2/10 Terrible
Guilford
Traveled with family
Jun 5, 2025
Disliked: Amenities, property conditions & facilities
The list is long about what I did not like. First of all the elevator did not work and our room was on the third floor, and we are 80 years old. Second of all when I did attempt to climb the stairs the second level was occupied by what looked like a vagrant in the stairway. Third they were police everywhere. At least two cars were outside the hotel and three policeman were in and out of the lobby, presumably in pursuit of someone in the area, they made several trips into the hotel lobby to speak to the manager. Last even though I understood this was not a refundable stay. I did ask for my money back because I could not stay there. I never entered the room I returned the keys back to the manager and he promptly re-rented that room, so it was no loss to the hotel or rather they got paid twice for the same room a totally unacceptable experience.
Guilford
Stayed 3 nights in Jun 2025