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Best Western Helena/Capitol Hotel

2.5 star property

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Meeting facility
Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, soundproofing
Desk, laptop workspace, blackout drapes, soundproofing
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Breakfast available
  • Pet friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
1714 11th Ave, Helena, MT, 59601
  • Montana State Capitol
    ‪11 min walk‬
  • Cathedral of St. Helena
    ‪4 min drive‬
  • Helena Civic Center
    ‪5 min drive‬
  • Helena, MT (HLN-Helena Regional)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • 253 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 208 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Annex Building

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Annex Building

  • 240 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 253 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Annex Building

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 King Bed, Refrigerator & Microwave, Annex Building

  • 239 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 276 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 460 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, soundproofing

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Helena/Capitol Hotel

Helena hotel with casino
Along with a casino, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning. Housekeeping is available on request.
Best Western Helena/Capitol Hotel offers 106 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers a casino, a vending machine, and tour/ticket assistance. Concierge services and wedding services can be provided. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in August 2024.

Best Western Helena/Capitol Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 1:00 PM.
Family Roots - This restaurant serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: USD 10 to 15 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Family Roots

Things to do

  • Casino
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • In a state park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1988
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - August 2024
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per day
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults, and USD 10 to 15 for children
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jorgenson's Helena
Jorgenson's Inn
Jorgenson's Inn Helena
Jorgenson`s Hotel Helena
Jorgenson`s Inn And Suites
Jorgensons Hotel Helena
Jorgenson's Inn Suites
Ramada by Wyndham Helena
Helena Capitol Hotel Helena
Best Western Helena/Capitol Hotel Hotel
Best Western Helena/Capitol Hotel Helena
Best Western Helena/Capitol Hotel Hotel Helena

Best Western Helena/Capitol Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1001 reviews
Rating 8 - Good. 292 out of 1001 reviews
Rating 6 - Okay. 130 out of 1001 reviews
Rating 4 - Poor. 76 out of 1001 reviews
Rating 2 - Terrible. 71 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfortable room, and bed. TV channels are a little difficult to figure out, but made it work. The person in the room next door blared their TV ALL NIGHT LONG, which wasn't the hotel's fault necessarily, but it also sounded like people were going in and out of the room all night too. If it happens again I'll report it. Too bad really for an otherwise nice hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Wyatt, Seattle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great with excellent cleaning staff and excellent front desk staff. The roads in Helena are terrible and confusing making it difficult to get to the hotel. With one way streets all over and crazy traffic, you really have to make a strategy on how to get to the parking lot and not get frustrated when the first couple of attempts fail. Hotel is awesome though.
Stayed 1 night in Dec 2024

10/10 Excellent

Susanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was excellent!!
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great breakfast option in the morning.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
My boyfriend and I stayed here for one night and it was great! Very clean, the room is nice, and the man working the front desk was awesome! He was so friendly. 10/10 would stay here again!
Stayed 1 night in Nov 2024

10/10 Excellent

Jim

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, clean room. Easy check in/out.
Stayed 1 night in Nov 2024

10/10 Excellent

michael d

Stayed 3 nights in Oct 2024

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Great place, and great people working there very clean and was just built in summer of 2024 amazing place will stay again on business trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Escobedos

Stayed 3 nights in Nov 2024

8/10 Good

Cynthia

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Laishia

Business traveler
Liked: Staff & service, property conditions & facilities
The staff were incredibly friendly. At some point, someone was trying to get into my room and the hotel was incredibly loud.
Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place although the ight switch in the bedroom didn't do anything, no light and there was no exhaust fr the bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Booking Choice Next Trip
Exceptional customer service from arrival to departure! This older property, that was nice, has undergone a really well done refurbishment. Great value.
Stayed 1 night in Oct 2024

8/10 Good

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
Very bad breakfast☹️
Stayed 1 night in Oct 2024

10/10 Excellent

James, Butte

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has been upgraded throughout!
Stayed 1 night in Oct 2024

10/10 Excellent

Ivan

Stayed 5 nights in Sep 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and rehabed rooms!
Stayed 2 nights in Oct 2024

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located close to the Capitol.
Stayed 1 night in Oct 2024

10/10 Excellent

Barry

Stayed 1 night in Sep 2024

8/10 Good

Jill

Stayed 1 night in Sep 2024

10/10 Excellent

Cassandra

Stayed 1 night in Sep 2024

10/10 Excellent

Mark henry

Stayed 1 night in Sep 2024

10/10 Excellent

BobbieSue

Traveled with family and small children
Stayed 1 night in Oct 2024