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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi
Room amenity
Lobby
Indoor pool, a heated pool
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
$105
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Alpine Helen/White County Convention and Visitors Bureau
    ‪9 min walk‬
  • Place, Helen Tubing & Helen Water Park
    ‪17 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(44 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(100 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board
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  • Free WiFi
4.1 out of 5, Very Good, 1,068 reviews
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About this property

SureStay Hotel by Best Western Helen Downtown

Helen hotel with indoor pool
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and a convenience store. Onsite self parking is complimentary.

SureStay Hotel by Best Western Helen Downtown has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1015 reviews
Rating 8 - Good. 268 out of 1015 reviews
Rating 6 - Okay. 93 out of 1015 reviews
Rating 4 - Poor. 36 out of 1015 reviews
Rating 2 - Terrible. 31 out of 1015 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Arghavan, Mission Viejo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good as it is only a few minutes away from city center. The property is old but clean. The beds were very soft and not too comfortable for us. The staff are great!
Stayed 1 night in Jul 2025

10/10 Excellent

Estela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff since we got there! Walking distance from dowtown Helen. Such a beautiful place Helen! We will come back. Very nice breakfast as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Jun 2025

8/10 Good

Jasen

Stayed 2 nights in Jul 2025

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

anthony

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Sherrie L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place yo stay , and the staff was best
Stayed 3 nights in Jul 2025

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Terrific location, friendly and awesome staff! This hotel was clean and comfortable. The heated indoor pool was a great bonus. This location is close to everything, across the street from the Georgia Mountain Coaster, and blocks from shops, restaurants, anf tubing. The staff were all friendly and helpful.
Stayed 4 nights in Jul 2025

6/10 Okay

DEREK

Liked: Staff & service, property conditions & facilities, room comfort
IT WAS AVERAGE
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great walking distance to downtown. Great staff I had an issue with the booking and they handled it very well.
Stayed 1 night in Jul 2025

10/10 Excellent

Carolynn

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Thelma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is close to everything.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location

Great location, walking distance to most activities.
Stayed 1 night in Jul 2025

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Stay at Best Western

This location was perfect for walking. It was safe and the staff was so hospitable. We had a little trouble trying to connect to wifi and the young girl on evening shift, came right to our room to help.
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute hotel, nice area

Helen is a cute town and I loved the theme of the hotel. It was in walking distance to downtown and the pool was covered. Breakfast offered variety but not hot eggs or meats.
Stayed 1 night in Jun 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Rooms were very clean and came with everything we needed. A great stay!
Stayed 1 night in Jun 2025

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Perfect location. The staff were helpful and friendly. The rooms were clean. I will definitely book again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about our stay here. The staff was so friendly and helpful. It is in walking distance to everything. Will definitely book here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Denis

Traveled with family
Liked: Cleanliness, staff & service
Very good place
Stayed 1 night in Jul 2025

10/10 Excellent

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very friendly staff, Good breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Jubilyn

Stayed 2 nights in Jul 2025

10/10 Excellent

Marieon

Stayed 1 night in Jul 2025