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Heron Island Resort

3.5 star property

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Photo gallery for Heron Island Resort

Aerial view
Ecotours
Exterior
Point of interest
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Pool
  • Laundry

Explore the area

Map
Via Gladstone, Heron Island, QLD, 4000
  • Capricornia Cays National Park
    ‪1 min walk‬
  • The University of Queensland - Heron Island Research Station
    ‪4 min walk‬
  • Heron Island Beach
    ‪5 min walk‬

Room options

View all photos for Reef Room

Desk, bed sheets, alarm clocks

Reef Room

  • 237 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Futon

View all photos for Beachside Room

Living room

Beachside Room

  • 237 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Futons

View all photos for Reef Family Room

Reef Family Room | Desk, bed sheets, alarm clocks

Reef Family Room

  • 323 sq ft
  • Partial ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Turtle Room

Turtle Room | Desk, bed sheets, alarm clocks

Turtle Room

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Turtle Family Room

Turtle Family Room | Desk, bed sheets, alarm clocks

Turtle Family Room

  • 280 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

About this property

Heron Island Resort

3.5-star Heron Island resort walkable to The University of Queensland - Heron Island Research Station
Catch some rays on Heron Island Resort's private white sand beach, pamper yourself at the full-service spa, or enjoy snorkeling. Housekeeping is available once per stay.
Heron Island Resort offers 112 accommodations with ceiling fans. Rooms open to balconies or patios. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is provided once per stay.
Recreational amenities at the resort include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Heron Island Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving.

Dining options at the resort include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wireless Internet access (surcharge). This beach resort also offers an outdoor pool, a garden, and a terrace. Onsite parking is available (surcharge).

Heron Island Resort has designated areas for smoking.

Shearwater Restaurant - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Languages

English

Property amenities

Internet

  • Available in some public areas: WiFi (AUD 25 per day)

Parking and transportation

  • Ferry terminal shuttle (surcharge)
  • Uncovered self parking on site (AUD 11 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Shearwater Restaurant

Things to do

  • Billiards/pool table
  • Boat tours
  • Ecotours
  • Full-service spa
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Snorkeling

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk
  • Eco-friendly toiletries

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

Guests must transfer via Boat or helicopter to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
There is no cell phone service at this property due to its remote location.
This property is accessible by boat or helicopter. Boat transfers are available at 9:30 AM from Gladstone to Heron Island on Friday-Monday and Wednesday. The required fee for boat transfers is AUD 85 per adult and AUD 45 per child each way. On Tuesday and Thursday, access is only available via helicopter for the listed transfer service fee amounts. On December 25, access is only available via helicopter.

Renovations and closures

This property is closed from February 25 2025 to February 28 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 75 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

The listed destination fee is charged for a maximum of AUD 21 per person, per stay.

Optional extras

  • Fee for wireless internet in public areas: AUD 25 per day (rates may vary)
  • Uncovered self parking fee: AUD 11 per night
  • Rollaway bed fee: AUD 75 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Heron Island Resort
Heron Island Hotel Heron Island
Heron Hotel Heron
Heron Island Resort Resort
Heron Island Resort Heron Island
Heron Island Resort Resort Heron Island

Heron Island Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 111 out of 264 reviews
Rating 8 - Good. 107 out of 264 reviews
Rating 6 - Okay. 26 out of 264 reviews
Rating 4 - Poor. 16 out of 264 reviews
Rating 2 - Terrible. 4 out of 264 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Junko

Liked: Cleanliness, staff & service, property conditions & facilities
We could see beautiful views from the window. Great experience!
Stayed 4 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday trip. The only bad thing is the resort controls arrival time as the only way to get there is by the ferry sponsored by the hotel. Yet, our room was not ready upon arrival.
Stayed 3 nights in Nov 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Diane

Stayed 3 nights in Oct 2024

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on the island - has everything you need! It would be good to have an alternative to the $48 buffet dinner on the weekend - we don't eat that much food!
Stayed 3 nights in Oct 2024

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning nature
Stayed 2 nights in Sep 2024

