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The Hickstead Hotel

3.5 star property

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Photo gallery for The Hickstead Hotel

Premium bedding, desk, laptop workspace, iron/ironing board
Concierge desk
Exterior
Daily English breakfast (GBP 14 per person)
Property grounds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ
  • Hickstead All England Jumping Course
    ‪8 min drive‬
  • American Express Community Stadium
    ‪16 min drive‬
  • University of Sussex
    ‪20 min drive‬
  • London (LGW-Gatwick)
    ‪28 min drive‬

Room options

View all photos for Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Premium bedding, desk, laptop workspace, iron/ironing board

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room

Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

The Hickstead Hotel

3.5-star Haywards Heath hotel close to Hickstead All England Jumping Course
A restaurant, a bar/lounge, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include conference space, concierge services, and dry cleaning.
The Hickstead Hotel offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 24-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 700 square feet (65 square meters) include conference space. This Edwardian hotel also offers multilingual staff, a garden, and coffee/tea in a common area. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

The Hickstead Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
Oak Tree Bistro - This bistro serves breakfast and dinner. A children's menu is available.
The Grange Bar - This bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Languages

Bulgarian, English, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Oak Tree Bistro
  • The Grange Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 700 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1910
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 14 for adults and GBP 10 for children
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hickstead Haywards Heath
Hickstead Hotel Haywards Heath
Hickstead Hotel
Classic Lodges Hickstead Hotel Haywards Heath
Classic Lodges Hickstead Hotel
Classic Lodges Hickstead Haywards Heath
Classic Lodges Hickstead
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel
The Hickstead Hotel Haywards Heath
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel Haywards Heath

The Hickstead Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 190 out of 482 reviews
Rating 8 - Good. 175 out of 482 reviews
Rating 6 - Okay. 79 out of 482 reviews
Rating 4 - Poor. 28 out of 482 reviews
Rating 2 - Terrible. 10 out of 482 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early, but staff was super considerate and despite the fact that we had four rooms, immediately found a space for us, even made sure the rooms were close to each other. Breakfast was AMAZING. Again, terrific staff. Those folks deserve raises.
Stayed 1 night in Feb 2025

10/10 Excellent

Saad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here on a number of occasions and always find it a good experience. The staff are very friendly and helpful and the rooms are really comfortable.
Stayed 1 night in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Saad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always welcoming and attentive
Stayed 1 night in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ian

Stayed 1 night in Jan 2025

10/10 Excellent

Saad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
This property is ideally situated , very quiet - no traffic noise. Excellent parking Staff very helpful and accommodating
Stayed 2 nights in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a great stay and staff always friendly and attentive
Stayed 1 night in Jan 2025

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Never a Bad Stay , staff always friendly
Stayed 1 night in Jan 2025

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very clean and perfect for our one-night stay! Love staying at the Hickstead.
Stayed 1 night in Jan 2025

8/10 Good

Bob

Liked: Staff & service, property conditions & facilities
great as always
Stayed 1 night in Jan 2025

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great hotel for our overnight stay. Clean and comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value quiet with good parking Staff very accommodating
Stayed 1 night in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service

Good, but dated

The room was nice - fairly big and comfortable. A trouser-press, but no fridge, which was disappointing. Water pressure good and hot. Shower over a bath, which isn't ideal for elderly people, although handrails are provided. The mattress was firm, which we like, but a little hard - a topper would have helped. The hotel is pleasant, but a bit dated. It's a good location - fairly quiet and easy to find. The staff were friendly and polite. Breakfast has a good selection, although the full English is clearly not cooked to order - items had been kept warm for some time. Reasonable value for money, but would have liked a fridge, more comfortable mattress and a breakfast that was fresher.
Stayed 5 nights in Dec 2024

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Uncomfortable hard bed and even harder pillows.

Pillows were very hard and uncomfortable. I had asked for extra pillows but only 4 were provided, which is usually standard in a hotel. There were no softer pillows available.
Stayed 2 nights in Dec 2024

6/10 Okay

Jamie

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Classic style hotel, looking a bit tired

It's a reasonable Hotel is quite a nice location it's just looking fairly run down. We had our Christmas Party here 6 years ago and it looks pretty much the same but just more tired and old. Staff were generally friendly and service was ok. Cleanliness in the hotel was ok. Sleep quality was fairly good, the room was a bit cold. Tap water came out nice and hot but the shower could only do freezing cold or cold (Room 201).
Stayed 1 night in Dec 2024

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not much sleep

Could not fault it accept I could hear the man above me going to the toilet in the middle of the night and getting back in bed. The bed squeaking. Then getting woke up every morning at 6.15 when he got up could hear him using the toilet shower and opening and closing draws. My bed was very squeaky also every time I moved
Stayed 3 nights in Dec 2024