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Neu Heidelberg - Guesthouse & Apartments

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Property entrance
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Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Laundry
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
Im Entenlach 33, Heidelberg, BW, 69123
  • Heidelberg Congress Center
    ‪5 min drive‬
  • Heidelberg Zoo
    ‪10 min drive‬
  • Heidelberg University Hospital
    ‪10 min drive‬
  • Mannheim (MHG)
    ‪20 min drive‬

Room options

View all photos for Business Room, Non Smoking, Balcony (Medium)

1 bedroom, hypo-allergenic bedding, individually decorated

Business Room, Non Smoking, Balcony (Medium)

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Business Apartment, Non Smoking, Balcony (Medium)

1 bedroom, hypo-allergenic bedding, individually decorated

Business Apartment, Non Smoking, Balcony (Medium)

  • 355 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Business Room, Non Smoking, Balcony (Large)

32-inch flat-screen TV with cable channels, TV

Business Room, Non Smoking, Balcony (Large)

  • 387 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Business Apartment, Non Smoking, Balcony (Large)

1 bedroom, hypo-allergenic bedding, individually decorated

Business Apartment, Non Smoking, Balcony (Large)

  • 452 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms, Non Smoking, Balcony (XL)

1 bedroom, hypo-allergenic bedding, individually decorated

Family Apartment, 2 Bedrooms, Non Smoking, Balcony (XL)

  • 452 sq ft
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

Similar properties

Property entrance

Wohlfühl - Hotel Neu Heidelberg - Hotel Heidelberg

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (108)
The price is $165
per night
$176 total
includes taxes & fees
Feb 26 - Feb 27
Wohlfühl - Hotel Neu Heidelberg - Hotel Heidelberg

About this property

Neu Heidelberg - Guesthouse & Apartments

Guest house in Pfaffengrund
A snack bar/deli, self parking, and concierge services are available at this smoke-free guesthouse. WiFi in public areas is free. Additionally, dry cleaning, tour/ticket assistance, and a front-desk safe are onsite.
Neu Heidelberg - Guesthouse & Apartments offers 20 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers.

This Heidelberg guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The guesthouse offers a snack bar/deli. Wireless Internet access is complimentary. This Heidelberg guesthouse also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

Neu Heidelberg - Guesthouse & Apartments is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:30 AM and 10 AM.
Restaurant BrunnenStube - This restaurant specializes in German cuisine and serves dinner only.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Self parking on site (EUR 9.50 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; EUR 16.90 to 16.90 for adults and EUR 9.90 to 14.90 for children
  • Snack bar/deli

Restaurants on site

  • Restaurant BrunnenStube

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
The check-in location differs from the property location; go to: [Kranichweg 15, Heidelberg]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10 per night
Cribs (infant beds) are available for EUR 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.9 to 16.9 for adults, and EUR 9.9 to 14.9 for children
  • Self parking fee: EUR 9.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10 per night
  • Rollaway bed fee: EUR 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Neu Heidelberg
Neu Heidelberg Hotel & Apartments
Neu Hotel & Apartments
Neu Heidelberg Guesthouse Apartments
Neu Guesthouse Apartments
Neu Heidelberg Guesthouse
Neu Guesthouse
Neu Heidelberg Hotel Apartments
Neu Heidelberg & Apartments
Neu Heidelberg - Guesthouse & Apartments Guesthouse
Neu Heidelberg - Guesthouse & Apartments Heidelberg
Neu Heidelberg - Guesthouse & Apartments Guesthouse Heidelberg

Neu Heidelberg - Guesthouse & Apartments Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 43 out of 124 reviews
Rating 8 - Good. 48 out of 124 reviews
Rating 6 - Okay. 18 out of 124 reviews
Rating 4 - Poor. 8 out of 124 reviews
Rating 2 - Terrible. 7 out of 124 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Toufic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and rooms are amazing but the location is a bit far from the hbf
Stayed 2 nights in Sep 2024

8/10 Good

Marcus

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean apartment, and well laid out for our family. Because we were there when it was really hot, it would have been nice to have a fan or two.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Parking could be better but very convient to Heidelberg
Stayed 1 night in May 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were pleasant and helpful. Room was clean and spacious, with full wall of windows and balcony. Would definitely stay again
Stayed 4 nights in Apr 2024

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The instructions on how to register were not clear.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice space, although a little far from the touristy parts of town, but easily accessible with the tram
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room in a Peaceful area
Clean and confortable room in a peaceful area. The hotel is in a residential area just outside of the main city. It’s really quiet so I got a great night’s sleep. That also means there are very few restaurants, cafes or pubs around. One important detail, my room (maybe all rooms?) was in a building a few streets away from the reception desk! There is a self check-in option with a machine, but checkout was only possible at the other building. Staff is very friendly!
Stayed 1 night in May 2019

10/10 Excellent

GALINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelent
good
Stayed 1 night in Jul 2018

6/10 Okay

Chris, WV

The curtain was too small for the already small shower, but that is my only complaint. Overall it was a nice hotel.
Stayed 6 nights in Aug 2018

10/10 Excellent

Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with AC
Stayed 2 nights in Aug 2018

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Room was clean, simple and comfortable.

