*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary manager's reception on select days. A computer station is located on site and wireless Internet access is complimentary.
This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 70 square feet (7 square meters) include a conference center. This family-friendly hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.
- Express check-in
- Coffee/tea in common areas
- Elevator
- Rooftop terrace
- Number of bars/lounges - 1
- 24-hour front desk
- Conference space
- Business center
- Express check-out
- Tours/ticket assistance
- Year Built - 1981
- Free self parking
- Dry cleaning/laundry service
- Free WiFi
- Babysitting or childcare (surcharge)
- Computer station
- Number of coffee shops/cafes - 1
- Safe-deposit box at front desk
- Conference space size (meters) - 7
- Distance from property (ft) 328
- Number of meeting rooms - 1
- Free reception
- Terrace
- Luggage storage
- Wheelchair accessible – no
- Distance from property (meters) 100
- Free parking nearby
- ATM/banking
- Number of restaurants - 1
- 24-hour business center
- Concierge services
- Conference space size (feet) - 70
- Conference center
- Snack bar/deli
- Street parking
- Banquet hall
- Laundry facilities
- Total number of rooms - 68
- Number of floors - 5
- Number of buildings/towers - 1
- Wedding services
- Airport transportation (surcharge)
- Multilingual staff
Family Friendly Amenities
- Family property
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- Refrigerator
- Free cribs/infant beds
Room Amenities
Castello City Hotel offers 68 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
- Room service (limited hours)
- Television
- Refrigerator
- Coffee/tea maker
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- In-room safe
- Desk
- In-room climate control (air conditioning)
- Soundproofed rooms
- Blackout drapes/curtains
- Shower only
- Digital TV service
- Free WiFi
- Memory foam mattress
- Connecting/adjoining rooms available
- Free cribs/infant beds
- In-room safe (surcharge)
- Towels provided
- Number of bathrooms - 1
- Electrical adapters/chargers
- Bed sheets not available
Parking
Free self parking , Free parking nearby
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
The hotel offers a complimentary manager's reception on select days.
The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 29 February, EUR 1.50 per accommodation, per night
- A tax is imposed by the city: From 1 March - 31 October, EUR 3.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: EUR 15 per vehicle (one-way)
- Late check-out fee: EUR 25 (subject to availability)
- In-room safe fee: EUR 2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 11:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.
One child stays free
UnionPay
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property is not currently implementing any guest safety measures
Property is cleaned with disinfectant
Security system
Staffed front desk
Children stay free - maximum age 4
Property follows regional sanitization guidelines Health First (Greece)
Carbon monoxide detector
Property registry number - 1039K013A0004300
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Debit cards
Online penalty collection
Children and extra beds
- Children are welcome.
- Kids stay free! One child 4 years old or younger stays free when using existing bedding.
- Free cribs (infant beds)!
Pet Policy
- Pets not allowed
We should mention
Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Hotel Names
- Castello City
- Castello City Heraklion
- Castello City Hotel
- Castello City Hotel Heraklion
- Castello Hotel
- Castello City Hotel Crete/Heraklion
- Hotel Castello City
- Castello City Heraklion
- Castello City Hotel Hotel
- Castello City Hotel Heraklion
- Castello City Hotel Hotel Heraklion
Awards & Affiliations
- Green Key (Foundation for Environmental Education)
Hotel Reviews
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