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Best Western Plus Mirage Hotel & Resort

3.0 star property

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Photo gallery for Best Western Plus Mirage Hotel & Resort

Fridge, microwave, coffee/tea maker
Exterior
Indoor pool
Exterior
Free buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Hot Tub
  • Pet friendly

Explore the area

Map
9616 Highway 58, N, High Level, AB, T0H1Z0
  • High Level Outdoor Ice Rink
    ‪14 min walk‬
  • High Level Sports Complex
    ‪17 min walk‬
  • Mackenzie Crossroads Museum and Visitors Centre
    ‪2 min drive‬
  • High Level, AB (YOJ)
    ‪12 min drive‬

Room options

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Apartment, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Standard Apartment, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly;Sofabed, Full Kitchen)

Standard Apartment, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly;Sofabed, Full Kitchen) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Standard Apartment, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly;Sofabed, Full Kitchen)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub (No Pets in room type)

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (No Pets in room type) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (No Pets in room type)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking, Kitchen (Pet Friendly;Sofabed, Full Kitchen)

Standard Apartment, 1 Queen Bed, Non Smoking, Kitchen (Pet Friendly;Sofabed, Full Kitchen) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Standard Apartment, 1 Queen Bed, Non Smoking, Kitchen (Pet Friendly;Sofabed, Full Kitchen)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type) | 1 bedroom, Egyptian cotton sheets, pillowtop beds, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

  • Sleeps 2
  • 1 King Bed

About this property

Best Western Plus Mirage Hotel & Resort

3-star High Level hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Best Western Plus Mirage Hotel & Resort offers 92 accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets. 40-inch LCD televisions come with digital channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This High Level hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a fitness center.

Children under 13 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

In addition to a children's pool and an indoor pool, Best Western Plus Mirage Hotel & Resort provides a waterslide and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 9000 square feet (836 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Complimentary self parking is available on site.

Best Western Plus Mirage Hotel & Resort is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Best Western Plus Mirage Hotel & Resort has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Dutch, English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (9,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20.00 per pet, per night (maximum CAD 100.00 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 20.00 per pet, per night (maximum CAD 100.00 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 4:00 PM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Best Western Mirage
Best Western Plus Mirage
Best Western Plus Mirage High Level
Best Western Plus Mirage Hotel & Resort
Best Western Plus Mirage Hotel & Resort High Level
BEST WESTERN PLUS Mirage Hotel & Resort High Level, Alberta
Best Western Plus Mirage Hotel And Resort
Best Western Plus Mirage Hotel High Level
Best Western Plus Mirage Hotel Resort High Level
Best Western Plus Mirage Hotel Resort
BEST WESTERN PLUS Mirage Hotel & Resort High Level Alberta
Best Plus Mirage & High Level
Best Western Plus Mirage Hotel & Resort Hotel
Best Western Plus Mirage Hotel & Resort High Level
Best Western Plus Mirage Hotel & Resort Hotel High Level

Best Western Plus Mirage Hotel & Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 206 out of 371 reviews
Rating 8 - Good. 108 out of 371 reviews
Rating 6 - Okay. 33 out of 371 reviews
Rating 4 - Poor. 10 out of 371 reviews
Rating 2 - Terrible. 14 out of 371 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bronislaw, Mississauga

Traveled with family
Nice
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service

Family friendly

Spent the weekend in High Level for a hockey tournament. Absolutely the best and friendliest staff around. The breakfast is always top notch with lots to choose from. Rooms are outdated but pretty clean. Waterpark is always the hit with the kids.
Stayed 2 nights in Feb 2025

6/10 Okay

Getruda

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Kyle

Disliked: Staff & service
Front desk staff unable to find reservation even though payment processed and reflective on credit card. Expedia staff unhelpful as stated just wait in the lobby until staff can find reservation.
Stayed 1 night in Feb 2025

6/10 Okay

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expensive for a standard room
Stayed 1 night in Feb 2025

10/10 Excellent

Ross

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in High Level!
Stayed 2 nights in Feb 2025

6/10 Okay

Edward, Fort Providence

Traveled with family
Disliked: Property conditions & facilities
No
Stayed 2 nights in Feb 2025

8/10 Good

Claude

Liked: Amenities
Clean rooms, friendly service,
Stayed 3 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superlative Service: Customer Service Excellenc

Dilini was the consummate professional: She welcomed me upon arrival and followed up to ensure my room was satisfactory. She was efficient in providing the check-in and other aspects of my stay. Theresa was fantastic in the restaurant. As the breakfast server, she was constantly aware of patrons needs, friendly, and professional. A great overall experience.
Stayed 1 night in Jan 2025

4/10 Poor

Sara

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I paid $236/night for a dark Victorian age room. Corner lamp and bedside lamp were not working. Bathroom door wouldn’t lock from inside. Carpet and sofas needed to be replaced years ago. Called front desk and they said they will send someone to fix lamps and the door. Waited for 30 minutes and then I told them they could fix them later, as I was traveling with kids and we needed to sleep early so that we would start next day’s journey in the early morning. Breakfast was very good. But next time I will pick a cheaper room elsewhere and will spend $60-70 for a good breakfast at Tims. Staff were kind and respectful. All blame on the management for not providing the service for the price they charge you.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Justyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel with very welcoming staff. Very nice breakfast spread, even though food was a tad on the colder side when served. Very comfortable room, but quite a bit of walking involved and the elevator is rather slow.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2024

10/10 Excellent

Elvira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Dec 2024

10/10 Excellent

Léa

Stayed 4 nights in Nov 2024

2/10 Terrible

Christopher

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sheetal

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Nov 2024

10/10 Excellent

Theresa

Stayed 1 night in Sep 2024

8/10 Good

Athena

Stayed 1 night in Dec 2024

10/10 Excellent

Cassandra Robyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids love the pool. I also love how clean the pool is.
Stayed 1 night in Dec 2024

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in High Level, decent breakfast, and dining room. Love the outside access rooms.
Stayed 2 nights in Oct 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Z
Stayed 1 night in Dec 2024

10/10 Excellent

Andriano

Stayed 1 night in Nov 2024

8/10 Good

Elke

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Everyone was extremely friendly and helpful. Breakfast service with Teresa was great and the chef Riaz provides tasty food with excellent options.
Stayed 2 nights in Dec 2024