8/10 Good

chuhaniuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Heidelberg
It was strange that the reception desk was in a separate building two blocks away, but after checking in we found the room to be very clean, quiet, and comfortable.I especially liked the balcony.

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The apartment was in the attic with no aircon.
The room was unbearably hot and I had to upgrade to the hotel.

10/10 Excellent

Richard, Arvada, Co. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful when we needed information.Pleasant stay. Would stay again.

6/10 Okay

Giovanni, Costa Rica

Liked: Cleanliness, property conditions & facilities, room comfort
No wireless internet in the room
Very nice Hotel, but located away from the city center and there was no free Wifi, which is a big deal when you are traveling and need to book flights, hotels and such. Couldn't believe that a modern hotel does not offer this essential service, for that reason alone i wouldn't stay there ever again.

2/10 Terrible

Hicker, Los Angeles- CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience : Lost 79 Euros + Humiliations !!
I got to this hotel and paid 3 days stay in advance . I stayed one night and I got an emergency and notified them that I will need to check out after the second day and asked for the money return for the third day : 79 Euros . THE LADY AT THE COUNTER SAID : IT IS EXPEDIA DECISION AND I HAVE TO NOTIFY EXPEDIA DIRECTLY . I CALLED EXPEDIA AND THEY SAID THEY WILL APROVE IT AND IT MAY TAKE FROM SOME DAYS TO ONE WEEK . NEXT DAY AT 8 AM I MADE THE CHECK OUT AND ASKED IF THEY GOT THE NOTIFICATION FROM EXPEDIA . THE LADY SAID THAT THE MANAGER DID NOT SHOW UP AND SHE HAD NO NEWS . I GOT MY BREAKFAST AND WENT BACK TO ASK WHAT HAPPENED WITH THE ISSUE. THAT IS WHEN I GOT THE : " Very obnoxious and arrogant attitude of the manager of that facility " denying any return with a humiliating way . I lost 79 Euros . " Very obnoxious and arrogant attitude of the manager of that facility " denying any return with a humiliating way . I lost 79 Euros . DEPRESSING !

6/10 Okay

Matt

Liked: Staff & service
Disliked: Room comfort

8/10 Good

Allan, Middelfart, Danmark

Liked: Staff & service, property conditions & facilities, room comfort
I requested a single room, non-smoker and got a cigarette smelling room! When I demanded another room I was told there were no other single rooms only standard room which they demanded 20 Euro for an upgrade! The standard room really was "smell free" and a very nice room but I didn't like that I had to pay the extra fee.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We had a nice stay here. It was in July and the weather was warm but there was a fan in the room. The internet prices are ridiculous and it was the first hotel on our 5 week Europe trip not to offer free wifi. It was about a 15-20 minute tram ride into the city. We could buy tickets for the tram at the front desk.

6/10 Okay

Jose Luis, Köln

Disliked: Room comfort
Basic hotel to stay in Heidelberg
Hotel is in the suburbs of Heidelberg, but center is easy reachable by tram in 15 minutes from a station nearby. Rooms are basic, small and need some renovation. Cleaning and service are OK.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near Heidelberg
Cute little hotel with very very very comfortable beds. Restaurant downstairs was lovely too. Nice hotel with lovely staffs in a quite little neighborhood. Definitely recommend!

10/10 Excellent

Dave, County Durham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day visit on a tour of Germany
Very nice refurbished hotel easy to reach from Autobahn. Two minutes walk from Tram stop for easy access to city centre. Situated in quiet street.

10/10 Excellent

Martina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night's sleep, take tram to tourist area.
Far from the city center, but very close to bus and tram stations for a short ride to/from the city center and train station. Cordial desk staff. Large, clean, modern room with a balcony overlooking the car park and apartments on the next street. Many in-room amenities (toiletries, plentiful tv stations, huge shower, luggage storage, towel warmer, etc.), but free wifi isn't one of them. Hand-washed clothes dry quickly on that towel warmer. Absolutely delicious food in the restaurant! Seasonal specialties (like the pumpkin, feta, and chanterelle pizza) were enjoyed for dinner one evening, though we didn't try any breakfast there; a bakery is walking distance down the street. From the Hbf, it's a positively straight-line walk (due north) through buildings and parking lots to the Betriebshof stop where you can pick up the 22 to the Kranichsweg stop, and then only a 100-meter walk to the hotel. Hotel neighborhood is mostly residential and very quiet. Good place to stay if you want to avoid the tourist-ridden city center.