2/10 Terrible
Natalie
Aug 25, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable
Unfortunately this lovely building has been neglected and is not fit for guests. Our first impressions were the heavily stained carpets leading up to our room, we were greeted by a filthy door which was covered in hand prints etc which could have easily been cleaned.
We spent the first hour wiping down
Light switches and plug sockets to remove dirty finger prints and wiping coffee stains off walls .. surprisingly the bed and bedding was clean and comfortable. We had a full on few days arranged so the only time we had at the hotel was to sleep- fortunately for us. We were given one toilet roll for our 4 day stay, we requested more and were told ‘out of stock’ and was handed a roll of kitchen paper.
We spent every evening listening to screaming and shouting from the bar downstairs. We were woken one evening by someone hammering on the bar door after hours,demanding a drink, she was then let in by the barman who subsequently argued with her for the next hour. This is a real shame as Henfield is a beautiful place and this place could be made so much better by a little bit of effort and thought.
Natalie
Stayed 4 nights in Aug 2025
