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The Swan at Hay Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Swan at Hay Hotel

Property grounds
Property grounds
Deluxe Double Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace
Meeting facility
Garden view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Pet friendly

Explore the area

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ
  • Hay Castle
    4 min walk
  • Hay Cheese Market
    4 min walk
  • The Old House
    4 min walk

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Individually decorated, individually furnished, desk, laptop workspace

Classic Double Room, 1 Double Bed

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Individually decorated, individually furnished, desk, laptop workspace

Superior Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Individually decorated, individually furnished, desk, laptop workspace

Superior Twin Room

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Double Room, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

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Front of property

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Parking included
Free WiFi
Breakfast available
4.7 out of 5, Exceptional, (39)
The price is $121
per night
$145 total
includes taxes & fees
Jan 6 - Jan 7
Three Cocks Hotel

About this property

The Swan at Hay Hotel

4-star Hereford hotel with bar/lounge
This hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
The Swan at Hay Hotel offers 19 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Cable television is provided. This Hereford hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 2 meeting rooms are available. This Georgian hotel also offers a terrace, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

The Swan at Hay Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Garden Room - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
The Market Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
1812 Bar - This bar specializes in British cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1812
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

The Swan at Hay Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 272 reviews" "
Rating 8 - Good. 75 out of 272 reviews" "
Rating 6 - Okay. 30 out of 272 reviews" "
Rating 4 - Poor. 16 out of 272 reviews" "
Rating 2 - Terrible. 2 out of 272 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

robert, Tillsonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bookstores - all in walking distance- and touring the Wye Valley
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and friendly- especially Sandy! Highly recommend
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracey Jane

Stayed 2 nights in Aug 2024

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swan at Hay
Excellent Breakfast with eggs always perfectly cookedby correct amount. All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
Stayed 3 nights in Aug 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay and enjoy Hay! We’ll be back!
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Georgian hotel, clean and comfortable.
Stayed 2 nights in Jun 2024

8/10 Good

Paul

Stayed 2 nights in Jun 2024

10/10 Excellent

Gregory, Belcarra

Stayed 2 nights in Jun 2024

6/10 Okay

Michael

Stayed 1 night in Jun 2024

10/10 Excellent

Jonathan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with my very senior parents and staff offered to relocate them to a ground floor room as I'd not thought to request it. Dining doesn't have a ton of options but what you get is exquisite and the service is friendly and attentive.
Stayed 1 night in May 2024

8/10 Good

Karin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Staff was very friendly and helpful. Excellent location. Adequate rooms.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with excellent staff
Arrived to a very warm and helpful welcome. Room was lovely. Highlight was the excellent staff. Especially Sarah. Very dog friendly and the enclosed garden was not only beautiful but ideal four our dog.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort away from home
A really pleasant night’s stop with excellent food and service. Will certainly visit again when we have more time.
Stayed 1 night in Apr 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with quaint charm
We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
Stayed 1 night in Mar 2024

8/10 Good

Natalie

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

IAN

Liked: Cleanliness, staff & service, room comfort
pleasent stay
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Hay
Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Stayed 2 nights in Jan 2024

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the spacious room. If you have heavy luggage, do note that you have to lug it up a flight of stairs.
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Stayed 1 night in Sep 2023