2/10 Terrible
Verified traveler
Traveled with family
Aug 22, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC doesn’t work
Our AC wasn’t working. I checked into the room and it was 90 degrees in the room. I turned on the AC and reloaded the kids up to go eat while the room cooled down. We came back a while later and it was still 90 with no air blowing out of the unit. I called the front desk and no one come after an hour. My son walked down to the lobby to let them know that it’s still not working. The lady said it’s because we are leaving our door open and letting all the cold air out. I did open the door waiting on maintenance because it was a sauna in the room and with the door open the temperature dropped to 77 since it was raining outside. Final an hour after that the maintenance man showed up and without looking at the AC he told me it’s because the door was open. I shut the door to show him how hot it gets and immediately the thermostat started moving into the 80’s. He messed around with the unit for a minute and put it on the exact same settings I had it on and he told me that I had the heater on but now it’s on the AC. We let it run for a minute and then it completely stopped again. I loaded up my kids and dogs and left. My dogs were in destress and my kids were sweating. They tried not to give me a refund but once I threaten the vet bill they finally gave me a refund. There are people there that live there and they sleep with their doors open with fans at the door blowing air into the room.
Verified traveler
Stayed 1 night in Aug 2024
