This hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
The Swan at Hay Hotel offers 19 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Cable television is provided. This Hereford hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 2 meeting rooms are available. This Georgian hotel also offers a terrace, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.
The Swan at Hay Hotel has designated areas for smoking.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Garden Room - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
The Market Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
1812 Bar - This bar specializes in British cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
2 restaurants
A bar/lounge
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
1812 Bar
The Garden Room
The Market Bar
Things to do
Archery
Family friendly
Laundry facilities
Snack bar/deli
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Guest services
Housekeeping (daily)
Business services
2 meeting rooms
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
2 buildings
2 floors
Banquet hall
Built in 1812
Designated smoking areas
Georgian architecture
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Towels provided
Entertainment
32-inch TV with cable channels
Food and drink
Coffee/tea maker
Electric kettle
Limited room service
Tea bags/instant coffee
More
Desk
Heating
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Property payment types
Important information
Optional extras
Fee for full breakfast: approximately GBP 15.00 per person
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
We should mention
This property does not have elevators
National rating
This property has received its official star rating from Visit Wales.
Property is also known as
Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford
The Swan at Hay Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Excellent Breakfast with eggs always perfectly cookedby correct amount.
All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
I was traveling with my very senior parents and staff offered to relocate them to a ground floor room as I'd not thought to request it.
Dining doesn't have a ton of options but what you get is exquisite and the service is friendly and attentive.
Arrived to a very warm and helpful welcome. Room was lovely. Highlight was the excellent staff. Especially Sarah.
Very dog friendly and the enclosed garden was not only beautiful but ideal four our dog.
We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
I love the spacious room. If you have heavy luggage, do note that you have to lug it up a flight of stairs.
Joyce
Stayed 1 night in Oct 2023
10/10 Excellent
Theresa
Oct 19, 2023
Theresa
Stayed 1 night in Sep 2023
6/10 Okay
John
Oct 14, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Nice greeting when we arrived,our room was alright comfortable but slightly shabby.Clean though.we had a cream tea in the afternoon which really wasn’t very good at all,the scone turned to dust after I cut into it,making it almost impossible to spread anything on it.
We had a good nights sleep the bed was comfortable
The breakfast was disappointing,couldn’t finish my sausage
Throughout our stay there was a strange smell in the building.