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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi
Indoor pool, a heated pool
Lobby
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
  • Parking included

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    5 min walk
  • Huddle House
    1 min walk
  • Gainesville Station
    45 min drive
  • Gainesville, GA (GVL-Lee Gilmer Memorial)
    51 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Country Inn & Suites by Radisson, Helen, GA

Pool
Breakfast included
Parking included
Free WiFi
4.0 out of 5, Very Good, (1010)
The price is $125
per night
$149 total
includes taxes & fees
Jan 6 - Jan 7
Country Inn & Suites by Radisson, Helen, GA

About this property

SureStay Hotel by Best Western Helen Downtown

Helen hotel with indoor pool
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and a convenience store. Onsite self parking is complimentary.

SureStay Hotel by Best Western Helen Downtown has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1013 reviews" "
Rating 8 - Good. 305 out of 1013 reviews" "
Rating 6 - Okay. 93 out of 1013 reviews" "
Rating 4 - Poor. 51 out of 1013 reviews" "
Rating 2 - Terrible. 26 out of 1013 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. If you’re looking for something new and updated this is not the place. The room was very clean and had everything we needed. The staff was excellent. About a 5 minute walk to downtown Helen. If we ever come back up this way, I would definitely stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

Teresa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient to downtown. Staff was very nice and friendly.
Stayed 1 night in Sep 2024

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet, clean, convenient breakfast, easy parking and also walkable to a lot of the attractions.
Stayed 2 nights in Sep 2024

2/10 Terrible

Cynthia

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Worse stay ever.
Stayed 2 nights in Sep 2024

6/10 Okay

Kip

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were wonderful. Breakfast is nice. Not a warm breakfast but grab and go items that are more than enough to get your day started. The facility is very clean but just simply old. The bed gets a zero star and we woke up with back aches each day. So it’s nice to have the great staff. Just needs updates and most definitely new beds.
Stayed 3 nights in Sep 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service
.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pros: This is a perfect location for an affordable stay in Helen. Walkable in all directions to anything you want to do. The room was clean, beds comfortable. The staff was great. The continental breakfast was great. Cons: the lighting in the bathroom sink area is very, very dim. There is no full length mirror. So getting ready for your day is a challenge. We ended up with a room that was an adjoining room. The first two nights no one was in the other room, but night three a man with a cough condition stayed and it sounded like he was in the room with us. So keep that in mind for privacy and comfort. Not good sound buffer between rooms.
Stayed 3 nights in Sep 2024

10/10 Excellent

Terry, Crossville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable. Very spacious.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Aug 2024

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, walkable to town, nice pool, nice parking
Stayed 1 night in Aug 2024

10/10 Excellent

Caitlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eveyone that worked there was very friendly and had good knowledge of things to do around the area.
Stayed 4 nights in Aug 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t spend a lot of time at the property. It seemed clean and nice. It would have been nice to know that the breakfast didn’t include anything hot.
Stayed 1 night in Aug 2024

6/10 Okay

Stacie

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
This hotel is in major need of an upgrade. The pictures online are quite deceiving. I was thankful we were only staying for a night, for had this been part of a longer trip I would have changed my reservations to someplace else.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Angela, Martinsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Karen

Stayed 1 night in Aug 2024

10/10 Excellent

Kay

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alecia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and location- we will be back
Stayed 1 night in Aug 2024

10/10 Excellent

Jakub

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location. Operated by locals with very friendly staff. Even had large, name brand shampoo, body wash, conditioner, lotion and hand wash for your use. My wife was ecstatic. Will be staying again. It's an older hotel but upgraded. The newer hotels are not located near everything.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2024