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Ockenden Manor Hotel & Spa

4.0 star property

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Photo gallery for Ockenden Manor Hotel & Spa

Indoor pool, outdoor pool, sun loungers
Room (Sussex) | Egyptian cotton sheets, premium bedding, desk, free cribs/infant beds
Breakfast, lunch, dinner served; local cuisine
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar

Explore the area

Map
Ockenden Lane, Cuckfield, Haywards Heath, England, RH17 5LD
  • Bolney Estate Winery
    ‪7 min drive‬
  • Hickstead All England Jumping Course
    ‪10 min drive‬
  • Wakehurst Place
    ‪11 min drive‬
  • London (LGW-Gatwick)
    ‪28 min drive‬

Room options

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | Egyptian cotton sheets, premium bedding, desk, free cribs/infant beds

Junior Suite (Spa)

  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (Feature)

Double Room (Feature) | Egyptian cotton sheets, premium bedding, desk, free cribs/infant beds

Double Room (Feature)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Feature)

Suite (Feature) | Egyptian cotton sheets, premium bedding, desk, free cribs/infant beds

Suite (Feature)

  • Sleeps 3
  • 1 King Bed

View all photos for Room (Sussex)

Room (Sussex) | Egyptian cotton sheets, premium bedding, desk, free cribs/infant beds

Room (Sussex)

  • Sleeps 3
  • 1 King Bed

View all photos for Room (Cuckfield)

Egyptian cotton sheets, premium bedding, desk, free cribs/infant beds

Room (Cuckfield)

  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Room

Cosy Room | Egyptian cotton sheets, premium bedding, desk, free cribs/infant beds

Cosy Room

  • Sleeps 3
  • 1 Double Bed

Similar properties

Front of property

Alexander House And Utopia Spa

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.2 out of 5, Very Good, (440)
The price is $215
per night
$258 total
includes taxes & fees
Apr 8 - Apr 9
Alexander House And Utopia Spa

About this property

Ockenden Manor Hotel & Spa

4-star Haywards Heath hotel close to Borde Hill Garden
Along with a full-service spa, this hotel has an indoor pool and an outdoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a health club, and a bar/lounge.
Ockenden Manor Hotel & Spa offers 28 air-conditioned accommodations with coffee/tea makers and bathrobes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers, slippers, and complimentary toiletries. This Haywards Heath hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.
In addition to a full-service spa, Ockenden Manor Hotel & Spa features an indoor pool and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a health club, a steam room, and spa services. Complimentary self parking is available on site.

Ockenden Manor Hotel & Spa has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:30 AM and 10 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Italian, Romanian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between December 23 and December 27.
The property is closed: New Year's Eve.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: GBP 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Ockenden Manor Hotel Spa Haywards Heath
Ockenden Manor Spa Haywards Heath
Ockenden Manor Hotel Cuckfield
Ockenden Manor Cuckfield
Ockenden Manor & Spa
Ockenden Manor Hotel And Spa
Hotel Ockenden Manor
Ockenden Manor Hotel & Spa Cuckfield, West Sussex
Ockenden Manor Hotel Haywards Heath
Ockenden Manor Haywards Heath
Ockenden Manor Hotel & Spa Hotel
Ockenden Manor Hotel & Spa Haywards Heath
Ockenden Manor Hotel & Spa Hotel Haywards Heath

Ockenden Manor Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 158 reviews
Rating 8 - Good. 35 out of 158 reviews
Rating 6 - Okay. 18 out of 158 reviews
Rating 4 - Poor. 5 out of 158 reviews
Rating 2 - Terrible. 1 out of 158 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa
Stayed 1 night in Dec 2024

8/10 Good

Tayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only critique would be the king bed in Cuckfield / Edward room. It was very hard for us
Stayed 1 night in Dec 2024

6/10 Okay

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and spa
We had an amazing time at Ockenden, our second visit there and we'll definitely come back again! We had an upgrade for my husdand's birthday so the room was amazing and complimentary fizz on arrival as well. Such a lovely place and had a lovely relaxing time in the spa.
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Stayed 1 night in Oct 2024

8/10 Good

Glenn

Traveled with partner
Liked: Amenities
Dinner was lovely, great wine choices, super to see a large selection of local wines. Spa pools areas wonderful. Shower in our room (Lily) was rubbish, water not hot enough, glass door didn’t open and water pressure not good. Pillows very disappointing, so flat and uncomfortable, couldn’t see any extra in room.
Stayed 1 night in Sep 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this beautiful old Manor House. The staff were so helpful, courteous and conscious of our needs because my husband has a little difficulty walking. Our room was a lovely bright room overlooking the garden and extremely comfortable. We would not hesitate to recommend The Ockenden Manor.
Stayed 1 night in Sep 2024

