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High Rock Vacation Packages

It was clean but the restaurant was 10/10

We went with a group of 45 for a wedding. The pool was great. Lots of food offerings at buffet which were decent. Room was updated and air while loud worked great. Internet for watching tv was inconsistent and phone did not work. Caulking in bathroom was not done correctly. The customer service was inconsistent and lacking in many ways. Some staff was very friendly and helpful but overall did not seem interested in going above for guests. Workers could be rude or not helpful in some places. Activities were closed or large wait times in between for example music at the pool was off for extended periods . The wedding coordinator mistakenly told the hair and make up the wrong time for ceremony. The wait staff for the reception did not know what was ordered and ran out of dishes that were iordered. Resort has potential to be great but misses the mark in too many areas.

I like the bar tender she was nice

I should have known my experience would be bad, when it took 2.5 hours to get my food from the restaurant at the resort. The facilities were outdated and many of the appliances were rusted. The weight room was small with equipment not maintained. One treadmill had a broken screen and the other had a loose belt. Requests were treated as an inconvenience. It took hours to get towels replaced. I did not have WiFi in my room my entire stay. The first day I notified staff, I was told “all rooms have WiFi, so I must have WiFi”. I came back the next day and was told that IT was not in on the weekend and to come back on Monday. I came back on Monday and was told, they would let IT know I needed assistance. That assistance never came. Air conditioning in my room was not controllable. The temperature never changed. Our toilet would not flush properly. Overall, it was the worst experience on any trip i have ever been on. There were a few nice people, like Jones, but most others could care less.

Fantastic stay. Everything spotless. A little piece of paradise. Would love to visit again & will recommend to everyone.