6/10 Okay

Sharon

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We liked the island. Most staff was friendly. Appreciated the towel exchange. Booking for certain times at the one restaurant was limiting. My biggest suggestion is the room quality. Bathroom cabinets wood splitting. Furniture very worn out and wobbly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, good activities, snorkeling was great.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Staff are excellent. Nice
-ve: Self service to replenish towels, ants get into your room, +ve: restaurant and cafe staff are very friendly and helpful. Room is comfy in winter conditions.
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 3 nights in Aug 2024

8/10 Good

Sourish

Traveled with partner
Heron Island Resort is a nice place with friendly and helpful staff. While the food options are limited, they are decent and satisfactory. The rooms, however, could benefit from more thorough cleaning to enhance the overall experience.
Stayed 1 night in May 2024

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly and helpful staff. Pricey meals. Meal quality was very average. We had to have the shower head replaced. Recommend chairs in room to have padded legs to reduce noise from unit above.
Stayed 3 nights in May 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

4/10 Poor

Cindy

Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024

6/10 Okay

Arash

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Heron Island's natural beauty is captivating, a true paradise for nature enthusiasts. Yet, the stay was dampened by the property's dated and poorly maintained condition. Ant infestations were a notable discomfort, detracting from the island's charm. Attention to maintenance is crucial for a better visitor experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and surrounded by wildlife non-stop
Stayed 2 nights in Mar 2024

10/10 Excellent

anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were great and the whole trip was great dining should have more options at dinner
Stayed 4 nights in Mar 2024

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
staff were freindly and helpful
Stayed 4 nights in Mar 2024

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service
Great & relaxing family holiday
Wonderful stay - Heron Island is such a special place! Snorkelling / diving was outstanding - turtles, rays, sharks and other marine life everywhere. We liked the new al-a-carte menu at the restaurant, although the bar cutting back on the options for simple / fast food like they used to have was a shame. Lucky to have pretty good weather as well for January - was hot & humid though. Suggest check fans in your room to make sure they are not in "winter" mode.
Stayed 5 nights in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Fae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday of a lifetime. Turtle hatching and laying was amazing. Highly recommend Heron Island for an unbelievable experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place on earth! You wont regret coming to heron island the rooms are all in very close proximity to the beaches and everything is a 5min walk
Stayed 5 nights in Jan 2024

10/10 Excellent

kristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family wee stay, 2 days in paradise!
This island is amazing!! Wildlife galore! We came for the sealife sharks, turtles and fish etc and it didnt dissapoint! Birds are everywhere... if you like birds this island is good for bird lovers! The ferry over - booking went smoothly. Parked car in carpark opposite paid for but secured. Was choppy crossing but staff were helpful and always checkjng the kids were ok and not feeljng sick etc. Room- we went with 2 bedroom beach room. It was great view onto beach, spacious. Basic room with all what you needed. Room had a celing fan not aircon so was hot but its a 3 star property. Staffing- staff all over island we felt were friendly and helpful. Always happy to hear we having good time. Big shout out to 2 guys the man siging in bar was ace and deserves a mention. Also our turtle tour at night was brilliant. Tour guide was great loves his job! Wildlife - wow we seen so much. Just standing in paddling water and see sharks. Meals - we were quite happy wjth the food overall. Breakfast was a good selection, plenty to pick from. Lunch could have done with smaller lunch snack type food menu. Diners- both nights we had rhe butter chicken as was so good!! We found it ok priced too. Few reviews werent happg wjth the cost of buffets... i think they changed it now and its a menu instead buffets. Nice pool area. Free boardgames and pool etc in the bar. Defo recommend this place and hope to be back again!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Heron Island. It was picture perfect. The snorkelling was incredible, so much marine life right off the shore. The staff were all incredible and super friendly. I've seen some bad reviews about the accommodation which was basic but fine, same as the food which was actually good. Also people complaining about no phone reception or tv although we found it was very refreshing to completely switch off from the rest of the world. If you can't enjoy Heron Island for what it is and need fancy accommodation and internet, then go somewhere else!