10/10 Excellent

Lisette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Would come again.
Stayed 1 night in Jul 2024

8/10 Good

K

Stayed 1 night in Aug 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, evening meal and breakfast were very good. Spa also very nice. Good package price. Keep up the good work
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome one night stay! Very relaxing !
Stayed 1 night in Jul 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited recently for our anniversary. The room was wonderful, super quaint and a good size for what we needed for a few days. The staff around the hotel were incredibly polite, friendly and always ready to help. Nothing was too much trouble whether it was minor changes on the cooked breakfast menu, or ordering us a taxi to the local vineyard. The location is excellent with walks nearby and the centre of the village is barely 2 minutes walk, yet the hotel is in a quiet back road with no noise. It meant we had choice of where to eat (hotel or village) and we mi ded it up during our stay. The hotel restaurant is lovely - small, yet doesn't feel cramped or noisy. We enjoyed breakfast on the terrace one morning, which was lovely, overlooking the gardens. The spa is fantastic - the staff are really helpful, and food and drinks are available throughout the day. We visited the spa a couple of days, and spent a full day there which was really enjoyable as the facilities are excellent both inside and outside. We both also enjoyed a lovely massage. This was not our first time at Ockenden, but we were only passing through last time, so it was wonderful to spend a few nights here.
Stayed 3 nights in Jul 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Okendon Manor Hotel, it is a beautiful period property, with a lot of character, a stunning traditional English garden, a great fine dining restaurant and one of the best spas I've been to. What more can you ask for for a relaxing getaway? Highly recommended!
Stayed 1 night in Jun 2024

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff and friendly atmosphere at the hotel and spa. Delicious food in the restaurant too Thank you Ockenden
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country house luxury
Fantastic dinner - beautiful food. Excellent spa. Good attention to detail and a very sympathetically updated old house. Lovely staff.
Stayed 1 night in May 2024

10/10 Excellent

Malcolm Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spot in the centre of the lovely little village of Cuckfield, the staff were really friendly and accommodating and the room we stayed in had a lot of nice character. The meal was really excellent and we were cared for to the nth degree. The spa facilities were pretty standard but everything you'd expect was there including a coffee machine to make a whole array of nice coffee drinks.
Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Stayed 1 night in Feb 2024

10/10 Excellent

Camilla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
We had such a wonderful time!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very relaxing break
We have stayed previously but this was our first time staying above the spa. The room was fantastic. Great views, very comfortable bed, very clean and spacious. The service from all the staff we encountered was excellent, couldn’t have been more helpful. Restaurant food was delicious. Massage and facials were also excellent. We have come away feeling very relaxed.
Stayed 1 night in Jan 2024

8/10 Good

Quentin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel- not very family friendly
The check in was very easy, the hotel was clean and nicely decorated. Unfortunately te spa (jacuzzi) was broken so we could not use it. We use the rest of the facilities but we discovered that children are only allowed 2 hours of the entire day! The restaurant did not have children’s menu, however they offered to do sausages and mash or burger however as our daughter is vegetarian we had to go and look for a restaurant. The worst thing was the inflatable bed they put in the bedroom for our daughter, which what you expect if you are glamping and not in a manor hotel well over £300 a night! Very disappointed, we had a terrible night sleep because of this as our daughter could not sleep.
Stayed 1 night in Dec 2023

4/10 Poor

Mitzi

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
One night spa stay post Christmas we were hoping for a relaxing break. The room 'Master' suite was absolutely beautiful and part of the old building. It was also decorated for Christmas which was a lovely touch. This was the highlight of our trip sadly it was downhill from here. The jacuzzi and outdoor hot tub were not working. With rainy cold weather we were looking forward to this and we're very disappointed. There was no offer of compensation for this which ruled our half the spa. The pool was nice but 5 mins into our swim was full of children who were loud and splashing, if the hot tub had been working we could have escaped outside. Our treatments which were 1hr massages only lasted 40 minutes. They included a consultation and time to get undressed. We arrived 20 mins early so we could avoid this and for £130 per massage felt completely ripped off. Dinner was very average and overpriced. The only dish we fancied on a £69 menu had a £10 supplement. The meal with a bottle of wine cost us over £200. I was astonished and again disappointed. The bar had no atmosphere no music or staff. Breakfast was OK. Overall a 1 night stay for use of a basic pool and average meal cost over a thousand pounds. I have no problem paying this for something special with great food and service but this trip fell very short