6/10 Okay
Philip
Traveled with partner
Aug 2, 2023
Liked: Cleanliness, staff & service
For £200 a night we expected everything to work. For example, there was a beautiful marble setting but the heating was not on and there was no clear way of controlling the temperature in the room which was in a cold downstairs location. On a previous visit in a cheaper room we had an iron provided , a functioning coffee machine and milk and a larger table. This was a warm cosy room.The coffee machine this time did not work. Unfortunately everything in town on Mondays is closed and there is no restaurant in the hotel even though a restaurant is indicated in the hotel. To be kind bread and milk were provided on request. The toilet was electronically driven but needed three flushes sometimes to clear properly to avoid a smell of urine when it refilled. There is no hand basin in the toilet. This is only in the shower up some steps. There are no handles on the bathroom door so it can't be fully closed or locked. We would heartily recommend the cheaper room at £116 per night with everything functioning but the luxury room for £200 a night is for us was not good value for money. Staff were polite and friendly. I would recommend you improve your French if you intend to visit so you can communicate your requests better.
Philip
Stayed 1 night in Jul 2023
