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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board
Restaurant
Lobby
Indoor pool, a heated pool
Room amenity

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪2 min walk‬
  • Alpine Helen/White County Convention and Visitors Bureau
    ‪9 min walk‬
  • Helen Tubing & Helen Water Park
    ‪17 min walk‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(41 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(94 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

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4.1 out of 5, Very Good, (1034)
$128 nightly
The price is $128 total
includes taxes & fees
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About this property

SureStay Hotel by Best Western Helen Downtown

Helen hotel close to Helen Tubing & Helen Water Park
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and a convenience store. Onsite self parking is complimentary.

SureStay Hotel by Best Western Helen Downtown has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1010 reviews
Rating 8 - Good. 272 out of 1010 reviews
Rating 6 - Okay. 93 out of 1010 reviews
Rating 4 - Poor. 38 out of 1010 reviews
Rating 2 - Terrible. 29 out of 1010 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip. Loved the bar there. Breakfast was wonderful with lots of options!
Stayed 1 night in Apr 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

marvin

Stayed 1 night in Apr 2025

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service
The room smelled like smoke. The bathtub fosit almost came off.
Stayed 2 nights in Apr 2025

4/10 Poor

Christine

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

BW- Sure stay

Overall, the property was decent given its age. However, there were a few issues that made the stay less comfortable: 1. The first room had hair on the beds, raising concerns about cleanliness and whether the sheets are thoroughly changed between guests. Frankly, the beds were not very comfortable. 2. The TV never worked properly, which was frustrating and frankly unacceptable. 3. The air conditioning was difficult to operate and not user-friendly. Addressing these issues could go a long way in improving the overall experience and helping the positive aspects of the property stand out.
Stayed 1 night in Apr 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those who wish to visit Helen, this hotel is very centrally located, right across from the Georgia Roller Coaster and just steps from the main restaurants and shops in Downtown Helen. Towels were changed and beds made daily, providing complete service. There was 24-hour service at the counter. Being one of the most affordable hotels I found in the area, the service provided was not at all expensive. My congratulations. See you soon.
Stayed 5 nights in Apr 2025

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service
Staff was amazing!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Raul

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Helen, definitely making this place my second home..... Helen until next time...
Stayed 4 nights in Apr 2025

8/10 Good

Brandlyn

Traveled with family
Liked: Cleanliness, staff & service

Thin Walls

The neighbors were really loud on both sides the tvs and the talking you could here all there conversations the walls are extremely thin.
Stayed 3 nights in Apr 2025

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but a nice place
Stayed 2 nights in Apr 2025

2/10 Terrible

wanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with the property & location. Bed was comfortable & very nice amenities. The only problem was the room temperature was good but there was a lot of moisture in the air so the floor was wet (and a little dirty).
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Adeline

Traveled with family
I have a great stay the staff is very friendly and helpful nice place great location ❤️❤️❤️
Stayed 2 nights in Apr 2025

10/10 Excellent

Rocanelli, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great price, location, and staff

My family of three stayed here one night after climbing at nearby Mt. Yonah. It was a great price and location, and the staff was extremely kind. The beds were not that comfortable, and I certainly wouldn't have stayed in a double bed for more than one night, but it was exactly what I expected, and I would recommend it.
Stayed 1 night in Mar 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Luz Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome!!! customer service was great, and i was very comfortable in my room! everything was amazing! totally recommend!
Stayed 1 night in Mar 2025

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend get away

It was very clean and well maintained. There are some things that need updating but it was a very nice stay and very close to everything.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pura, Jacksonville

Traveled with family
Liked: Staff & service
The hotel staff is courteous and provides excellent service to guests.
Stayed 1 night in Apr 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!!

A great place, right in the middle of town. Extremely friendly staff, room was very clean with modern updates. Parking convenient and free with stay. Front desk clerk was very knowledgeable about the area and the price was amazing. We would definitely stay again, should we ever return.
Stayed 1 night in Mar 2025

10/10 Excellent

DALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed
Stayed 1 night in Mar 2025

10/10 Excellent

Melissa, Lake Wales

Stayed 1 night in Mar 2025