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We have been there for 2 weeks and every day was amazing. The staff are lovely, food was very tasty and the pools and the sea were great. Loved every minute!

While I generally refrain from leaving negative reviews, as a seasoned traveler, I must note that the service provided fell below the standards expected of a four or five-star establishment. The check-in process with Ousemma was quite difficult, as the level of assistance provided felt begrudging rather than professional. I would like to gently suggest that guests are essential to the success and continued operation of the hotel. Although the room was satisfactory at first glance, I discovered ants on the mattress when I attempted to sleep. After three phone calls, the staff replaced the sheets, but we were unfortunately awakened later that night to find ants on the bedding once again. Given that the room was on the seventh floor, this suggests a lack of proper cleanliness regarding the mattress or linens. On a positive note, the staff at the pool and restaurants were helpful and very attentive. Overall, however, I cannot recommend this hotel due to the disappointing experience at reception.

PLEASE NOTE - ALL INCLUSIVE FROM EXPEDIA DOES NOT INCLUDE ALCOHOL!!!! Arrived at hotel given wrist bands - then Ahh your with Expedia, we were then frogmarched to reception to have our bands cut off and demotted to SOFT ALL INCLUSIVE - which does not include Booze ?? Checked back on Expedia app and booking confirmation - Nothing to Explain and actually said all drinks included -.So huge argument with Expedia via a CHAT ROOM and Management at Hotel!!

Stayed for 2 nights was put in garden view room but all I could see was top of building which was noisy they did say we could change but the room was far to walk so decided to stay air conditioning wasn’t working so was really hot had to leave balcony door open and was constant noise which was a pain someone came out but issue wasn’t resolved I put the cleaning sign on door but cleaner changed the towels and left room uncleaned and took the sign so we couldn’t use again food was ok repetitive but always found something to eat but not the wow for me location was brilliant next to the beach so perfect for me that was the only thing good about this hotel

Very nice experience ! Clean Rooms with a big bathroom. Delicious food. Beautiful architecture. Kind nice Staff specially in the Reception and the breakfast Restaurant. Overall is very very nice experience. Very recommandable.

Kommunikation und Service waren hervorragend.

Thank you for a lovely stay