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The hotel was clean, staff was helpful.. Check in was good. However, it was on a busy roundabout with hundreds of trucks daily. As someone from North America relying on air conditioning, the room was dreadfully hot. As one could not always keep the windows open because of street traffic it made for unpleasant sleeping. We were there for 6 nights. If coming in the summer, Hamburg is getting hotter. Pick a place with AC if you are used to it. I know many Europeans did not mind as our hotel was full of them..

Great location. Helpful, friendly staff- especially Finn, a standout, especially with our kids. Proximity to public transport was a big bonus. Discounted easy access to Hagenbeck Zoo and the Tropen Aquarium was a bonus!

No air con so the weather had a big bearing on my overall experience but hotel was great overall.

This is a great hotel with excellent customer service. We had a great 1 bedroom suite with a small kitchenette. Although the Hotel was right along the train station the soundproofing in the rooms was amazing. Free use of laundry machines was available in the basement. We would definitely stay here again if we were ever in the area in the future.