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Steigenberger Grandhotel & Spa

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Photo gallery for Steigenberger Grandhotel & Spa

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Exterior
Lobby
Couples treatment rooms, sauna, hot tub, Turkish bath, body treatments
On the beach, white sand, beach cabanas, beach towels

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • Room service
  • Breakfast available
  • Parking available

Explore the area

Map
Liehrstrasse 11, Heringsdorf, MV, 17424
  • Ahlbeck Beach
    ‪1 min walk‬
  • Heringsdorf Pier
    ‪9 min walk‬
  • Ahlbeck Pier
    ‪17 min walk‬
  • Heringsdorf (HDF)
    ‪20 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Suite

  • 700 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Executive Suite

  • 915 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Room

Executive Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Executive Room

  • 388 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Suite

  • 592 sq ft
  • Park view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room

  • 388 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Suite

  • 592 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room

  • 388 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed

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$192 total
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About this property

Steigenberger Grandhotel & Spa

Heringsdorf resort with private balconies
Catch some rays at the beach or spend the day relaxing at Steigenberger Grandhotel & Spa's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Steigenberger Grandhotel & Spa offers 169 accommodations with minibars and safes. Rooms open to balconies or patios. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

Children under 14 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Baltic Sea Grand SPA has 15 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 3 years old are not allowed in the spa without adult supervision.
In addition to a full-service spa, Steigenberger Grandhotel & Spa features an indoor pool and an outdoor pool. Dining is available at one of the resort's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 1549 square feet (144 square meters) include conference space. This beach resort also offers a health club, a sauna, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite parking is available (surcharge), along with a car charging station.

Steigenberger Grandhotel & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
LILIENTHAL Usedom - This restaurant is located by the pool. Guests can enjoy alfresco dining (weather permitting).
Bistro WATERFRONT - This bistro serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
SPA Lounge HIIUMAA - This poolside bistro serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
DELBRÜCK Bar & Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free train station pick-up shuttle
  • Onsite parking available only on request
  • Self parking on site (EUR 24 per day)
  • Extended parking on site (EUR 24 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 39 for adults and EUR 39 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Bistro WATERFRONT
  • DELBRÜCK Bar & Lounge
  • LILIENTHAL Usedom
  • SPA Lounge HIIUMAA

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Baby monitor
  • Baby toys
  • Beach toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,549 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • 7 buildings
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 55.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 31 March, EUR 2.50 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 3.30 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 November - 31 December, EUR 2.70 per person, per night. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 39 for adults and EUR 39 for children
  • Airport shuttle fee: EUR 30 per person (one-way)
  • Self parking fee: EUR 24 per day
  • Extended parking fee: EUR 24 per night
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or health club without adult supervision
Children under 3 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Steigenberger Grandhotel Heringsdorf Resort
Steigenberger Grandhotel Heringsdorf
Steigenberger Grandhotel Hotel Heringsdorf
Steigenberger Grandhotel Spa Heringsdorf
Steigenberger Grandhotel Spa
Steigenberger Grandhotel & Spa Resort
Steigenberger Grandhotel Spa Heringsdorf
Steigenberger Grandhotel & Spa Heringsdorf
Steigenberger Grandhotel & Spa Resort Heringsdorf

Steigenberger Grandhotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 216 out of 302 reviews
Rating 8 - Good. 70 out of 302 reviews
Rating 6 - Okay. 13 out of 302 reviews
Rating 4 - Poor. 1 out of 302 reviews
Rating 2 - Terrible. 2 out of 302 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

K, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel perhaps some attention needs to be paid to replenishing shampoo/soap in the wellness area
Stayed 2 nights in Jan 2020

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was even better than we expected from the advertisements that led us to choose it. We stayed for three nights and would happily have stayed longer. The catering for breakfast was first class as was everything about the hotel. No effort was spared to help guests to be comfortable.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Svetlana

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in a nice location, with a very good breakfast selection. Prices are reasonable and food is great. What dented our experience was the inconsistent level of friendliness of the staff, which ranged from a genuine very eager to please to (from a UK perspective plain) rude.
Stayed 3 nights in Feb 2018

10/10 Excellent

james, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel. every thing is your finger tips
everything about the hotel was very good. especially for an english speaking person. food was very good and is such a nice place for a holiday.

10/10 Excellent

Ina, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The hotel fits perfectly into this great place. The room is great, as well as the restaurants, breakfast and Spa. Rent a bicycle to explore the town or cross the street to the beach. I'll come back!

8/10 Good

Thomas, Zug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for relexed weekend
Great Hotel for a relaxed stay - very friendly staff - great opening hours for spa and breakfast Only minus: Pools in the spa area are fairly small and not very warm (no jacuzzi)- Breakfast was good overall good but for hotels at this price & star level they usually tent to be a bit better

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good facilities, service needs improving.
Hotel is new and shiny and the facilities are clearly the best in town. However, the service level is patchy and does not reflect the excellent infrastructure. Credit where it’s due, the restaurant staff are very good. The food outlets we tried, the main restaurant and the bistro bar, both ran very well. The front desk and the bar service however are not delivering 5 star service. The front desk team seemed unsure about everything. Whilst we were there the internet went down i.e. both the business centre and the wifi. There seemed no urgency to do anything about this. By day 4 when we left, still not working. I imagine that had the tills stopped then the IT hiccup might have been fixed! There is a lot of technology in this hotel and they must have in-house IT. Totally unacceptable at these prices and more annoying by the shrugging of shoulders when asked when it would be fixed. The bar area too is most unwelcoming verging on intimidating. Overall not good enough to guarantee a return visit.

6/10 Okay

CordChristian

Disliked: Staff & service
Stayed 10 nights in Aug 2024

10/10 Excellent

Thorsten, Berlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren ja schon öfter hier. Einfach ein tolles Hotel. Service super. Frühstück, Bar und Restaurants toll. Service aufmerksam und freundlich. Wir kommen gerne wieder.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katalina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandioses Frühstück, tolle Zimmer, super nettes Personal.
Stayed 7 nights in Sep 2024

8/10 Good

Hans-J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2024

10/10 Excellent

Bernhard

Stayed 1 night in Aug 2024

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sehr schönes Hotel, Frühstück sehr lecker, große Auswahl, Personal an der Rezeption leider nicht sehr kompetent. Stritt sich mit einem Auszubildenem direkt vor den Kunden
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniela

Traveled with partner
Liked: Amenities
Modernes sehr gepflegtes Haus mit sehr gutem Service. Sehr leckeres Frühstück mit allen Wünschen, die erhüllt werden und ein toller erwährmter Pool. Rundum haben wir uns sehr wohlgefühlt und kommen gerne wieder.
Stayed 4 nights in Aug 2024

10/10 Excellent

Uwe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehm und jederzeit erholsam. Schönes Restaurantkonzept. Tolles Frühstück.
Stayed 7 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jederzeit wieder!
Stayed 2 nights in Jul 2024

8/10 Good

Ole Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Simone

Stayed 8 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Willi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Valerij

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat mir sehr gut gefallen. Das Zimmer war top und auch das Frühstücksangebot war super.Auch der Spa Bereich, besonders die Sauna hat mir gefallen.
Stayed 5 nights in Apr 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne helle Zimmer, nettes Personal und super Frühstück.
Stayed 1 night in Feb 2024