2/10 Terrible
katherine
Traveled with partner
Oct 25, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dirty. We had driven from Canada and were very tired. The young man at the desk was very apologetic but showed us another room but it was worse. Dirty toilets, feces everywhere, dirty carpets, sheets questionable. We booked through Expedia, who was extremely rude and would not help us in any way. We were hung up on and we were not being abusive in any way. We did not agree with getting charged for the night. We agreed to change to the “days inn” but Expedia was trying to charge us more than the going rate since I could see the rates as we were talking to them. At one point we Somehow got disconnected and had to call back again. We got someone that was worse and told us the cancellation was a 100$ even though the person before said it was 69.$ The room was 86.$ per night. Will never use Expedia again. The young man at the Howard Johnson promised he would return our money and he did but it took a few days, no thanks to Expedia! All this time wasted on the phone with Expedia and it was my birthday that’s why we drove to Helena for a few days.
katherine
Stayed 2 nights in Oct 2024