Good. 41 out of 155 reviews
Rating 6 - Okay. 11 out of 155 reviews
Rating 4 - Poor. 9 out of 155 reviews
Rating 2 - Terrible. 6 out of 155 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ajay Singh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing property and staff were the best I have experienced in my life
Stayed 5 nights in May 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The transfer from Hamilton Island airport to the resort was flawless, including bag collection for us, greeting by the Intercontinental staff, boarding the boat - snacks, drinks etc and transfer to the resort. On arrival at the resort, staff were fantastic and delivered our bags to our room. Zero paperwork to do other than check in. It was again, flawless. The room on the beach was fantastic, only one tip - keep the aircon on otherwise the floors in the room get slippery from the humidity. Rooms clean, free Hayman bottles and bag for the resort. Loved it. Greeting note for my 40th on the bed with a nice welcome card. Gym, yoga class were great - loved the Yoga teacher. Breakfast - good selection, minus fruit flies on the vegetables and fruit for juicing. Fresh made omelette was great. Drawbacks - after speaking to ALOT of guests during our stay, the main feedback was the food was average. They were understaffed in the Pacific restaurant, tables for two are tiny and literally no room for plates. The meals are expensive $68 for a steak. And to be fair, I’ve had much better at Hurricanes in Sydney for $40. The Brussel sprouts undercooked, my prawn cocktail had the poo shooter in each, they were not fresh at all. The chips arrived on a plate. The display was average. At a 5 star resort, you expect a level of high grade food and waiter experience. It was average. Every guest we spoke to said the same thing and were disappointed. Bam bam was the only saving grace.
Stayed 2 nights in May 2025

10/10 Excellent

Andreas

Stayed 2 nights in May 2025

4/10 Poor

Craig

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff not trained or interested in helping, never complained so much in my life.
Stayed 5 nights in Apr 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, I would highly recommend staying at the Hayman Island Intercontinental resort. The property is incredibly well maintained, and the island itself is a true paradise for those looking to get away for a tropical retreat. The only negative feedback I have about this resort comes down to the overall service provided here. While all of the staff were friendly and helpful, I found that when it came to execution, the service was lacking. There were multiple instances during my 3 day stay where our requests for were ignored or significantly delayed. As an example, it took over an hour for our drink order to be delivered even after multiple follow ups. Additionally, the food itself at the restaurants leaves a lot to be desired with the price you pay. The quality of ingredients is great, but the overall taste was very average. I would still recommend staying here as we had a great time on the island. It's hard to complain about much when you are surrounded by incredible beauty and amazing wildlife. We stayed in a private suite and one night we had close to 30 wallabies come up to our place for a late-night dinner! Very cool experience that you can't get anywhere else.
Stayed 3 nights in Apr 2025

8/10 Good

Aileen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The location is scenically beautiful however the customer service was very poor for the duration of my entire stay. There was no welcome or arrival, I was not provided a map or oriented to the resort In addition to this, there should be
Stayed 3 nights in Apr 2025

10/10 Excellent

Diane

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall convenient family holiday. Relaxing and beautiful scenery.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is magical! The staff are amazing and helpful. The water is beautiful, the snorkeling of the reef is like no other.
Stayed 2 nights in Apr 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Lianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful island, staff were amazing so polite, friendly and welcoming. Activities well organised and run. Great restaurant service and drinks brought to you at your pool side location. Rooms were beautiful, spacious and house keeping amazing. Would highly recommend Hayman Island as a must holiday, can’t wait to return. Thank you to all the staff for a great experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

STEPHEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First rate

Great location and the facilities and the staff were first rate.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yanling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2025

10/10 Excellent

Rajeev

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel and room was amazing, but there were areas of the bathroom that needed a bit more attention to cleaning for example the shower edges. Staff were great especially Tama was the best.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff were very friendly and lovely. The food was not very good considering what we paid.
Stayed 4 nights in Feb 2025

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning!!
Stayed 4 nights in Jan 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Sarin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2025

2/10 Terrible

Aakhesh

Stayed 3 nights in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort

Overpriced and needs lots of improvements

I have been coming to Hayman Island for 30+ years and stayed in a variety of rooms over the years. The beach villa we stayed at has been slightly renovated, but is still tiered. The wall switches for the electric blinds and fans work only intermittently. . There were other peoples bags in our room when we arrived which was very “off putting” and each time we wanted ice it took 3 times to get it. We tried calling, emailing and texting (even going to reception to ask for it in person).They were very apologetic, but it just kept happening. On New Years Eve we wanted room service and the app just didn’t work properly. We had to order each meal separately and they arrived 20 mins apart, so my partner finished his meal before mine even arrived! On New Years Day we couldn’t even get a glass of champagne bc they said they don’t serve alcohol before 11am!?! Really? Our mini bar wasn’t replaced each day, and back in the day, it was all inclusive in that particular villa except the alcohol! The main pool area is very tired and for such an exclusive hotel needs a facelift! The best part of our stay (besides the Whitsundays itself) was the spa and hair salon which had great staff and service. For a room that was nearly $2k per night, I would assume the airport transfers would’ve been included, instead they charged us $440 PER person! My memories of Hayman island were overshadowed by all of these poor incidents. Our experience from all these poor incidents was a complete let down :-(
Best part was the sunrise and sundetd
View from our villa
Bam Bam restaurant/bar
Stayed 3 nights in Dec 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2024

8/10 Good

Tracey Ann

Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Dimce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location. Beautiful beach and lovely staff members
Stayed 3 nights in Nov 2024